Senior Customer Support Engineer

Since its inception, Fivetran has been dedicated to simplifying and ensuring reliable access to data, akin to how we use electricity. Our innovative technology allows customer data to seamlessly arrive in their data warehouses, fully structured and ready for query, with no engineering or maintenance needed. We take pride in empowering organizations to harness the full potential of their data every day.About the RoleFivetran is at the forefront of building data pipelines that fuel the modern data ecosystem for countless companies. Our Customer Support team collaborates with client teams globally to provide unparalleled support that combines profound technical knowledge with a strong customer-centric approach.We are seeking a Customer Support Engineer who possesses exceptional technical troubleshooting abilities, effective communication skills, and an unwavering commitment to delivering top-notch results for our customers. In this capacity, you will engage with both new and existing clients in a highly technical role, tackling complex issues, managing escalations with professionalism, and closely collaborating with engineering and product teams to resolve issues and prevent future occurrences. By adopting a collaborative and comprehensive approach, you will serve as the technical advocate for our customers within Fivetran, championing their needs while enhancing product quality and operational excellence.This full-time position is based in our Toronto office, featuring a hybrid work model that allows for a blend of remote flexibility and in-person collaboration, with two days in the office each week.

Role overview The Senior Customer Support Specialist at Paddle is based in Toronto and plays a central role in helping clients make the most of Paddle's services. This position centers on assisting customers, resolving their issues, and ensuring every interaction is clear and helpful. The work involves both direct support and contributing to the ongoing improvement of Paddle's customer service approach. What you will do Respond to client questions and provide troubleshooting support for any problems they encounter Address customer concerns with careful attention to detail Help the team refine and improve customer support processes Share insights that can enhance the overall client experience at Paddle Location This position is located in Toronto.

Location: Toronto, Canada (Hybrid: 4 days onsite per week) Job Type: 10-month contract, with possible extension Role Overview dyneits is looking for a Senior Production Support Engineer to support critical systems in the Commercial Line of Business. This role focuses on maintaining high availability, system reliability, and quick incident response within enterprise environments. The engineer will monitor systems, troubleshoot issues, automate operational tasks, and provide infrastructure support, working closely with both development and operations teams to keep production running smoothly. Main Responsibilities Monitoring and Alerting Set up and manage monitoring tools such as Dynatrace and Splunk Detect and address system issues proactively before users are affected Incident Management Respond quickly to production incidents and outages Perform root cause analysis and implement permanent fixes Work to minimize downtime and restore services rapidly Automation Automate routine operational tasks using scripting tools Increase efficiency and reduce manual work Performance Optimization Identify bottlenecks and tune systems for better performance Keep applications and infrastructure running efficiently Infrastructure Management Manage infrastructure components, including servers, networks, and cloud environments Maintain stability across all production environments Capacity Planning Forecast system capacity requirements Plan for scalability to handle future growth Release and Deployment Support Support release engineering activities Help deploy updates and patches while minimizing risk Collaboration Work closely with developers, DevOps, and business teams Promote clear communication and fast issue resolution Documentation and Continuous Improvement Keep detailed documentation of systems, processes, and incident responses Look for ways to improve reliability and operational processes

NetBrain Technologies, Inc. has built its reputation in no-code network automation since 2004. The company’s Next-Gen platform helps IT operations teams automate key processes across hybrid multi-cloud networks, including diagnostic troubleshooting, outage prevention, and protected change management. Today, more than 2,500 global enterprises and managed service providers rely on NetBrain’s platform. Role overview This Senior Software Engineer - Customer Engineering position in Toronto (hybrid) focuses on both customer support and software development. The role involves handling complex technical challenges from investigation through to solution, often working on issues that directly impact customers and product direction. The position is highly visible and suited for someone who enjoys solving practical problems and shaping a modern SaaS platform. What you will do Lead the resolution of complex, high-impact customer issues by conducting in-depth technical investigations, root cause analysis, and validating solutions. Act as a key connection among customers, support, engineering, and product teams to ensure timely issue resolution and alignment across stakeholders. Translate customer feedback and recurring technical issues into clear, actionable insights that drive product improvements.

7shifts is an innovative platform designed to streamline scheduling and payroll for restaurant teams, enabling them to excel in their operations. With a user-friendly app and tailored solutions, 7shifts has become a trusted partner for over 55,000 restaurants, helping them save time, minimize errors, and manage costs effectively. Our mission is to make team management easier and enhance performance across the restaurant industry, with a vision to foster a thriving environment for connected and engaged teams.As a Customer Support Specialist at 7shifts, you will play a pivotal role in customer satisfaction and retention by assisting users in maximizing the benefits of our platform. As the initial point of contact through chat, email, and phone, you will deliver personalized, empathetic, and solution-driven support, significantly contributing to the success of 7shifts.We are committed to creating an inclusive workplace that reflects the diversity of the industry we serve, and we invite candidates from all backgrounds to apply.We offer two different shifts during the week: Sunday to Thursday and Tuesday to Saturday. Please note that the working schedule may change based on business needs, but any adjustments will be communicated with ample notice.

