Technical Support Management Manager

Join ServiceNow as a Technical Support Management Manager, where you will lead a team dedicated to delivering exceptional customer support services. This role requires a strategic thinker who can enhance operational effectiveness while ensuring customer satisfaction. You will oversee the training and development of support staff, manage performance metrics, and implement best practices to improve service delivery. Your leadership will be crucial in fostering a culture of collaboration and excellence within the team.

ServiceNow is seeking a dynamic and experienced Senior Manager of Technical Support Management to lead our support initiatives in Toronto. The ideal candidate will have a proven track record in managing technical support teams and enhancing customer satisfaction. You will be responsible for developing strategies that improve service delivery and operational efficiency, ensuring our clients receive unparalleled support. Your leadership will drive our mission to provide seamless and effective solutions to our customers.

Samsara seeks a Business Operations Manager to join the Technical Support Operations team. This position is remote and based in Toronto. The focus is on refining business processes and advancing operational objectives within technical support. Key responsibilities Collaborate with teams throughout the company to enhance customer support initiatives Find and implement ways to streamline workflows and improve efficiency Apply data analysis to inform and support strategic decisions Impact This role plays a central part in shaping how Samsara delivers technical support by making processes more effective and efficient.

As a Technical Account Manager at AfterShip, you will play a pivotal role in fostering strong relationships with our clients while ensuring their technical needs are met efficiently. Your expertise will be crucial in guiding customers through product implementation, addressing technical inquiries, and providing tailored solutions to enhance their experience with our services. You will work closely with various teams to ensure seamless integration and customer satisfaction.

As the Client Support Manager at A.K.A. New Media Inc, you will play a pivotal role in expanding and enhancing our technical support capabilities. This position requires leveraging your customer-facing experiences to research and implement solutions that proactively address client issues through effective support and monitoring. You will collaborate closely with departments such as Sales, Customer Experience, Product, and Development to ensure our clients receive unparalleled support and expert guidance.Key Responsibilities:Develop and refine the support function by overseeing projects that include recruitment, training, policy creation, and process definition, along with other organizational enhancements.Deliver timely and efficient tier 1 and tier 2 support for all users of the raisin® platform.Act as a strong advocate for raisin® users, championing their needs within the organization.Conduct data analysis to identify ways to decrease future support tickets and utilize user feedback to create high-quality support initiatives.Promote a culture of collaboration, high performance, and continuous learning within the team.Serve as an escalation point for client and team issues, working with other internal teams to find resolutions.

Join our dynamic Technical Support Team as a Technical Support Analyst, where you will provide exceptional technical support before and after client implementations. The ideal candidate will be responsible for deploying and updating client builds as needed while conducting remote software installations. Proficiency in English and French is a plus.To excel in this role, you will need to understand all ASL HR applications thoroughly, enabling you to investigate and diagnose client-reported issues accurately. You will reproduce issues, collaborate with the development team to identify solutions, test those solutions, and deploy them to clients. Evaluating and testing all software applications is a vital part of your responsibilities. You will also ensure that all escalated client concerns are addressed promptly, acting as a liaison between clients, technical teams, and management. Occasionally, you will prepare client communications with support from the Implementation Lead.Strong management and organizational skills are essential, as you will be responsible for managing the internal bug tracking system and meeting deadlines independently and collaboratively.You will utilize JitBit Help Desk tools to research similar past issues to provide effective resolutions. Effective communication with both internal and external clients at all levels is crucial, with English and French skills being advantageous.We are looking for innovative thinkers who can bring new ideas and suggestions for future development that will benefit our clients. If you are a team player with a passion for learning and problem-solving, and you want to impact technology positively in the lives of individuals, we encourage you to apply!We offer a flexible work schedule, opportunities for continuous learning, and a professional work environment. Our office is conveniently located on a TTC route, eliminating the need for a personal vehicle.

