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Join Benevity as a Lead GTM Operations Analyst and play a pivotal role in driving our go-to-market strategies. You will collaborate with cross-functional teams to optimize operational processes, ensuring seamless execution of initiatives that enhance our market presence and customer engagement.
Full-time|On-site|Vancouver, British Columbia, Canada
Join Benevity as a Lead GTM Operations Analyst and play a pivotal role in driving our go-to-market strategies. You will collaborate with cross-functional teams to optimize operational processes, ensuring seamless execution of initiatives that enhance our market presence and customer engagement.
Full-time|On-site|Vancouver, British Columbia, Canada
As a Principal GTM Operations Analyst at Benevity, you will play a pivotal role in supporting our go-to-market strategies by leveraging data analytics and operational insights. Your expertise will drive our initiatives forward, ensuring our teams are equipped with the tools and information they need to succeed. Collaborating closely with cross-functional teams, you will identify opportunities for process improvement and optimization that align with our business goals.
Position OverviewThe Lead Security Operations Center (SOC) Analyst at Copperleaf is pivotal in safeguarding our global SaaS platform, internal systems, and customer environments. This position demands extensive technical proficiency in cloud-centric security operations, advanced detection and response, and an in-depth understanding of enterprise technologies underpinning Copperleaf's product ecosystem and operational security.As a Senior Analyst, you will spearhead intricate investigations, facilitate continuous operational enhancements, and bolster our capacity for rapid threat detection and response across cloud workloads (Azure), identity systems (Azure AD/Entra ID), clusters, endpoint platforms, and customer-integrated data pipelines. This role also includes mentoring junior analysts and collaborating closely with Security Engineering, CloudOps, IT, and Incident Response teams to refine detection logic, enhance logging visibility, automation, and resilience throughout Copperleaf’s environment.Key ResponsibilitiesLeadership & Team SupportServe as a senior escalation point for SOC investigations, offering guidance in line with Copperleaf’s security architecture and operational practices.Mentor junior analysts and promote team growth in cloud security, detection engineering, and SaaS-specific monitoring.Propose training and process improvements to foster ongoing professional development.Engage in tabletop exercises tailored to Copperleaf’s product, cloud, and operational risk scenarios.Security Monitoring & Incident ResponseLead investigations into security alerts within Copperleaf’s Azure-hosted environments, identity systems, corporate endpoints, and product infrastructure.Support incident response efforts, including containment, remediation, documentation, and lessons-learned.Analyze logs from Azure Monitor, Entra ID, Kubernetes clusters, application services, and customer-facing integrations.Develop detections mapped to MITRE ATT&CK for cloud and SaaS environments.Maintain and enhance SOC playbooks and SOPs specific to Copperleaf’s operational, compliance, and customer commitments.Recommend adjustments to cloud-native and third-party detection tools to minimize false positives.Participate in an on-call rotation to support business-critical operations outside of standard working hours.Threat Intelligence, Detection Engineering & AutomationMonitor emerging threats pertinent to SaaS providers, cloud platforms, Kubernetes, identity infrastructure, and AI-driven attack techniques.
As a People Operations Analyst at Asana, you will play a pivotal role in enhancing our company's operational efficiency and employee experience. Your analytical skills will be utilized to gather, interpret, and leverage data to support our HR strategies, ultimately helping to foster a culture of continuous improvement and engagement within our teams.
At Hiive, we are revolutionizing how private companies and their shareholders access liquidity through our innovative institutional-grade platform. Our platform connects buyers, sellers, and issuers, streamlining secondary transactions for venture-backed, pre-IPO companies. We are committed to enhancing efficiency, transparency, and standardization in an otherwise murky asset class.As one of Canada's fastest-growing companies, backed by prominent U.S. investors, Hiive is profitable, well-capitalized, and dedicated to assembling a high-performance team to meet increasing demand and seize new market opportunities.Curious about life at Hiive? Visit our careers page to discover how you can be a part of our growth journey!In the role of Senior Analyst, Treasury and Settlement Operations, you will be instrumental in enhancing our back-office settlement processes, ensuring meticulous management of customer funds reconciliation in line with regulatory standards, and performing thorough research and analysis to optimize foreign exchange and credit facility strategies. Your contributions will include maintaining precise cash flow forecasts, aiding in investment portfolio analysis, and supporting essential treasury administrative tasks.