ServiceNow is seeking a dynamic and experienced Senior Manager of Technical Support Management to lead our support initiatives in Toronto. The ideal candidate will have a proven track record in managing technical support teams and enhancing customer satisfaction. You will be responsible for developing strategies that improve service delivery and operational efficiency, ensuring our clients receive unparalleled support. Your leadership will drive our mission to provide seamless and effective solutions to our customers.

TouchBistro is looking for a Senior Manager, Product Support based in Toronto, Ontario. This position leads a team dedicated to delivering reliable customer service and effective product support. The Senior Manager plays a key role in shaping support strategies that help customers stay engaged with TouchBistro’s products. Responsibilities Guide and mentor a team focused on product support. Create and roll out strategies to boost customer satisfaction and retention. Collaborate with other departments to enhance product features and streamline support processes. Identify and implement new approaches to address support challenges.

Role Overview The Customer Support Specialist II at eScribe provides advanced technical support for clients across Canada. This position focuses on resolving complex, escalated issues that require a deeper understanding of the product and its technical environment. What You Will Do Troubleshoot and resolve intricate technical problems that have been escalated from first-line support. Work closely with teams across the company to identify solutions and ensure a smooth customer experience. Advocate for customer needs by sharing feedback and collaborating with Product and Engineering departments. This role is based in Canada and requires strong problem-solving skills, technical expertise, and a collaborative approach to customer support.

SOCi, a frontrunner in AI-driven marketing solutions tailored for multi-location businesses, is actively seeking a highly skilled Senior Product Support Specialist. In this essential role, you will be instrumental in delivering unparalleled support to ensure our clients' success and satisfaction with SOCi's innovative products. Your primary responsibilities will include troubleshooting and resolving complex product issues while collaborating with various cross-functional teams to meet client needs efficiently and effectively.

Role Overview enable is hiring a Senior IT Support Specialist in Toronto, ON. This role focuses on delivering technical support and keeping IT operations running smoothly. As a key team member, expect to handle troubleshooting, resolve a range of IT issues, and contribute to improvements across our technology infrastructure. What You Will Do Serve as the main contact for technical support requests Troubleshoot and resolve hardware, software, and network issues Work to maintain and enhance IT systems and processes Support users and help ensure minimal downtime What We Look For Strong technical background and hands-on IT support experience Solid problem-solving skills Commitment to high-quality user support Interest in improving technology infrastructure

About the TeamThe Customer Experience (CX) Product team is responsible for overseeing the entire post-booking journey. This includes managing changes, disruptions, refunds, and customer support interactions from the moment a trip is booked.We develop and maintain high-quality systems that facilitate rapid and efficient customer support on a large scale, such as:Customer self-service experiences within the Hopper app and integrated flows with partners.Internal agent platforms that enable efficient and high-quality resolutions by human agents.HTS Assist, Hopper’s premier AI platform, utilized internally and offered as a B2B solution to global travel partners.Together, these platforms serve millions of travelers through chat, voice, web, and third-party channels, enhancing the post-booking experience globally.About the RoleAs a Senior Software Engineer on the CX Platform team, you will be instrumental in designing, building, and evolving the foundational systems that power Hopper’s post-booking operations. Your contributions will have a direct impact on customer interactions, support agents, and the ongoing growth of HTS Assist in AI-driven voice and chat applications.You will collaborate closely with Product, Design, AI, Data, and Operations teams to create intelligent and scalable customer service systems, including conversational AI workflows, self-service customer journeys, and internal tools utilized by thousands of agents. You will also help develop infrastructure that supports partner-specific experiences.Reporting to a Senior Engineering Manager, you will work alongside engineers focused on platform services, integrations, AI orchestration, and self-service user experience.Day-to-Day ResponsibilitiesDesign, build, and enhance backend and/or full-stack systems that support HTS Assist, internal agent tools, and customer self-service flows.Create scalable APIs, microservices, and orchestration logic that facilitate complex post-booking journeys across AI, chat, voice, and web platforms.Collaborate with product, design, AI, and operations teams to implement features that improve customer experiences and boost agent productivity.Integrate with external systems such as telephony, CRM, identity, or booking platforms to support both internal and partner use cases.Take ownership of features from technical design through implementation, testing, deployment, monitoring, and iteration.