About RootlyAt Rootly, we are dedicated to being the premier solution for organizations facing challenges, enabling every entity to enhance its reliability. Our industry-leading incident management platform empowers companies globally to swiftly resolve incidents with consistency. We are not just transforming an industry; we are establishing a whole new multi-billion dollar segment, and we need exceptional talent to help us reach this ambitious goal.Our customers love Rootly. Leading companies like NVIDIA, Figma, Canva, Tripadvisor, Squarespace, and others rely on us for their critical incident management processes. They appreciate our user-friendly enterprise-ready platform and unique partnership model. Discover why our clients have rated us 5 stars on G2.Our investors also believe in Rootly. We are supported by some of the most prestigious funds worldwide, including Y Combinator, and by operators such as the CTO of Dropbox and GitHub. We are committed to transparency, conducting monthly financial reviews as a team to ensure everyone is informed about the business's health, and we regularly update our community through our weekly changelog.About the RoleRootly is changing the landscape of how organizations manage incidents and emergencies, equipping businesses to respond efficiently to critical situations and safeguard their employees and customers. We are seeking a Technical Support Engineer to join our dynamic team.If you thrive on solving complex problems and are eager to employ your investigative and troubleshooting skills in a fast-paced environment, this is an excellent opportunity for you. This role also offers a chance to help establish the foundations of our Support team at Rootly. The position follows a hybrid work model, requiring in-office presence three days a week.Handle incoming customer requests and inquiries, including analyzing, prioritizing, and troubleshooting technical questions.Take ownership of customer-reported issues and drive them through to resolution.Provide timely and accurate feedback to customers.Escalate complex technical challenges to the relevant teams while ensuring clear and prompt communication with clients.Deliver exceptional technical support to our B2B clients through various channels.

At Smile Digital Health, we are dedicated to advancing #BetterGlobalHealth. Our innovative health data platform and data management solutions are making waves across more than 20 countries, and we proudly ranked #19 on Deloitte's Technology Fast 50 for 2024! Our leading FHIR-based data liberation platform simplifies the process for healthcare stakeholders to collect and exchange critical data. Central to our mission, the Smile platform empowers users and organizations to enhance the management of healthcare data. We facilitate the generation and liberation of structured healthcare data, ensuring effective collaboration among care teams and health systems, ultimately bringing #BetterGlobalHealth to patients every day!Join us today and discover countless reasons to SMILE!The Technical Account Manager (TAM) serves as the key post-sales liaison for assigned customers. This role encompasses ownership of customer relationships from contract signing through implementation and beyond, ensuring successful delivery and sustained customer satisfaction. The TAM will work in close collaboration with Agile Leads, technical teams, Sales, and other cross-functional groups to ensure seamless execution of projects, resource allocation, financial management, renewals, and the identification of growth opportunities within customer accounts.

About the Role:We are seeking a dynamic Technical Support Analyst to join our team at ION, specializing in providing first and second-level support for Fidessa applications. In this fast-paced and innovative environment, you will engage in hands-on technical support within a production setting, utilizing your in-depth technical expertise and creative problem-solving skills to address complex issues. Ideal candidates will exhibit a strong technical foundation and a keen interest in the financial sector, particularly in equities and futures & options asset classes. This position is an excellent fit for recent graduates or individuals with up to three years of relevant experience. We pride ourselves on fostering internal growth, and this role offers a clear career trajectory for those interested in technology, financial products, trading, client support, product management, or technical account management.Fidessa, a proud member of the ION Group, delivers cutting-edge trading, investment, and information solutions to the global financial community. In a world where new technologies, regulations, and challenges emerge rapidly, our ability to identify trends and adapt swiftly transforms change into opportunity. This is why 85% of the world’s leading financial institutions rely on Fidessa for their multi-asset trading and investment infrastructure, market data, analysis, and decision-making technology. With $10 trillion in transactions facilitated through our global network each year, we offer unparalleled access to the largest and most influential trading community, including global institutions, investment banks, boutique brokers, and niche hedge funds.The Americas Technical Support team plays a pivotal role in providing technical application support to our equities and derivatives clients and is integral to ION Markets' global support team. Our responsibilities include technical investigations, customer updates, and reporting software defects to development teams. Additionally, we lead service restoration during software or hardware failures, engage in capacity planning, and conduct Business Continuity testing for our hosted environment. Our fast-paced team stays ahead of regulatory changes and technological advancements.