At Hiive, we are transforming the way private companies and their shareholders access liquidity. Our institutional-grade platform connects buyers, sellers, and issuers to streamline secondary transactions in venture-backed, pre-IPO companies, bringing efficiency, transparency, and standardization to a previously opaque asset class.Recognized as one of Canada’s fastest-growing companies and supported by leading U.S. investors, Hiive is a profitable and well-capitalized firm dedicated to building a high-performance team to meet rising demand and explore new market opportunities.Curious about what it's like to work at Hiive? Visit our careers page and discover how you can grow with us!As the Director of Revenue Operations, you will design and implement the go-to-market systems for a company on the verge of significant growth. We are looking for a driven, strategic, AI-savvy leader with a strong growth mindset and a proven history of building and scaling a top-tier GTM Ops, Sales Ops, or Revenue Ops function within a dynamic startup or an innovative financial services firm. This is an exceptional opportunity to make a lasting impact in a rapidly changing industry.In this role, you will be instrumental in strategizing, building, and leading the infrastructure that supports our high-performing GTM teams. You will collaborate closely with our executive team, directly shaping our go-to-market strategy and execution. Your systems-oriented approach will be vital in developing a seamless, scalable, and data-driven revenue engine that elevates Hiive to new heights.
Full-time|CA$78K/yr - CA$92K/yr|On-site|Vancouver, British Columbia, Canada
At Cision, we embrace the power of individual contributions to drive meaningful change. Your insights are valued, your voice is amplified, and your unique viewpoint is essential to our collective achievement. As a key member of our global team, you will flourish in a culture that prioritizes curiosity, teamwork, and innovation, making significant strides for the brands we support. Join us in revolutionizing the landscape of communication and fostering genuine connections that resonate. Whether you are tackling intricate challenges or spearheading transformative initiatives, your personal growth aligns with our collective success, paving the way for the conversations of the future. Empower your impact at Cision. Be seen, be understood, be you. This position is pivotal in enhancing the effectiveness of our sales and revenue teams through meticulous data analysis, insightful reporting, process management, and operational execution aimed at boosting visibility, consistency, and efficiency throughout the sales lifecycle.
Full-time|$240K/yr - $300K/yr|Hybrid|Vancouver, British Columbia, Canada
Why Join UsAt Brex, we are redefining the way companies manage their spending through our AI-powered spend platform. Our suite of integrated corporate cards, banking solutions, and global payment systems, paired with intuitive software for travel and expenses, empowers businesses to allocate resources confidently. From startups to large enterprises like DoorDash, Flexport, and Compass, thousands of companies leverage Brex to proactively manage expenses, drive cost efficiency, and enhance operational effectiveness on a global scale.Joining Brex means pushing your boundaries, challenging conventions, and collaborating with some of the brightest minds in the industry. We are dedicated to fostering a diverse and inclusive team, where your potential is only limited by your imagination. We provide the tools, resources, and support necessary for you to advance your career.EngineeringOur engineering teams at Brex are committed to building systems that not only scale but do so with purpose and precision. With a focus on Software, Data, Security, and IT, our teams operate with significant autonomy and engage in deep collaboration. We take on complex technical challenges, take ownership of our results, and strive for excellence at every phase—from architectural design to deployment. Here, engineering is viewed as a craft, and builders are nurtured into leaders.Your RoleAs the Engineering Manager for our GTM Engineering team, you will lead a talented group responsible for enhancing Brex's growth engine across Marketing, Sales, and self-serve funnels. Your focus will be on building and refining our marketing website (Brex.com), GTM applications, top-of-funnel experiences, and AI-driven systems that improve efficiency, reduce Customer Acquisition Costs (CAC), and elevate sales and marketing effectiveness.Working EnvironmentThis position is based in our Vancouver office. We foster a hybrid work environment that blends the energy and connections of in-office collaboration with the flexibility of remote work. Currently, we require a minimum of two in-office days each week (Wednesday and Thursday); starting February 2, 2026, this will shift to three days per week (Monday, Wednesday, and Thursday). Additionally, we offer up to four weeks of fully remote work each year!Key ResponsibilitiesLead and mentor a high-performing team of product engineers, supporting their career development through coaching, constructive feedback, and hands-on guidance.Steer the architectural vision, technical strategy, and project execution for Brex.com and GTM applications while ensuring scalability, performance, and security.
