Qualifications
Ideal candidates will possess strong problem-solving skills and a customer-centric attitude. Experience in a help desk or technical support role is preferred, along with familiarity with IT systems and a basic understanding of network protocols. Excellent verbal and written communication skills are essential.
About the job
The Service Desk Analyst I at ePlus Inc. in Virginia Beach, VA acts as the first point of contact for technical support. This position focuses on assisting clients with their technical needs and works to improve the overall user experience through attentive service and clear communication.
Key responsibilities
- Serve as the initial contact for client technical inquiries
- Diagnose and resolve user issues
- Share solutions and updates in a professional and understandable way
- Work proactively to support client satisfaction
Schedule
This role follows a weekday shift from Wednesday through Sunday, 9am to 6pm EST.
About ePlus Inc.
ePlus Inc. is a leading provider of technology solutions, dedicated to helping organizations achieve their goals through innovative IT strategies. With a commitment to excellence, we strive to deliver exceptional service and support to our clients, fostering a collaborative and inclusive work environment.