About the Role enable is looking for a Senior Technical Project Manager in Toronto, ON. This role drives the planning, execution, and delivery of complex technical projects from start to finish. The Senior Technical Project Manager keeps projects aligned with business goals, meeting deadlines and budget targets. What You Will Do Lead cross-functional teams through all phases of technical projects Coordinate efforts and maintain clear communication between stakeholders Track progress, identify risks, and implement mitigation plans Promote collaboration to keep projects moving efficiently What We Look For Extensive experience managing technical projects Strong leadership skills in guiding teams and facilitating stakeholder communication Ability to identify project risks and develop effective solutions Comfort working in a changing environment with shifting priorities

Senior Technical Support SpecialistLocation: Toronto, Ontario, Canada About Extreme Reach Extreme Reach helps brands and agencies bring creative visions to life and deliver them across every platform. The company’s technology and services support marketing and entertainment teams worldwide. Here, new ideas are encouraged and collaboration is part of daily work. Employees are trusted to challenge assumptions, experiment, and help shape the future of creative operations. Role Overview The Senior Technical Support Specialist takes on complex technical challenges and acts as a key escalation point for the support team. This role bridges support, engineering, and automation, focusing on both troubleshooting and process improvement. Responsibilities go beyond traditional support: this specialist actively contributes to automation, tooling, and the use of AI-assisted troubleshooting. The position requires deep technical knowledge, strong communication, and the ability to work independently in high-pressure situations. What You Will Do Advanced Technical Support & Escalation Act as a senior escalation point for complicated Level 2 and Level 3 issues involving platform, workflow, and integrations. Diagnose problems across distributed systems, APIs, cloud infrastructure, and internal platforms (such as XR Adstream/XR ExtremeReach, AppCentral, Phoenix, and Prodigy). Perform detailed log analysis, API inspection, and backend validation to identify root causes. Manage complex support tickets through resolution, meeting SLA requirements. Work closely with Engineering, DevOps, and Product teams during incidents and problem-solving efforts. Automation, Tooling & AI Enablement Spot repetitive or manual support tasks and develop automation to improve efficiency and reliability. Build and maintain scripts, utilities, or lightweight tools using technologies like JavaScript, Bash, or SQL. Use AI-assisted tools (including LLM-based copilots, automation frameworks, or coding tools such as Cursor) to: Accelerate troubleshooting and diagnostics Improve script and automation development Support ongoing technical operations

Job Overview:Join CMiC as a Client Support Manager in our dynamic Support department. In this pivotal role, you will serve as the primary contact for our valued clients, addressing their technical support needs. You will be the crucial link between clients and our internal teams, including programmers and managers, ensuring that solutions are delivered promptly and effectively tailored to meet client requirements. With a focus on quality service, we are seeking a dedicated professional who can navigate unique challenges to ensure an exceptional client experience.Key Responsibilities:Oversee daily critical issues, providing updates on resolution progress to clients and internal support teams.Facilitate regular conference calls with clients, covering:Updates on outstanding issues.Identification and prioritization of key issues.Coordination of upgrades, patches, and inquiries regarding new products.Coordinate support team activities to prioritize client needs effectively.Review client feedback on tickets and issues regularly.Engage in weekly meetings with Product Leads to discuss client issues and priorities.Maintain accurate business partner and contact information. Assist in managing internal customer service portal access.Monitor ticketing system for issues and escalate as necessary to ensure timely resolution.Cultivate and sustain strong business relationships with clients.Important Information:The salary range for this position is between $45,000 and $55,000 annually.This role is for an existing vacancy.We do not utilize AI for screening, assessment, or selection of candidates.

Job Purpose: The Senior Manager of Technical Program Management at EQ Bank plays a pivotal role in overseeing the comprehensive planning and management of intricate technical solutions throughout our Digital Banking ecosystem. Reporting directly to the Director of Technical Program Management, this leader will be responsible for ensuring the delivery of quantifiable value and outstanding customer experiences. This position emphasizes execution in alignment with company policies and strict adherence to Enterprise Change Management Processes. The Senior Manager will prioritize customer needs and the effects on customer journeys, driving delivery excellence by identifying technical risks, creating mitigation strategies, managing dependencies, and fostering collaboration across engineering teams, product management, and both internal and external partners. The ideal candidate will cultivate robust cross-functional relationships and exert influence without direct authority to achieve desired outcomes that align with business objectives, while simultaneously enhancing the reliability and usability of customer-facing products and services.

About the Role Cohere is hiring a Manager of Technical Staff in Toronto. This role leads a team of skilled technical professionals, guiding projects that advance AI technology. The manager sets direction, supports team growth, and ensures projects meet Cohere’s standards. What You Will Do Lead and mentor a group of technical staff members Oversee project delivery, ensuring quality and timely completion Promote collaboration and a supportive team culture Help shape the direction of AI-focused projects at Cohere Location This position is based in Toronto.