Full-time|$121.5K/yr - $148.5K/yr|On-site|Vancouver, BC
At Relay, we empower self-made business owners with a robust digital banking platform, equipping them with the tools and insights to achieve financial mastery. Our mission is to eliminate financial uncertainty, transforming cash flow into a clear resource that helps them build resilient and flourishing businesses.Exceptional customer experience for small to medium-sized businesses (SMBs) is our competitive edge, and we are making significant investments to develop a world-class Customer Experience (CX) team. As we embark on our next growth phase, we are expanding our CX Operations to scale wisely without compromising quality, continually setting higher standards for customer service.We are seeking a CX Operations Lead to oversee and enhance the operational framework of our CX organization. In this pivotal role, you will be responsible for designing and scaling systems, workflows, and data analytics that directly influence CX performance. This is a high-impact individual contributor position for someone who excels at simplifying complexity and driving operational excellence. You will collaborate closely with CX leadership, Business Operations, and Data teams to transform uncertainty into actionable operational improvements. You will take full ownership of the CX technology stack and the mechanisms that enhance efficiency, resolution quality, and AI performance.Key Responsibilities:Technology & Tooling: Lead the evolution of the CX technology stack (including Zendesk and Salesforce), focusing on workflow design, system configuration, integrations, and maintaining data integrity. Collaborate with CX leaders to tackle the most impactful operational and tooling challenges across the organization.CX Operations Strategy & Roadmap: Develop and implement a CX Operations roadmap that translates strategic goals into measurable results.Workflow Design & Automation: Design, implement, and conduct quality assurance on workflows that boost efficiency and enhance customer outcomes, including AI-enabled support processes and automation across the CX team.Cross-Functional Collaboration: Work closely with Business Operations, Data, and Systems teams to ensure CX data is accurate, interconnected, and actionable.CX Operational Excellence: Establish and document clear operational foundations, best practices, and processes that enable CX to scale as a premier organization.
Join Trulioo and make a global impact through digital identity verification!As a leading innovator in the industry, Trulioo is transforming the way businesses expand, innovate, and ensure compliance online.Imagine being part of a cutting-edge platform that empowers organizations around the world to swiftly onboard customers, optimize costs, and fight against fraud. With backing from Silicon Valley, Trulioo has become the trusted solution for verifying over 5 billion individuals and 700 million businesses across 195 countries.Trulioo is more than just a tech company; we are a dedicated group of experts striving to build trust online. Proudly recognized as a BC Top Employer for the second year in a row, we are committed to fostering an inclusive, collaborative, and people-centric workplace.Located in Vancouver, with additional strategic hubs in San Diego and Dublin, we promote a culture of open communication and collaboration. Our hybrid working model allows staff to work three days a week from a hub location, blending excitement with innovation in a world where trust and technology converge.
Quandri develops AI-powered tools designed for insurance agencies and brokerages throughout North America. Headquartered in Vancouver, the team works to make insurance processes more dependable and approachable by applying advanced technology tailored to the sector. The company’s mission is to enhance the insurance experience for policyholders. Quandri collaborates with agencies and brokerages to provide AI solutions that help them tackle industry challenges, including consolidation, talent shortages, increasing complexity, and ongoing technological shifts. The team recognizes how essential insurance agents are and focuses on supporting their evolving needs. By combining a detailed understanding of insurance workflows, systems, and data with technical expertise and proprietary AI models, Quandri seeks to reshape agency operations. The aim is to help brokerages strengthen client service, foster growth, and unlock the full potential of AI in insurance distribution.
Full-time|On-site|Vancouver, British Columbia, Canada
Escrow.com stands as the largest global provider of secure online payment solutions, having successfully managed transactions exceeding US$7 billion for renowned platforms, including Shopify, GoDaddy, and eBay.We are in search of a results-driven and strategic Go-To-Market (GTM) Manager to spearhead the seamless strategy and execution for launching our innovative products, features, and partnerships. This pivotal role requires collaboration across Product, Marketing, Sales, and Customer Success teams, ensuring every product launch is executed flawlessly and our global partners are effectively activated.The successful candidate will be a dynamic 'GTM quarterback' who excels in cross-functional environments, enjoys constructing repeatable launch playbooks, and possesses the technical fluency to drive the adoption of intricate Fintech products.
