Digital Customer Success Manager

Scandit creates technology that helps businesses deliver goods more efficiently, connect patients with the correct medication, and improve retail operations. By automating workflows and transforming data into actionable insights, Scandit supports organizations across a range of industries. The team in Warsaw continues to play a key role in the company’s ongo…

Join our dynamic team at Adyen as a Customer Success Manager. In this pivotal role, you will be the primary point of contact for our clients, ensuring they achieve maximum value from our platform. You will collaborate closely with various teams to provide solutions, drive customer engagement, and foster long-term relationships.Your responsibilities will include:Understanding client needs and providing tailored solutions.Conducting regular check-ins to assess client satisfaction.Analyzing data to identify trends and opportunities for improvement.Facilitating onboarding and training sessions for new clients.If you are passionate about customer relationships and possess strong communication skills, we want to hear from you!

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our advanced analytics solutions. You will engage with customers to understand their needs, provide strategic guidance, and drive adoption of our products. Your expertise will help foster long-lasting relationships with clients, making sure they derive maximum value from our services.

Who are we looking for? We are recruiting for one of two positions, depending on your experience:Project Manager: If you have at least 1-2 years of experience working with B2B clients (preferably in HR, SaaS, or agency sectors), can independently manage projects, and negotiate collaboration terms.Junior Project Manager: If you have initial experience in executing projects (business, student organizations, or volunteer work), and you are eager to learn and grow in the Customer Success area.You will primarily work with business clients (both Polish and international) to ensure the success of sports challenges, client satisfaction (CSAT), upselling (additional months or expanding the audience), and renewal (extending collaboration for another year). Your main responsibilities as a Project Manager (we will teach you everything!):Implementation of sports programs for business clients: maintaining ongoing contact with the company coordinator (usually from HR departments), acting as a consultant during the preparation of sports programs, supporting the promotion of activities, and building engagement among employees, summarizing results and collecting feedback on satisfaction with collaboration.Formal and financial aspects of client collaboration: signing contracts, presenting offers for extension/continuation of collaboration (upselling) with negotiation elements, financial settlements of the program.Maintaining good client relationships: feedback conversations, conducting workshops with corporate coordinators, inviting participation or co-hosting webinars, interactions on LinkedIn, conferences, or in-person meetings organized by Activy.Proactive participation in the development of the Customer Success team: participating in/leads meetings and workshops, sharing experiences, implementing recommendations and new technologies, initiating process optimizations and testing new solutions impacting customer satisfaction, users, and our team.Independent task and project management: managing Notion, prioritizing tasks, status updates on project execution, regular 1:1 meetings with the functional manager.Full understanding and current use of our product: a mobile application for sports challenges = you need to be somewhat active .Implementation of additional projects in areas such as marketing, sales, mobile application development, or process optimization: depending on your skills and development preferences. What awaits you at Activy:Hybrid work model: You decide when you work from the office (located on Marszałkowska in Warsaw).

We are seeking a dynamic and results-oriented Partner Success Manager to join our team at IFS in Warsaw. In this pivotal role, you will be responsible for fostering strong relationships with our partners and ensuring their success with our solutions. Your expertise will help drive partner engagement, leading to mutual growth and success.As a Partner Success Manager, you will:Develop and maintain strong relationships with partners.Provide strategic guidance and support to maximize partner performance.Collaborate with internal teams to enhance partner experience.Analyze partner performance metrics and develop action plans accordingly.Conduct training and workshops to empower partners with product knowledge.If you are passionate about partner success and thrive in a collaborative environment, we want to hear from you!

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their business goals through the effective use of our analytics and business intelligence solutions. You will be responsible for building strong relationships with clients, understanding their needs, and providing strategic guidance to maximize their success.

Grammarly embraces a versatile hybrid working model for this position. This adaptable structure offers team members a balance of focused work time and in-person collaboration, which nurtures trust, sparks innovation, and cultivates a robust team culture.About GrammarlyGrammarly is now part of Superhuman, an AI productivity platform dedicated to unleashing the superhuman potential in everyone. The Superhuman suite of applications and agents integrates AI across over 1 million applications and websites, featuring tools like Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that comprehends context and provides automatic support. Founded in 2009, Superhuman empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and learn about our values here.The OpportunityAs a crucial member of the Grammarly for Education team, you will serve as an Enterprise Customer Success Manager, playing a key role in propelling our initiatives to drive product adoption, derive value, and ultimately guide our customers towards expansion. Reporting to the Enterprise Customer Success Manager, you will be essential in bolstering a customer success framework that seeks to maximize Grammarly's value for our education clients.In this role, you will:Manage the complete post-sales customer lifecycle for assigned enterprise accounts, ensuring smooth onboarding, activation, and sustained success.Develop and execute renewal strategies from start to finish, including pricing proposals and negotiations, to enhance retention and promote account growth.Collaborate cross-functionally with Sales and Key Accounts teams to identify and capitalize on expansion and cross-sell opportunities.Create impactful enablement experiences by thoroughly understanding customer objectives, training users on Superhuman's products and functionalities, and aligning product capabilities with organizational goals.Conduct strategic account reviews, offering tailored insights and performance metrics to reinforce value, deepen engagement, and coordinate success plans.Utilize customer engagement data and trends to pinpoint risks, uncover opportunities, and take proactive, data-driven actions that surpass performance targets.

