About the job
PERGOLUX is seeking an Account Manager to launch and lead its Partnerships function in North America, based in the Vancouver office. This position focuses on managing the entire lifecycle of B2B2C partner relationships, supporting revenue growth, and ensuring partners deliver the PERGOLUX experience. The team collaborates across more than 15 countries, working to restore outdoor spaces with a commitment to integrity and innovation.
Key responsibilities
- Serve as the primary contact for a portfolio of partners, addressing commercial, operational, and escalation matters.
- Build trusted relationships through regular check-ins, business reviews, and proactive communication.
- Identify early signs of partner risk and act to retain those relationships.
- Increase revenue by closing deals, selling surplus inventory, and finding upsell and cross-sell opportunities within the partner network.
- Analyze sales data and pipeline health to improve partner performance and develop actionable strategies.
- Share partner feedback, competitive trends, and customer insights with Marketing and Product teams to refine offerings.
- Act as the escalation point for partner concerns, including payouts, inventory transfers, delivery schedules, and post-sale inquiries.
- Prioritize and manage customer success issues coming through the partner channel, documenting trends to improve processes.
- Help build the Partnerships playbook by shaping processes, templates, and best practices for this new function.
Requirements
- 3-5 years of experience in Account Management, Customer Success, or Partnerships, ideally within e-commerce, home improvement, or a scaling B2B/B2B2C environment.
- Proven ability to manage a high-volume portfolio (50+ partner accounts), balancing proactive outreach with responsive support.