Join the dynamic Match Group Core Product team as our Lead Product Analyst, where you will play a pivotal role in identifying and unlocking product, operational, and business opportunities at a platform scale. Reporting directly to the Director of Product, you will collaborate closely with Product, Engineering, Data Science, Business Intelligence, Operations, and brand stakeholders to drive strategic initiatives. This position is tailored for an individual who thrives in a multifaceted environment, adept at transitioning seamlessly between hands-on analysis, product strategy development, experimentation, and foundational data work. You will be instrumental in defining our metrics for platform value, uncovering opportunities across our portfolio, and transforming intricate customer, brand, and operational data into actionable insights that enhance outcomes within Match Group’s consumer dating ecosystem.
Full-time|On-site|Vancouver, British Columbia, Canada
Join our dynamic team at aviso as a Financial Reporting Analyst. We are seeking a detail-oriented professional to assist in the preparation and analysis of financial reports, ensuring accuracy and compliance with regulatory standards. This role will involve collaborating with cross-functional teams to provide insightful financial data that drives strategic decision-making.
Full-time|On-site|Vancouver, British Columbia, Canada
Role Overview aviso is hiring a Settlements Services Analyst in Vancouver, British Columbia. This position focuses on supporting accurate and efficient financial settlements. The analyst works closely with internal teams to improve workflows, address discrepancies, and help maintain reliable financial records. What You Will Do Collaborate with colleagues across departments to streamline settlement processes Investigate and resolve settlement discrepancies as they arise Help ensure the integrity and accuracy of financial data Support clients by providing timely and precise settlement services What Helps You Succeed Strong analytical skills Keen attention to detail Ability to work well with others to solve problems
Role overview Dialpad is hiring an AI Productivity Analyst in Vancouver, Canada. The focus of this position is to strengthen how AI-powered solutions drive results throughout the company. The analyst will examine productivity metrics, identify opportunities for improvement, and work with engineering and product teams to introduce new strategies. What you will do Review productivity data to find trends and highlight areas that need attention Recommend and assist with changes aimed at increasing efficiency Collaborate with engineering and product teams on AI-focused projects Contribute to efforts that deliver measurable business outcomes through AI Location This role is based in Vancouver, Canada.
Role Overview Beedie is hiring an Operations Associate in Vancouver, BC. This position supports daily operations and helps improve processes across the team. The role calls for someone who notices details, takes initiative, and cares about delivering reliable service.
Klue is seeking a Revenue Operations Manager in Vancouver, British Columbia. This position centers on refining business operations to support company growth. The Revenue Operations Manager partners with teams across Klue, working to align efforts and strengthen revenue outcomes. Key Responsibilities Work with various departments to coordinate and improve revenue-related processes Analyze business data to identify trends and recommend actions that support revenue objectives Design and implement strategies aimed at boosting operational efficiency Apply insights to inform decisions and enhance overall performance Requirements Strategic thinker focused on operational improvement Background collaborating with cross-functional teams Comfortable using data to guide business choices Skilled at spotting and acting on opportunities to increase efficiency
Role Overview AfterShip is hiring a Senior Marketing Data Analyst in Vancouver. This position focuses on using data to improve marketing strategies and campaign performance. The analyst will examine marketing metrics, spot trends, and recommend steps to strengthen marketing results. What You Will Do Analyze marketing performance data to uncover patterns and opportunities Identify trends that impact campaign results and overall marketing effectiveness Provide clear, actionable recommendations to improve marketing efforts Support decision-making by connecting marketing activities to business goals Impact This role ensures marketing campaigns deliver measurable results and stay aligned with AfterShip’s business objectives. The insights provided will help shape future marketing strategies and drive growth.
Join our dynamic team at System Canada Technologies as a Senior PeopleSoft Analyst. In this contract role, you will leverage your expertise in PeopleSoft to enhance our systems, streamline processes, and provide exceptional support to our clients. Your analytical skills will be pivotal in identifying solutions that meet our business needs.