Join MicroStrategy as a Customer Success Manager where you will play a key role in ensuring our clients achieve their desired outcomes using our powerful analytics platform. As a vital part of our team, you will leverage your expertise in customer engagement and your fluency in Italian to build strong relationships with clients, helping them realize the full potential of our solutions.

At Superhuman, we embrace a vibrant hybrid work model that empowers our team members to enjoy the best of both worlds: ample focus time along with in-person collaboration that nurtures trust, sparks innovation, and cultivates a strong team culture.About SuperhumanSuperhuman, the AI productivity platform that includes Grammarly, is on a mission to unleash the superhuman potential in every individual. Our suite of applications and agents seamlessly integrates with over 1 million applications and websites, providing tools like Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, our proactive AI assistant that understands context and offers help automatically. Established in 2009, Superhuman empowers more than 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and explore our company values here.The OpportunityJoining the Grammarly for Education team as an Enterprise Customer Success Manager, you will play a crucial role in driving the adoption of our platform, ensuring our customers achieve maximum value, and facilitating their expansion with our services. Reporting to the Enterprise Customer Success Manager, you will be integral to the success engine focused on maximizing Grammarly's value for our educational clients.In this pivotal role, you will:Manage the complete post-sales customer journey for your assigned enterprise accounts, ensuring smooth onboarding, activation, and sustainable success.Develop and implement renewal strategies from start to finish, including pricing proposals and negotiations, to enhance retention and drive account growth.Collaborate with Sales and Key Accounts teams to pinpoint and capitalize on expansion and cross-selling opportunities.Facilitate impactful enablement experiences by thoroughly understanding customer objectives, training users on Superhuman’s products and features, and aligning product capabilities with organizational goals.Conduct strategic account reviews, offering tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans.Utilize customer engagement data and trends to identify risks, reveal opportunities, and take proactive measures to ensure customer satisfaction.

Join MicroStrategy as a Senior Customer Success Manager, where you will play a pivotal role in ensuring our customers achieve their desired outcomes through our innovative analytics platform. In this position, you will leverage your expertise in customer relationship management and your fluency in German to foster strong client partnerships and drive adoption of our solutions.

As the leading global provider of data resilience, Veeam empowers businesses to take command of their data, ensuring access anytime and anywhere. With a comprehensive suite of solutions encompassing data backup, recovery, portability, security, and intelligence, Veeam protects over 550,000 customers worldwide, making sure their operations run smoothly. Join us in our mission to innovate, grow, and create significant impacts for some of the biggest brands in the world. Together, we can shape the future of data resilience.About the RoleWe are looking for a collaborative, articulate, and highly organized individual with a robust technical understanding of Veeam products. Your motivation will stem from a commitment to maximizing customer success and outcomes. As a Customer Success Engineer, you will serve as the primary technical advocate, driving long-term results across the Veeam Data Platform. You'll be responsible for onboarding, adoption, and optimization, proactively identifying churn risks, migrations, and upsell opportunities while leveraging your expertise in disaster recovery and resilience.

At Veeam, the leading global provider of data resilience solutions, we believe that businesses should have complete control over their data, anytime and anywhere. We empower organizations through our comprehensive services in data backup, recovery, portability, security, and intelligence. Headquartered in Seattle, Veeam safeguards over 550,000 customers worldwide, ensuring they can maintain business continuity. Join us in our mission to innovate, learn, and create a significant impact for some of the largest brands globally. The future of data resilience is here—take bold steps forward with us.About the RoleWe are seeking a highly collaborative and articulate Security Success Engineer who is exceptionally organized and possesses a strong technical understanding of Veeam products. The right candidate is driven by the desire to maximize customer success and outcomes. This role requires a blend of soft and technical skills. You will collaborate with Customer Success Engineers (CSEs) and Account Executives (AEs) to achieve customer success across security-related products and use cases within the Veeam Data Platform (VDP). You’ll conduct readiness assessments, data modeling, and risk discussions with CISO/CIO stakeholders, while also monitoring telemetry and maturity in alignment with the Veeam Data Resilience Maturity Model (DRMM) to enhance security posture and identify growth opportunities.