About FacilityOSFacilityOS is a forward-thinking B2B SaaS company located in the heart of Toronto's thriving tech scene. As we continue to grow rapidly, we offer a leading platform designed to enhance safety, security, compliance, and operational efficiency across vital facility touchpoints. Our dedicated team is passionate about innovation and committed to setting new standards in our industry.At FacilityOS, we foster a collaborative and innovative work culture, valuing each individual's contributions. We prioritize employee engagement and encourage open communication, idea sharing, and active participation.This is a hybrid position, requiring in-office attendance at least two days a week, with the flexibility to work from home the remaining days.About the RoleWe are on the lookout for a Customer Support Analyst to join our vibrant and expanding team. In this pivotal role, you will ensure a smooth customer experience by delivering timely and effective support. The perfect candidate will possess strong problem-solving abilities, outstanding communication skills, and a customer-focused attitude.The ideal candidate is a self-motivated individual with keen attention to detail, technical curiosity, and the ability to juggle multiple tasks while upholding high service standards. If you excel in a fast-paced environment and enjoy solving technical challenges, we want to hear from you!Key ResponsibilitiesCustomer Assistance: Proactively address customer inquiries and resolve issues effectively through various channels, including email, live chat, phone, and video meetings.Diagnose customer concerns accurately and provide positive and timely recommendations for resolution.Technical Support Expertise: Serve as a subject matter expert in technical support, troubleshooting issues related to FacilityOS products, hardware (such as iPads, printers, and internet connectivity), mobile applications, and external software integrations.Deliver clear and actionable guidance to both customers and internal teams.Cross-Functional Collaboration: Work closely with other departments to ensure a seamless customer experience and share insights for continuous improvement.

Maple, a Toronto-based health technology company, works to make healthcare more accessible for patients, providers, and organizations throughout Canada. Since 2015, Maple’s virtual healthcare services have reached nearly 4 million Canadians, supported by a network of over 2,000 healthcare professionals. The company has earned recognition from LinkedIn, Deloitte Canada, Globe & Mail, and Inspiring Workplaces for its growth and commitment to well-being. The team values entrepreneurship and a focus on health. Maple partners with consumers, employers, insurers, and public sector institutions to deliver seamless virtual care. Role overview The Bilingual Customer Support Coordinator (French/English) role is based in Toronto, Ontario, with a start date in June 2026. As the first point of contact for patients, healthcare providers, and prospective customers, coordinators handle a steady flow of live chat and email inquiries. The position centers on guiding users through the Maple platform, resolving questions, and making sure each person receives clear, helpful support. Coordinators balance speed, accuracy, and empathy in every interaction. The job involves following established workflows, using internal tools to troubleshoot, and escalating complex concerns to other teams as needed. Over time, the role develops strong prioritization skills and a consistent approach to high-quality support. Key responsibilities Provide prompt, accurate support to patients and providers via live chat and email. Troubleshoot platform issues by following set protocols and guiding users through solutions. Escalate complex issues to the appropriate internal teams when necessary. Handle a high volume of inquiries while maintaining attention to detail and quality. Ensure all interactions are professional, empathetic, and consistent. Adapt quickly to changes in workflows, tools, and processes as the company evolves. What success looks like Within the first 9 months, strong performance includes mastering support workflows, delivering clear and effective assistance, and contributing to a positive experience for every user.

Join our dynamic team as an IT Support Engineer at Stripe, where you will play a crucial role in ensuring our systems run smoothly and efficiently. You will be responsible for providing top-notch technical support to our teams, troubleshooting issues, and implementing solutions that enhance our operational capabilities.

Role overview Tenstorrent seeks a Director of Customer Engineering based in Toronto, Ontario. This leadership role guides engineering teams as they develop solutions for customers and encourage ongoing innovation. The position requires a strategic approach to technical problems and a steady focus on customer satisfaction. Key responsibilities Lead and mentor engineering teams working on customer-facing projects Collaborate with stakeholders across the organization to strengthen engineering practices Oversee delivery of advanced products that address customer needs Balance complex technical requirements with high standards of service What success looks like Engineering teams reliably deliver solutions that meet customer expectations Cross-department collaboration leads to improved processes and products Technical challenges are addressed with a strategic perspective