Full-time|On-site|Vancouver, British Columbia, Canada
Join Benevity as a Lead GTM Operations Analyst and play a pivotal role in driving our go-to-market strategies. You will collaborate with cross-functional teams to optimize operational processes, ensuring seamless execution of initiatives that enhance our market presence and customer engagement.
Full-time|On-site|Vancouver, British Columbia, Canada
As a Principal GTM Operations Analyst at Benevity, you will play a pivotal role in supporting our go-to-market strategies by leveraging data analytics and operational insights. Your expertise will drive our initiatives forward, ensuring our teams are equipped with the tools and information they need to succeed. Collaborating closely with cross-functional teams, you will identify opportunities for process improvement and optimization that align with our business goals.
Position OverviewThe Lead Security Operations Center (SOC) Analyst at Copperleaf is pivotal in safeguarding our global SaaS platform, internal systems, and customer environments. This position demands extensive technical proficiency in cloud-centric security operations, advanced detection and response, and an in-depth understanding of enterprise technologies underpinning Copperleaf's product ecosystem and operational security.As a Senior Analyst, you will spearhead intricate investigations, facilitate continuous operational enhancements, and bolster our capacity for rapid threat detection and response across cloud workloads (Azure), identity systems (Azure AD/Entra ID), clusters, endpoint platforms, and customer-integrated data pipelines. This role also includes mentoring junior analysts and collaborating closely with Security Engineering, CloudOps, IT, and Incident Response teams to refine detection logic, enhance logging visibility, automation, and resilience throughout Copperleaf’s environment.Key ResponsibilitiesLeadership & Team SupportServe as a senior escalation point for SOC investigations, offering guidance in line with Copperleaf’s security architecture and operational practices.Mentor junior analysts and promote team growth in cloud security, detection engineering, and SaaS-specific monitoring.Propose training and process improvements to foster ongoing professional development.Engage in tabletop exercises tailored to Copperleaf’s product, cloud, and operational risk scenarios.Security Monitoring & Incident ResponseLead investigations into security alerts within Copperleaf’s Azure-hosted environments, identity systems, corporate endpoints, and product infrastructure.Support incident response efforts, including containment, remediation, documentation, and lessons-learned.Analyze logs from Azure Monitor, Entra ID, Kubernetes clusters, application services, and customer-facing integrations.Develop detections mapped to MITRE ATT&CK for cloud and SaaS environments.Maintain and enhance SOC playbooks and SOPs specific to Copperleaf’s operational, compliance, and customer commitments.Recommend adjustments to cloud-native and third-party detection tools to minimize false positives.Participate in an on-call rotation to support business-critical operations outside of standard working hours.Threat Intelligence, Detection Engineering & AutomationMonitor emerging threats pertinent to SaaS providers, cloud platforms, Kubernetes, identity infrastructure, and AI-driven attack techniques.
As a People Operations Analyst at Asana, you will play a pivotal role in enhancing our company's operational efficiency and employee experience. Your analytical skills will be utilized to gather, interpret, and leverage data to support our HR strategies, ultimately helping to foster a culture of continuous improvement and engagement within our teams.
At Hiive, we are revolutionizing how private companies and their shareholders access liquidity through our innovative institutional-grade platform. Our platform connects buyers, sellers, and issuers, streamlining secondary transactions for venture-backed, pre-IPO companies. We are committed to enhancing efficiency, transparency, and standardization in an otherwise murky asset class.As one of Canada's fastest-growing companies, backed by prominent U.S. investors, Hiive is profitable, well-capitalized, and dedicated to assembling a high-performance team to meet increasing demand and seize new market opportunities.Curious about life at Hiive? Visit our careers page to discover how you can be a part of our growth journey!In the role of Senior Analyst, Treasury and Settlement Operations, you will be instrumental in enhancing our back-office settlement processes, ensuring meticulous management of customer funds reconciliation in line with regulatory standards, and performing thorough research and analysis to optimize foreign exchange and credit facility strategies. Your contributions will include maintaining precise cash flow forecasts, aiding in investment portfolio analysis, and supporting essential treasury administrative tasks.