Join Smart Factor by Cyclomedia as a Customer Success Specialist and play a pivotal role in enhancing the value of our GIS and smart city solutions for public sector clients. Your expertise will help clients fully integrate and utilize our technologies, ensuring they derive maximum benefit from our offerings.Your Key Responsibilities:Engage proactively with existing clients post-contract to maximize adoption of GIS solutions, street-level data, and infrastructure management systems.Guide clients through the practical and operational utilization of systems to ensure they are effectively integrated into daily operations.Analyze client usage of systems and identify untapped functional potential, data, and modules.Proactively recommend and sell additional solutions, modules, data, and services based on actual client needs and workflows.Independently manage sales activities related to existing clients while collaborating with Account Managers on larger proposals.Prepare and present proposals for extending collaboration, new phases of implementations, and novel system applications.Build long-term relationships with clients as a trusted advisor, leveraging your GIS knowledge, system expertise, and understanding of client processes.Conduct workshops, presentations, and training sessions (both online and in-person) demonstrating how Smart Factor by Cyclomedia solutions support specific operational and decision-making processes.Monitor solution adoption levels, identify risks of underutilization, and implement corrective actions.Collaborate with the Service Desk, technical teams, and GIS professionals to resolve issues that affect client adoption and satisfaction.Report on system usage, sales activities, and client development potential within the CRM system.Work closely with the sales team, technical teams, operational teams, and international teams within the Cyclomedia group.What We Offer:Stable employment (UoP or B2B).Opportunities for professional growth and development.Dynamic and supportive work environment.

At Veeam, the leading global authority in data resilience, we believe that businesses should have complete control over their data, anytime and anywhere. Our innovative solutions encompass data backup, recovery, portability, security, and intelligence. Headquartered in Seattle, Veeam safeguards the operations of over 550,000 customers globally, who rely on us to maintain their business continuity. Join us in our mission to evolve, learn, and create a significant impact for some of the world’s largest brands. The future of data resilience is bright—embrace it fearlessly with us.About the RoleWe are seeking a collaborative and articulate Customer Success Specialist who is exceptionally organized and possesses a strong technical understanding of Veeam's product offerings. The successful candidate will be driven by a desire to maximize customer success and outcomes. In this role, you will operate within a pooled Success model to deliver comprehensive support for customers lacking a dedicated Customer Success Engineer (CSE). You will actively engage with customer health metrics to promote adoption, deliver results, and foster growth across Veeam Data Cloud (VDC) and its associated products, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.

Unlock your potential by becoming part of a leading performance-oriented advertising firm! We are currently seeking a pragmatic, results-focused Growth Manager to join our Warsaw team. At Taboola, we value individuals who are not afraid to challenge conventional strategies to achieve better outcomes for our clients. You will play a vital role in developing relationships across entire teams within agencies or brands, ensuring our partnerships are both stable and thriving. Key Qualities for Success: Experience: A minimum of 5 years in a client-facing position within digital advertising or online media. Local Expertise: Native or fluent Polish speaker with professional proficiency in English. Technical Proficiency: Adept at launching, managing, and optimizing campaigns effectively. Relationship Building: Skilled at navigating complex organizations to establish trust beyond initial contacts. Your Impact: As an Advertising Growth Manager, you will add value by: Onboarding & Management: Initiating new client relationships and maintaining regular contact with our key enterprise partners. Performance Optimization: Analyzing campaign data to identify areas for improvement or scaling successful initiatives. Expectation Management: Providing clear and honest insights to clients regarding platform performance, setting attainable goals, and enhancing overall value for both the client and Taboola. Internal Collaboration: Partnering with Sales to facilitate new business transitions and providing constructive feedback to our Product and Support teams for tool enhancements. Why Choose Taboola? When you ask Taboolars what they appreciate most about working here, they'll share how they've been empowered to reach their full potential while collaborating with intelligent and talented colleagues. They often highlight that: Adam Singolda, Taboola Founder and CEO, says, “You can replicate many things from other businesses, but a company's culture is irreplaceable.” Well-being: Enjoy an international, social, and supportive office culture, complete with generous benefits...

Join Hostinger as a Digital Reach Campaign Manager specializing in YouTube Ads. In this role, you'll develop and execute innovative digital marketing strategies aimed at enhancing our brand visibility and driving customer engagement across Europe. You will work collaboratively with cross-functional teams to optimize our ad campaigns, analyze performance metrics, and implement data-driven decisions to increase ROI.

Role overview Superhuman Platform Inc. is looking for a Customer Support Manager to join the Warsaw hub. This position oversees a team dedicated to providing reliable service and support for clients. The manager shapes methods to improve customer satisfaction, addresses challenging client concerns, and keeps the support process running smoothly. What you will do Lead and mentor the customer support team Create and refine strategies to increase customer satisfaction Handle escalated or complex client issues directly Maintain a seamless support experience for clients Location This role is based at the Warsaw hub.