As a Senior Manager of Technical Account Management at Hootsuite, you will lead a dynamic team dedicated to enhancing client experiences through expert technical support and strategic guidance. You will play a pivotal role in ensuring customer satisfaction and achieving business objectives by aligning technical solutions with client needs. Your leadership will foster a culture of innovation and excellence, driving the success of our technical account management initiatives.

TouchBistro is looking for a Senior Manager, Product Support based in Toronto, Ontario. This position leads a team dedicated to delivering reliable customer service and effective product support. The Senior Manager plays a key role in shaping support strategies that help customers stay engaged with TouchBistro’s products. Responsibilities Guide and mentor a team focused on product support. Create and roll out strategies to boost customer satisfaction and retention. Collaborate with other departments to enhance product features and streamline support processes. Identify and implement new approaches to address support challenges.

At CreatorIQ, we empower creator-led growth for over 1,300 global brands and agencies. Our mission is to humanize business interactions and amplify human impact. We are guided by our core values: intentionality, excellence, collaboration, and kindness. Acknowledged as one of the best companies to work for by BuiltIn LA and NY, CreatorIQ has also been recognized as one of North America's fastest-growing companies by Deloitte Technology Fast 500™ for four consecutive years. We've earned accolades as a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025 and from The Forrester New Wave™: Influencer Marketing Solutions. Consistently rated as a leader by G2 and awarded 5 stars on Influencer MarketingHub, we offer a flexible work model that fosters collaboration, innovation, and accommodates diverse work styles.We are on the lookout for passionate and innovative individuals to join our transformative journey. Become a vital part of our dynamic team and help us reshape the industry!Technical Product Manager, ReportingAs a Technical Product Manager, Reporting, you will be instrumental in defining the architecture and growth of our reporting and analytics ecosystem. This position bridges product vision, engineering execution, and data-driven strategies. You will collaborate closely with engineering, data, and design teams to create robust reporting tools, streamline data flows, and maintain the technical integrity of our platform's insights infrastructure.In this role, you will:Lead the team responsible for CreatorIQ's reporting product suite, including Campaign Reporting, Enterprise Dashboard, and Competitive Reporting, enhancing customers' ability to analyze and optimize their influencer marketing initiatives.Manage the complete product lifecycle for the Campaign and Program Reporting portfolio, from initial discovery to delivery and continuous improvement.Develop a customer-centric, data-informed product roadmap that aligns with company goals and measurable business outcomes.Collaborate with data-centric stakeholders to seamlessly integrate complex, large-scale data sources throughout the ecosystem, ensuring accuracy, consistency, and scalability of reporting capabilities.Define and monitor key performance indicators to assess...

About the RoleJoin ION's dynamic Equities Technical Account Management team as a Technical Account Manager (TAM). This role is ideal for individuals who possess a unique blend of technical acumen, functional expertise, and exceptional customer service skills. As a Technical Account Manager, you will play a pivotal role in nurturing client relationships and spearheading the successful implementation of projects and initiatives following contract execution. Your responsibilities will encompass project management, business oversight, and relationship cultivation with designated client accounts. A robust understanding of software technology and experience in the business processes related to Derivatives (Futures and Options), Fixed Income, and/or Equities (Equities and Equity Options) is essential for success in this position.

We are seeking a skilled Technical Project Manager with expertise in HOST (Mainframe) systems. The ideal candidate will efficiently manage multiple projects while demonstrating excellent oral and written communication skills. You will be responsible for fostering collaboration across various teams and managing both onsite and offshore teams when required.

Join ShyftLabs: Pioneering Data-Driven SolutionsAt ShyftLabs, we are passionate about harnessing the power of data. Since 2020, we have empowered Fortune 500 companies to achieve remarkable growth through innovative digital solutions that redefine industries and deliver quantifiable business outcomes. As we continue to expand rapidly, we are on the lookout for enthusiastic problem-solvers eager to transform ambitious concepts into tangible results.Your Role: Technical Product ManagerAs a dynamic startup, we are revolutionizing how automation, AI, and modern data architecture influence business strategies. We seek a proficient Technical Product Manager (TPM) to oversee the entire lifecycle of intricate AI and data projects, focusing on data management, system orchestration, and assessment frameworks.In this pivotal position, you will establish the technical strategy for our data platforms and AI products, drive the execution of agent-based systems from inception to completion, and guarantee scalable, governed, and measurable outcomes. You will work at the convergence of data architecture, AI orchestration, and product strategy, collaborating closely with engineering teams to create systems that are resilient, observable, and consistently evolving.