At Hiive, we are transforming the way private companies and their shareholders access liquidity. Our institutional-grade platform connects buyers, sellers, and issuers to streamline secondary transactions in venture-backed, pre-IPO companies, bringing efficiency, transparency, and standardization to a previously opaque asset class.Recognized as one of Canada’s fastest-growing companies and supported by leading U.S. investors, Hiive is a profitable and well-capitalized firm dedicated to building a high-performance team to meet rising demand and explore new market opportunities.Curious about what it's like to work at Hiive? Visit our careers page and discover how you can grow with us!As the Director of Revenue Operations, you will design and implement the go-to-market systems for a company on the verge of significant growth. We are looking for a driven, strategic, AI-savvy leader with a strong growth mindset and a proven history of building and scaling a top-tier GTM Ops, Sales Ops, or Revenue Ops function within a dynamic startup or an innovative financial services firm. This is an exceptional opportunity to make a lasting impact in a rapidly changing industry.In this role, you will be instrumental in strategizing, building, and leading the infrastructure that supports our high-performing GTM teams. You will collaborate closely with our executive team, directly shaping our go-to-market strategy and execution. Your systems-oriented approach will be vital in developing a seamless, scalable, and data-driven revenue engine that elevates Hiive to new heights.
Full-time|CA$78K/yr - CA$92K/yr|On-site|Vancouver, British Columbia, Canada
At Cision, we embrace the power of individual contributions to drive meaningful change. Your insights are valued, your voice is amplified, and your unique viewpoint is essential to our collective achievement. As a key member of our global team, you will flourish in a culture that prioritizes curiosity, teamwork, and innovation, making significant strides for the brands we support. Join us in revolutionizing the landscape of communication and fostering genuine connections that resonate. Whether you are tackling intricate challenges or spearheading transformative initiatives, your personal growth aligns with our collective success, paving the way for the conversations of the future. Empower your impact at Cision. Be seen, be understood, be you. This position is pivotal in enhancing the effectiveness of our sales and revenue teams through meticulous data analysis, insightful reporting, process management, and operational execution aimed at boosting visibility, consistency, and efficiency throughout the sales lifecycle.
Full-time|$240K/yr - $300K/yr|Hybrid|Vancouver, British Columbia, Canada
Why Join UsAt Brex, we are redefining the way companies manage their spending through our AI-powered spend platform. Our suite of integrated corporate cards, banking solutions, and global payment systems, paired with intuitive software for travel and expenses, empowers businesses to allocate resources confidently. From startups to large enterprises like DoorDash, Flexport, and Compass, thousands of companies leverage Brex to proactively manage expenses, drive cost efficiency, and enhance operational effectiveness on a global scale.Joining Brex means pushing your boundaries, challenging conventions, and collaborating with some of the brightest minds in the industry. We are dedicated to fostering a diverse and inclusive team, where your potential is only limited by your imagination. We provide the tools, resources, and support necessary for you to advance your career.EngineeringOur engineering teams at Brex are committed to building systems that not only scale but do so with purpose and precision. With a focus on Software, Data, Security, and IT, our teams operate with significant autonomy and engage in deep collaboration. We take on complex technical challenges, take ownership of our results, and strive for excellence at every phase—from architectural design to deployment. Here, engineering is viewed as a craft, and builders are nurtured into leaders.Your RoleAs the Engineering Manager for our GTM Engineering team, you will lead a talented group responsible for enhancing Brex's growth engine across Marketing, Sales, and self-serve funnels. Your focus will be on building and refining our marketing website (Brex.com), GTM applications, top-of-funnel experiences, and AI-driven systems that improve efficiency, reduce Customer Acquisition Costs (CAC), and elevate sales and marketing effectiveness.Working EnvironmentThis position is based in our Vancouver office. We foster a hybrid work environment that blends the energy and connections of in-office collaboration with the flexibility of remote work. Currently, we require a minimum of two in-office days each week (Wednesday and Thursday); starting February 2, 2026, this will shift to three days per week (Monday, Wednesday, and Thursday). Additionally, we offer up to four weeks of fully remote work each year!Key ResponsibilitiesLead and mentor a high-performing team of product engineers, supporting their career development through coaching, constructive feedback, and hands-on guidance.Steer the architectural vision, technical strategy, and project execution for Brex.com and GTM applications while ensuring scalability, performance, and security.