About Zowie:At Zowie, we are redefining the interactions between businesses and their customers. Our vision is to create a future where AI Agents manage all customer interactions, providing instantaneous, tailored, and exceptional experiences.AI Agents are set to be the next significant technological transformation, and Zowie is at the forefront of this movement. Prestigious brands such as Costco, DocMorris, Monos, Decathlon, and InPost rely on our AI Agents to lead their customer care initiatives, managing millions of conversations each month.About the Role:With a strong foothold in mid-market and enterprise sectors, we are seeking Technical Account Managers to join our dynamic team and become specialists in the adoption of our GenAI products. This role is perfect for technology enthusiasts who enjoy translating innovations into meaningful business outcomes.As a Technical Account Manager at Zowie, you will act as a builder-coach, fully responsible for the adoption success of our innovative GenAI platform. You will be the primary expert guiding customers from initial setup to achieving transformative results—designing integrations, establishing best practices, and empowering customers to confidently self-serve.Interested in the technology you'll be working with? Explore the tutorials here.Excited? Let's connect!Your Responsibilities:Become proficient in building and customizing AI Agents to foster transformative customer experiences.Connect business requirements with technology by analyzing customer operations, identifying enhancements, and converting them into technical solutions.Manage advanced configurations, integrations with customer systems (e.g., e-commerce platforms, CRMs, APIs), and bespoke implementations.Serve as the ultimate advisor and representative, cultivating strong relationships with key stakeholders to maximize platform adoption and business impact.Collaborate with Account Directors to strategize and oversee the success of a portfolio of customers throughout their post-sale journey.

About ZURUZURU is committed to redefining industries through groundbreaking innovation and automation. Our diverse pillars include ZURU Toys, which reimagine play; ZURU Tech, which is shaping the future of construction; and ZURU Edge, which is leading the charge in next-gen FMCG brands.Founded in 2003 by the EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has rapidly expanded to over 5,000 team members across 30+ global locations.As one of the largest toy manufacturers worldwide, we proudly offer renowned brands such as Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our FMCG portfolio includes MONDAY Haircare, Millie Moon, RASCALS, BONKERS Pet Treats, DAISE Beauty, GUMI YUM Surprise, and many more!Position OverviewIn your role as the Customer Service Representative (CSR) Manager at ZURU, you will spearhead the customer service team, ensuring it operates in harmony with the company's mission and delivers exceptional customer interactions. You will design and implement strategies to enhance team efficiency, streamline operations, and boost customer satisfaction. Furthermore, you will serve as a pivotal link between various departments, promoting collaboration and continuous improvement.Position ImpactAt ZURU, the CSR Manager holds a vital leadership role in fostering ongoing customer success, deeply embedded in our core values of teamwork, continuous improvement, and proactive excellence. This position exceeds mere customer satisfaction by cultivating a high-performing team that builds strategic partnerships, upholds ethical standards, and addresses customer concerns with transparency.In the immediate term, the CSR Manager will build trust and deliver outstanding value, reinforcing our dedication to customer excellence. Looking ahead, this role will champion ongoing process enhancements, improve customer experiences across all touchpoints, and lead an exemplary onboarding program for new team members, embodying ZURU's commitment to innovation and relentless pursuit of improvement. The CSR Manager will exemplify our values by nurturing a team that consistently surpasses customer expectations.

About WPP MediaWPP Media is a global media organization that is part of the WPP group, which encompasses brands such as Choreograph, EssenceMediacom, Mindshare, and Wavemaker. In a world where media is omnipresent, we combine the best platforms, people, and partners to create unlimited growth opportunities. By joining us, you will benefit from programs designed to prepare you for future careers and work alongside specialists whose competencies are certified by DIMAQ. At WPP Media, we don’t just use technology – we create it. With our proprietary tools like the WPP Open platform (an AI platform for marketing), you will work on international projects and support clients worldwide. At WPP Media, you can leverage the global resources and connections of the entire WPP network, expand your professional network, and learn from the best in marketing and advertising. As a recognized Top Employer Poland & Europe 2021–2025, we foster a work environment based on trust and high HR standards. For the second consecutive time (2024 and 2025), Media & Marketing Magazine honored us with the title of Media Group of the Year. Your RoleAs a DIGITAL PLANNER, you will apply your digital expertise in tactical planning, collaborating with the Agency Planning team to transform our clients' business goals into effective media objectives. The Agency Planning team builds trust-based relationships while proposing our innovative solutions. Daily Responsibilities:In this role, you will be responsible for a variety of tasks, including but not limited to: