Customer Support Manager

Role overview Superhuman Platform Inc. is looking for a Customer Support Manager to join the Warsaw hub. This position oversees a team dedicated to providing reliable service and support for clients. The manager shapes methods to improve customer satisfaction, addresses challenging client concerns, and keeps the support process running smoothly. What you wil…

Join the Customs Support Group (CSG), Europe’s premier independent provider of customs services. Established in 1964, we have expanded our operations across 14 European countries, boasting over 100 offices and a dedicated team of more than 1,700 customs experts.At CSG, we facilitate the smooth and compliant movement of goods across borders, alleviating the complexities of customs processes.Our Impact: We proudly support over 60,000 clients, managing more than 20 million declaration lines annually. Our services range from daily customs declarations to compliance management, duty optimization, and trade consulting, making cross-border trade more efficient and predictable.Our Approach: By integrating local customs expertise with cutting-edge digital tools, we handle high volumes of transactions with precision and speed. Our innovative technology empowers teams to optimize their workflow, minimize manual tasks, and enhance turnaround times, leading to significant productivity improvements in various markets, including the UK.The Importance of Our Work: With customs regulations becoming increasingly intricate, the risk of errors can lead to costly delays and compliance challenges. CSG is dedicated to helping clients navigate these complexities, ensuring they remain compliant and their supply chains operate smoothly.Why Work with Us: By joining CSG, you will be part of a dynamic international organization transforming the customs landscape.Collaborate with seasoned customs professionals and skilled technology teams.Gain invaluable exposure to international trade and intricate supply chains.Contribute to impactful services that enhance global commerce.This role presents an exciting opportunity to cultivate a career within a stable yet ever-evolving industry where expertise and sound judgment are highly valued.Key Responsibilities:The Key Account Manager (KAM) will play a pivotal role in establishing and nurturing strategic partnerships with our largest clients utilizing comprehensive customs services. Key responsibilities include:Identifying new business opportunities and solutions, such as customs outsourcing, process automation, and regulatory consulting.Conducting commercial negotiations and crafting tailored proposals to meet client needs.Building strong relationships at various decision-making levels within client organizations across sectors including manufacturing, e-commerce, retail, automotive, and FMCG.

Join a dynamic and rapidly growing international marketing firm that stands as a key player in the iGaming sector, with a strong commitment to expanding its footprint across Asia. Our team specializes in comprehensive market research, strategic business planning, and executing high-impact digital marketing campaigns that keep our clients at the forefront of this highly competitive industry.As a VIP Customer Support Representative, you will:Engage with customers through live chat or email, addressing inquiries related to account management, payments, gaming, bonuses, and navigating our platform.Provide clarity on betting odds, settlement processes, and the calculation of winnings.Assist customers with deposit, withdrawal, and other payment-related issues.Ensure customer compliance with regulatory standards, including age verification, responsible gambling limits, and local legislation.Support customers in establishing limits for deposits, bets, or losses, and offer resources for responsible gambling.

Role overview Growetalents is hiring a VIP Customer Support Representative based in Warsaw. This position acts as the primary contact for VIP clients, managing their requests and ensuring each interaction meets a high standard of service. What you will do Respond promptly and professionally to inquiries from VIP customers Work to resolve issues efficiently, aiming to address concerns on the first contact whenever possible Develop and maintain strong relationships with VIP clients Represent Growetalents with a commitment to quality and attention to detail Requirements Dedication to providing excellent customer service Ability to manage multiple priorities comfortably Strong communication skills Interest in building rapport and trust with clients This role focuses on supporting VIP customers and making a positive impact on their experience at Growetalents.

Join Auto1 Group as a Junior Customer Support Specialist and become an integral part of our dedicated team! In this role, you will assist our customers with inquiries and provide exceptional support to ensure a seamless experience. Your friendly demeanor and commitment to helping others will shine as you interact with clients and resolve their issues promptly.

We are looking for a dynamic and detail-oriented Junior Operations Specialist to join our Customer Support team. This role is perfect for someone who is passionate about providing outstanding customer service and has a strong command of the Chinese language. You will be responsible for assisting customers with inquiries, resolving issues, and ensuring a seamless experience for our clients. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!