Senior Technical Support SpecialistLocation: Toronto, Ontario, Canada About Extreme Reach Extreme Reach helps brands and agencies bring creative visions to life and deliver them across every platform. The company’s technology and services support marketing and entertainment teams worldwide. Here, new ideas are encouraged and collaboration is part of daily work. Employees are trusted to challenge assumptions, experiment, and help shape the future of creative operations. Role Overview The Senior Technical Support Specialist takes on complex technical challenges and acts as a key escalation point for the support team. This role bridges support, engineering, and automation, focusing on both troubleshooting and process improvement. Responsibilities go beyond traditional support: this specialist actively contributes to automation, tooling, and the use of AI-assisted troubleshooting. The position requires deep technical knowledge, strong communication, and the ability to work independently in high-pressure situations. What You Will Do Advanced Technical Support & Escalation Act as a senior escalation point for complicated Level 2 and Level 3 issues involving platform, workflow, and integrations. Diagnose problems across distributed systems, APIs, cloud infrastructure, and internal platforms (such as XR Adstream/XR ExtremeReach, AppCentral, Phoenix, and Prodigy). Perform detailed log analysis, API inspection, and backend validation to identify root causes. Manage complex support tickets through resolution, meeting SLA requirements. Work closely with Engineering, DevOps, and Product teams during incidents and problem-solving efforts. Automation, Tooling & AI Enablement Spot repetitive or manual support tasks and develop automation to improve efficiency and reliability. Build and maintain scripts, utilities, or lightweight tools using technologies like JavaScript, Bash, or SQL. Use AI-assisted tools (including LLM-based copilots, automation frameworks, or coding tools such as Cursor) to: Accelerate troubleshooting and diagnostics Improve script and automation development Support ongoing technical operations

Join System Canada Technologies as a Solutions Support Engineer and play a pivotal role in delivering exceptional support to our clients. This position is designed for individuals who excel at problem-solving and thrive in a dynamic environment. You will collaborate closely with our engineering and customer service teams to ensure seamless technical support and solutions implementation.

About IdeogramAt Ideogram, we are dedicated to democratizing exceptional design, thereby amplifying human creativity. We specialize in developing proprietary generative media models and AI-driven creative workflows that address unresolved challenges in graphic design. Our talented team comprises innovators with an impressive history of technological advancements, including early research in Diffusion Models, Google’s Imagen, and Imagen Video. We value design, creativity, and craftsmanship as much as we do research and engineering, delivering experiences that resonate with creatives.Having secured nearly $100 million in funding from industry leaders like Andreessen Horowitz and Index Ventures, our headquarters is in Toronto, with a growing presence in NYC. We are rapidly scaling, aiming to triple our team over the next year. Our flat organizational structure promotes a culture of accountability, collaboration, and mentorship.Discover more about our innovations through Ideogram 3.0, Canvas, and Character. Experience Ideogram at ideogram.ai.The OpportunityJoin a thriving global community of creatives, AI enthusiasts, artists, and early adopters of generative media at Ideogram. Our dedicated base of beta testers and loyal customers actively contribute feedback that shapes the future of our products.We are seeking an enthusiastic Customer Support Specialist who will act as a vital voice of our customers and contribute hands-on to creating an outstanding support and community experience. In this role, you will interact directly with users, provide valuable insights to product teams, and empower the community to create, learn, and thrive.You will also help define the ideal customer experience at Ideogram, utilizing AI and automation tools to optimize workflows, enhance your impact, and deliver thoughtful, proactive support.This position is perfect for someone at the start of their career, offering a clear path for growth into a B2B customer support specialist role as we expand our enterprise business.

As a Senior Developer for Level 2 Support, you will play a crucial role in providing expert technical assistance and solutions to our clients using Tandem systems. Your responsibilities will include troubleshooting complex issues, collaborating with cross-functional teams, and ensuring the seamless operation of our applications and services. We are looking for a proactive problem-solver who thrives in a fast-paced environment and is passionate about delivering exceptional customer support.

Semperis seeks a Product Support Engineer to join the Technical Delivery team in Toronto. This hybrid role requires working onsite 2-3 days per week and centers on supporting Semperis security and identity products. The company has received recognition from Inc. 5000 and DUNS 100 for growth and workplace culture. Location and Hybrid Work Toronto, Canada (primary focus) Phoenix, AZ Hoboken, NJ Dallas, TX Ottawa, Canada This position follows a hybrid schedule: expect to be in the local office 2-3 days each week. What You Will Do Troubleshoot and resolve technical and operational issues to help maintain strong customer satisfaction. Develop in-depth knowledge of one or two assigned Semperis products. Monitor and manage the Support Queue, meeting all service level agreements. Apply expertise in Active Directory Management, such as user and group management, schema, LDAP, Group Policies, SysVol, and Enterprise Administration. Work with cloud platforms like Azure, AWS, or Google Cloud. Document support cases using a CRM system such as Salesforce. Create and update Knowledge Base articles for both internal teams and customers. Analyze issues by gathering data and drawing clear conclusions. Proactively identify and resolve concerns for customers and internal stakeholders. Develop solutions and handle conflicts with professionalism. Impact Customer support insights will directly influence product development by providing feedback to management, Product, and R&D teams.