Full-time|$121.5K/yr - $148.5K/yr|On-site|Vancouver, BC
At Relay, we empower self-made business owners with a robust digital banking platform, equipping them with the tools and insights to achieve financial mastery. Our mission is to eliminate financial uncertainty, transforming cash flow into a clear resource that helps them build resilient and flourishing businesses.Exceptional customer experience for small to medium-sized businesses (SMBs) is our competitive edge, and we are making significant investments to develop a world-class Customer Experience (CX) team. As we embark on our next growth phase, we are expanding our CX Operations to scale wisely without compromising quality, continually setting higher standards for customer service.We are seeking a CX Operations Lead to oversee and enhance the operational framework of our CX organization. In this pivotal role, you will be responsible for designing and scaling systems, workflows, and data analytics that directly influence CX performance. This is a high-impact individual contributor position for someone who excels at simplifying complexity and driving operational excellence. You will collaborate closely with CX leadership, Business Operations, and Data teams to transform uncertainty into actionable operational improvements. You will take full ownership of the CX technology stack and the mechanisms that enhance efficiency, resolution quality, and AI performance.Key Responsibilities:Technology & Tooling: Lead the evolution of the CX technology stack (including Zendesk and Salesforce), focusing on workflow design, system configuration, integrations, and maintaining data integrity. Collaborate with CX leaders to tackle the most impactful operational and tooling challenges across the organization.CX Operations Strategy & Roadmap: Develop and implement a CX Operations roadmap that translates strategic goals into measurable results.Workflow Design & Automation: Design, implement, and conduct quality assurance on workflows that boost efficiency and enhance customer outcomes, including AI-enabled support processes and automation across the CX team.Cross-Functional Collaboration: Work closely with Business Operations, Data, and Systems teams to ensure CX data is accurate, interconnected, and actionable.CX Operational Excellence: Establish and document clear operational foundations, best practices, and processes that enable CX to scale as a premier organization.
Join Trulioo and make a global impact through digital identity verification!As a leading innovator in the industry, Trulioo is transforming the way businesses expand, innovate, and ensure compliance online.Imagine being part of a cutting-edge platform that empowers organizations around the world to swiftly onboard customers, optimize costs, and fight against fraud. With backing from Silicon Valley, Trulioo has become the trusted solution for verifying over 5 billion individuals and 700 million businesses across 195 countries.Trulioo is more than just a tech company; we are a dedicated group of experts striving to build trust online. Proudly recognized as a BC Top Employer for the second year in a row, we are committed to fostering an inclusive, collaborative, and people-centric workplace.Located in Vancouver, with additional strategic hubs in San Diego and Dublin, we promote a culture of open communication and collaboration. Our hybrid working model allows staff to work three days a week from a hub location, blending excitement with innovation in a world where trust and technology converge.
Quandri develops AI-powered tools designed for insurance agencies and brokerages throughout North America. Headquartered in Vancouver, the team works to make insurance processes more dependable and approachable by applying advanced technology tailored to the sector. The company’s mission is to enhance the insurance experience for policyholders. Quandri collaborates with agencies and brokerages to provide AI solutions that help them tackle industry challenges, including consolidation, talent shortages, increasing complexity, and ongoing technological shifts. The team recognizes how essential insurance agents are and focuses on supporting their evolving needs. By combining a detailed understanding of insurance workflows, systems, and data with technical expertise and proprietary AI models, Quandri seeks to reshape agency operations. The aim is to help brokerages strengthen client service, foster growth, and unlock the full potential of AI in insurance distribution.
Full-time|On-site|Vancouver, British Columbia, Canada
Escrow.com stands as the largest global provider of secure online payment solutions, having successfully managed transactions exceeding US$7 billion for renowned platforms, including Shopify, GoDaddy, and eBay.We are in search of a results-driven and strategic Go-To-Market (GTM) Manager to spearhead the seamless strategy and execution for launching our innovative products, features, and partnerships. This pivotal role requires collaboration across Product, Marketing, Sales, and Customer Success teams, ensuring every product launch is executed flawlessly and our global partners are effectively activated.The successful candidate will be a dynamic 'GTM quarterback' who excels in cross-functional environments, enjoys constructing repeatable launch playbooks, and possesses the technical fluency to drive the adoption of intricate Fintech products.