At Superhuman, we embrace a dynamic hybrid working model, allowing team members to enjoy both focused work time and collaborative in-person interactions. This approach promotes trust, innovation, and a robust team culture.We are seeking candidates who are based in Warsaw to join our team.About SuperhumanSuperhuman, now part of Grammarly, is an AI-driven productivity platform dedicated to unlocking the superhuman potential in everyone. Our suite of applications and agents integrates AI into daily workflows, connecting with over 1 million tools and websites. Our offerings include Grammarly's writing assistance, collaborative workspaces from Coda, Mail's inbox management, and Go, a proactive AI assistant that intuitively understands context to provide automatic support. Established in 2009, Superhuman empowers over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and concentrate on what truly matters. Discover more at superhuman.com and learn about our values.The OpportunityTo reach our ambitious goals, we are looking for a Technical Support Specialist to join our Support Engineering team within the Customer Care department. This role is pivotal in transforming customer experiences through innovative care.In this position, you will play a crucial role in enhancing Superhuman's and Coda's product offerings, contributing to customer retention and revenue growth by navigating the technical landscape.As a Technical Support Specialist, your responsibilities will include:Delivering timely, empathetic, and solution-oriented support, prioritizing user needs in every interaction.Addressing account, subscription, and product inquiries with precision, efficiency, and ensuring a seamless user experience.Troubleshooting technical issues related to Superhuman's and Coda's products, guiding users to effective resolutions through email and live chat.Reproducing and escalating technical issues to engineers, thereby enhancing the overall user experience.Occasionally conducting calls with Enterprise customers to diagnose and resolve complex issues related to SSO, SCIM, or enterprise deployments.Ensuring a smooth, frustration-free support experience for users.

Are you passionate about providing exceptional customer support? Join our dynamic team at jobsforhumanity as a Junior Operations Specialist, where you will leverage your German language skills to assist our valued customers. In this role, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless experience for all users.As a member of our team, you will have the opportunity to grow and develop your skills in a supportive and collaborative environment. Your contributions will help us enhance our customer service operations and foster positive relationships with our clients.

Join our dynamic team at Adyen as a Customer Success Manager. In this pivotal role, you will be the primary point of contact for our clients, ensuring they achieve maximum value from our platform. You will collaborate closely with various teams to provide solutions, drive customer engagement, and foster long-term relationships.Your responsibilities will include:Understanding client needs and providing tailored solutions.Conducting regular check-ins to assess client satisfaction.Analyzing data to identify trends and opportunities for improvement.Facilitating onboarding and training sessions for new clients.If you are passionate about customer relationships and possess strong communication skills, we want to hear from you!

Join the Customs Support Group (CSG), Europe’s foremost independent provider of customs services, established in 1964. With operations spanning 14 European countries and over 100 offices, we proudly employ more than 1,700 customs professionals.Our mission is to facilitate the seamless and compliant movement of goods across borders, alleviating the complexities of customs regulations for our clients.What We Do: We proudly serve over 60,000 clients and manage more than 20 million declaration lines annually. From everyday customs declarations to compliance, duty optimization, and trade advisory services, we simplify cross-border trade, making it more predictable and efficient.How We Operate: By merging local customs expertise with advanced digital tools, we ensure quick and accurate handling of large volumes. Our innovative technology promotes smarter workflows, minimizes manual tasks, and enhances turnaround times, leading to measurable productivity improvements in markets like the UK.Why It Matters: As customs regulations become increasingly intricate, the risks and costs of errors grow. CSG is dedicated to helping clients maintain compliance, mitigate risks, and ensure the smooth operation of their supply chains.Why Join Us?At CSG, you will become part of a dynamic international organization that is transforming customs operations.You will:Collaborate with seasoned customs professionals and tech teams.Gain insights into international trade and complex supply chains.Contribute to services that significantly impact global commerce.This is an excellent opportunity to cultivate a career in a stable yet evolving industry where expertise and sound judgment are valued.Position OverviewThe Business Development Manager is responsible for spearheading sales growth of customs services in both domestic and international markets. Key objectives include acquiring new clients, nurturing long-term business relationships, and expanding the company’s customs services portfolio. This role demands a robust understanding of customs operations, international trade, and effective negotiation skills with B2B clients.Proactively seek new clients interested in customs services (import/export clearance, transit, customs consultancy).Analyze client needs and recommend optimal solutions.Foster and maintain relationships with existing clients and business partners.Collaborate with operations and customs departments to ensure top-tier service quality.Prepare commercial proposals and presentations, and engage in negotiations.

Join our team as a Junior Operations Specialist in Customer Support, where you'll play a vital role in ensuring our clients receive exceptional service. As a member of our dynamic team, you will assist in resolving customer inquiries, maintaining operational efficiency, and contributing to a positive customer experience. Fluency in Chinese is essential for this position. If you're passionate about helping others and eager to grow your career in a supportive environment, we want to hear from you!

Join our dynamic team as a Level 1 Technical Support Engineer at Capital Group, where you'll play a pivotal role in ensuring customer satisfaction through excellent support services. As a key point of contact for our clients, you will troubleshoot technical issues, guide users through problem-solving steps, and escalate complex issues to senior support staff.This position offers a fantastic opportunity for individuals looking to begin their career in tech support, with comprehensive training and support to develop your skills further.

Join EcoVadis as a seasoned Application Support Manager to spearhead and expand our L2/L3 Support Engineering functions across four tribes. In this role, you will oversee a diverse team of approximately 12 Support Engineers situated in Poland, Malaysia, Mauritius, and Mexico, utilizing a follow-the-sun model to provide continuous support (24/5) at the tribe level.Your primary responsibility will be to manage the comprehensive support operating model, ensuring seamless coordination between Customer Care (L1), Support Engineering (L2/L3), and Engineering Squads (L4). Your mission is to cultivate a high-performance, metrics-oriented support organization that collaborates effectively with tribes and squads, breaking down silos and ensuring complete accountability for platform reliability and customer satisfaction.You will report directly to the VP of Engineering.Key Responsibilities:1) Lead and develop a high-performing distributed team:Oversee and mentor a team of ~12 L2/L3 Support Engineers, focusing on hiring, onboarding, coaching, performance management, and operational excellence.Establish and maintain regular operational cadences, including daily triage, weekly KPI assessments, monthly operational reviews with tribe leadership, and quarterly improvement planning.2) Own the support operating model, processes, and governance:Manage the L1-L4 support structure: triage/routing, escalation procedures, SLAs/OLAs, severity levels, and communication protocols.Drive cross-functional initiatives aimed at improving processes, tools, knowledge sharing, and automation, ensuring consistent execution across tribes.3) Drive metrics, transparency, and continuous improvement:Develop and implement an operational KPI system, along with dashboards and review processes; ensure visibility into service health, risks, and trends, including metrics such as time to first response, resolution time, SLA/OLA compliance, backlog management, escalation rates, and more.4) Enhance observability, monitoring, runbooks, and operational readiness:Improve alerting and monitoring quality and coverage, along with runbooks/playbooks in collaboration with Engineering/Platform teams.Strengthen diagnostic processes and knowledge management to minimize repetitive issues and expedite L4 resolutions.5) Foster stakeholder management and alignment across tribes/squads:Collaborate with Tribe leadership, Engineering Managers, Tech Leads, and Customer-facing teams to align priorities and implement improvements.Ensure that Support Engineering and Squads function in synchronized harmony, promoting shared accountability and reducing friction between L2/L3 and L4.

About Growe Growe is a business advisory and services group focused on the iGaming and Entertainment sectors. The company develops strategies and scalable solutions to help businesses adapt, enter new markets, and build long-term success. Role Overview: Support Team Lead Based in Warsaw, the Support Team Lead manages a team of Level 1 support engineers working around the clock in a 24/7 shift system. This position centers on ensuring reliable support operations, meeting Service Level Agreements (SLAs), and strengthening incident management practices. Key Responsibilities Lead and supervise a team of Level 1 support engineers in a 24/7 shift environment. Maintain high standards for support operations and ensure all SLAs are met. Act as the main escalation point for critical incidents. Improve incident management processes and workflows. Encourage operational excellence and drive continuous improvement efforts. Collaborate closely with Level 2/Level 3, Site Reliability Engineering (SRE), and DevOps teams. Build and support a strong, accountable, and high-performing support team.

tciscareers is seeking a Polish-Speaking Customer Solutions Specialist to join a remote team supporting clients in Poland. This position is based in Warsaw, Masovian Voivodeship, and centers on assisting Polish-speaking customers with technical questions and service needs. The role involves working closely with colleagues to deliver consistent, high-quality support. What you will do Respond to customer inquiries and technical issues, providing clear and timely solutions. Maintain proactive communication, keeping customers informed about the progress of their cases. Troubleshoot problems efficiently and escalate more complex issues when necessary. Collaborate with team members to address challenges and uphold service standards. Requirements Fluent Polish, both written and spoken, and English at B2 level. Strong interest in customer service and supporting others. Technical skills with Microsoft Office; experience with CRM platforms is a plus. Ability to remain calm under pressure and approach problems logically. Organized approach to case follow-up and accurate record-keeping. Language requirements Proficiency in Polish and English (minimum B2 level) is required for this role. Benefits Full-time, stable employment Paid training on systems, tools, and brand-specific topics Competitive salary Inclusive team culture with regular engagement activities Opportunities for internal development and career growth This is a remote position based in Poland. All work must be performed within the country.

About ZURUZURU is committed to redefining industries through groundbreaking innovation and automation. Our diverse pillars include ZURU Toys, which reimagine play; ZURU Tech, which is shaping the future of construction; and ZURU Edge, which is leading the charge in next-gen FMCG brands.Founded in 2003 by the EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has rapidly expanded to over 5,000 team members across 30+ global locations.As one of the largest toy manufacturers worldwide, we proudly offer renowned brands such as Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our FMCG portfolio includes MONDAY Haircare, Millie Moon, RASCALS, BONKERS Pet Treats, DAISE Beauty, GUMI YUM Surprise, and many more!Position OverviewIn your role as the Customer Service Representative (CSR) Manager at ZURU, you will spearhead the customer service team, ensuring it operates in harmony with the company's mission and delivers exceptional customer interactions. You will design and implement strategies to enhance team efficiency, streamline operations, and boost customer satisfaction. Furthermore, you will serve as a pivotal link between various departments, promoting collaboration and continuous improvement.Position ImpactAt ZURU, the CSR Manager holds a vital leadership role in fostering ongoing customer success, deeply embedded in our core values of teamwork, continuous improvement, and proactive excellence. This position exceeds mere customer satisfaction by cultivating a high-performing team that builds strategic partnerships, upholds ethical standards, and addresses customer concerns with transparency.In the immediate term, the CSR Manager will build trust and deliver outstanding value, reinforcing our dedication to customer excellence. Looking ahead, this role will champion ongoing process enhancements, improve customer experiences across all touchpoints, and lead an exemplary onboarding program for new team members, embodying ZURU's commitment to innovation and relentless pursuit of improvement. The CSR Manager will exemplify our values by nurturing a team that consistently surpasses customer expectations.

Join our dynamic team at YIT Group as a Customer Service Specialist in Warsaw. In this pivotal role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. You will manage inquiries, resolve issues, and provide exceptional support that enhances customer satisfaction.The ideal candidate will possess strong communication skills, a commitment to customer service excellence, and the ability to work collaboratively within a team. Your contributions will be integral to fostering positive customer experiences and maintaining our reputation for outstanding service.

Securitas AB is hiring a Sales Support Specialist for the Warsaw office. This role is central to the sales team’s daily work, focusing on reliable support and strong customer connections. Role overview The Sales Support Specialist handles sales order processing and coordinates with other departments to keep sales activities on track. This position also contributes to maintaining positive customer relationships and assists with routine sales operations. What you will do Process sales orders with accuracy and efficiency Work with internal teams to support ongoing sales efforts Help build and maintain strong customer relationships Assist in keeping daily sales operations running smoothly Requirements Keen attention to detail Clear and effective communication Proactive attitude toward problem-solving Comfortable working in a busy office environment This position suits someone who enjoys supporting others and takes pride in dependable results. Join Securitas AB in Warsaw as a Sales Support Specialist and help keep our sales team moving forward.

Superhuman provides a vibrant hybrid work environment for this position. This adaptable model allows team members to enjoy focused work time while also engaging in face-to-face collaboration, nurturing trust, innovation, and a strong team culture. Applicants for this role must reside in Warsaw. About Superhuman Superhuman, which now encompasses Grammarly, is a cutting-edge AI productivity platform dedicated to unleashing the superhuman potential within individuals. Our suite of applications and agents integrates with over one million platforms and services, enhancing productivity wherever users work. Our offerings include Grammarly's writing enhancement tools, Coda's collaborative workspaces, Mail's inbox management, and Go, our proactive AI assistant that intuitively understands context to provide timely assistance. Founded in 2009, Superhuman is committed to helping over 40 million users, 50,000 organizations, and 3,000 educational institutions worldwide eliminate mundane tasks and concentrate on what truly matters. Discover more at superhuman.com and explore our core values here. The Opportunity To drive our ambitious objectives forward, we are in search of a Technical Support Specialist to become an integral part of our Support Engineering team within the Customer Care department. This role will be pivotal in revolutionizing the customer experience through innovative support strategies. In this capacity, you will significantly contribute to the enhancement of Superhuman's and Coda's product offerings while retaining and expanding our revenue-generating customer base by immersing in the technical landscape. As a Technical Support Specialist, your responsibilities will include: Providing timely, empathetic, and solution-oriented support, placing user needs at the forefront of every interaction. Assisting with inquiries regarding accounts, subscriptions, and products, ensuring accuracy, efficiency, and a seamless user experience. Troubleshooting technical challenges related to Superhuman's and Coda’s products, guiding users toward effective resolutions via email and live chat. Reproducing and escalating technical issues to engineers, contributing to the overall improvement of the user experience. Occasionally organizing calls with Enterprise clients to diagnose and resolve complex issues associated with SSO, SCIM, or the enterprise deployment of Superhuman's products or Coda Docs. Delivering a smooth, frustration-free support experience that enhances user satisfaction and loyalty. Collaborating with cross-functional teams to refine support processes, share insights, and drive product enhancements.

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our advanced analytics solutions. You will engage with customers to understand their needs, provide strategic guidance, and drive adoption of our products. Your expertise will help foster long-lasting relationships with clients, making sure they derive maximum value from our services.