Join the dynamic Match Group Core Product team as our Lead Product Analyst, where you will play a pivotal role in identifying and unlocking product, operational, and business opportunities at a platform scale. Reporting directly to the Director of Product, you will collaborate closely with Product, Engineering, Data Science, Business Intelligence, Operations, and brand stakeholders to drive strategic initiatives. This position is tailored for an individual who thrives in a multifaceted environment, adept at transitioning seamlessly between hands-on analysis, product strategy development, experimentation, and foundational data work. You will be instrumental in defining our metrics for platform value, uncovering opportunities across our portfolio, and transforming intricate customer, brand, and operational data into actionable insights that enhance outcomes within Match Group’s consumer dating ecosystem.
Full-time|On-site|Vancouver, British Columbia, Canada
Join our dynamic team at aviso as a Financial Reporting Analyst. We are seeking a detail-oriented professional to assist in the preparation and analysis of financial reports, ensuring accuracy and compliance with regulatory standards. This role will involve collaborating with cross-functional teams to provide insightful financial data that drives strategic decision-making.
Full-time|On-site|Vancouver, British Columbia, Canada
Role Overview aviso is hiring a Settlements Services Analyst in Vancouver, British Columbia. This position focuses on supporting accurate and efficient financial settlements. The analyst works closely with internal teams to improve workflows, address discrepancies, and help maintain reliable financial records. What You Will Do Collaborate with colleagues across departments to streamline settlement processes Investigate and resolve settlement discrepancies as they arise Help ensure the integrity and accuracy of financial data Support clients by providing timely and precise settlement services What Helps You Succeed Strong analytical skills Keen attention to detail Ability to work well with others to solve problems
Role overview Dialpad is hiring an AI Productivity Analyst in Vancouver, Canada. The focus of this position is to strengthen how AI-powered solutions drive results throughout the company. The analyst will examine productivity metrics, identify opportunities for improvement, and work with engineering and product teams to introduce new strategies. What you will do Review productivity data to find trends and highlight areas that need attention Recommend and assist with changes aimed at increasing efficiency Collaborate with engineering and product teams on AI-focused projects Contribute to efforts that deliver measurable business outcomes through AI Location This role is based in Vancouver, Canada.
Role Overview Beedie is hiring an Operations Associate in Vancouver, BC. This position supports daily operations and helps improve processes across the team. The role calls for someone who notices details, takes initiative, and cares about delivering reliable service.
Klue is seeking a Revenue Operations Manager in Vancouver, British Columbia. This position centers on refining business operations to support company growth. The Revenue Operations Manager partners with teams across Klue, working to align efforts and strengthen revenue outcomes. Key Responsibilities Work with various departments to coordinate and improve revenue-related processes Analyze business data to identify trends and recommend actions that support revenue objectives Design and implement strategies aimed at boosting operational efficiency Apply insights to inform decisions and enhance overall performance Requirements Strategic thinker focused on operational improvement Background collaborating with cross-functional teams Comfortable using data to guide business choices Skilled at spotting and acting on opportunities to increase efficiency
Role Overview AfterShip is hiring a Senior Marketing Data Analyst in Vancouver. This position focuses on using data to improve marketing strategies and campaign performance. The analyst will examine marketing metrics, spot trends, and recommend steps to strengthen marketing results. What You Will Do Analyze marketing performance data to uncover patterns and opportunities Identify trends that impact campaign results and overall marketing effectiveness Provide clear, actionable recommendations to improve marketing efforts Support decision-making by connecting marketing activities to business goals Impact This role ensures marketing campaigns deliver measurable results and stay aligned with AfterShip’s business objectives. The insights provided will help shape future marketing strategies and drive growth.
Join our dynamic team at System Canada Technologies as a Senior PeopleSoft Analyst. In this contract role, you will leverage your expertise in PeopleSoft to enhance our systems, streamline processes, and provide exceptional support to our clients. Your analytical skills will be pivotal in identifying solutions that meet our business needs.