IT Support Engineer at evooq | Warsaw

Join our team as an IT Support Engineer at evooq, where you will play a crucial role in delivering high-quality technical support to our clients. You will be responsible for troubleshooting and resolving IT issues, ensuring the seamless operation of our technology systems. This is an exciting opportunity to work in a dynamic environment that fosters professional growth and innovation.

Join our dynamic team at evooq as a Senior Software Engineer! In this role, you will leverage your extensive experience in software development to design, implement, and maintain high-quality software solutions that meet our client’s needs. You will collaborate closely with cross-functional teams, contributing to all stages of the development lifecycle. If you are passionate about technology and eager to make a significant impact, we want to hear from you!

D-ploy is a premier IT and Engineering Solutions provider operating across the EMEA region, including countries such as Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering innovative IT services and solutions to industry-leading clients, with a focus on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an IT Onsite Support Technician to provide essential support to end-users in a professional and regulated environment located in Warsaw.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for end-user IT issues.Troubleshoot incidents and service requests through the ticketing system (ServiceNow).Provide prompt and professional user support both desk-side and remotely.Accurately document all activities and resolutions in the ticketing system.Assist with IT onboarding for new employees, including equipment setup and user guidance.Maintain and contribute to the knowledge base documentation.Support continuous service improvement initiatives.

Join EcoVadis as a seasoned Application Support Manager to spearhead and expand our L2/L3 Support Engineering functions across four tribes. In this role, you will oversee a diverse team of approximately 12 Support Engineers situated in Poland, Malaysia, Mauritius, and Mexico, utilizing a follow-the-sun model to provide continuous support (24/5) at the tribe level.Your primary responsibility will be to manage the comprehensive support operating model, ensuring seamless coordination between Customer Care (L1), Support Engineering (L2/L3), and Engineering Squads (L4). Your mission is to cultivate a high-performance, metrics-oriented support organization that collaborates effectively with tribes and squads, breaking down silos and ensuring complete accountability for platform reliability and customer satisfaction.You will report directly to the VP of Engineering.Key Responsibilities:1) Lead and develop a high-performing distributed team:Oversee and mentor a team of ~12 L2/L3 Support Engineers, focusing on hiring, onboarding, coaching, performance management, and operational excellence.Establish and maintain regular operational cadences, including daily triage, weekly KPI assessments, monthly operational reviews with tribe leadership, and quarterly improvement planning.2) Own the support operating model, processes, and governance:Manage the L1-L4 support structure: triage/routing, escalation procedures, SLAs/OLAs, severity levels, and communication protocols.Drive cross-functional initiatives aimed at improving processes, tools, knowledge sharing, and automation, ensuring consistent execution across tribes.3) Drive metrics, transparency, and continuous improvement:Develop and implement an operational KPI system, along with dashboards and review processes; ensure visibility into service health, risks, and trends, including metrics such as time to first response, resolution time, SLA/OLA compliance, backlog management, escalation rates, and more.4) Enhance observability, monitoring, runbooks, and operational readiness:Improve alerting and monitoring quality and coverage, along with runbooks/playbooks in collaboration with Engineering/Platform teams.Strengthen diagnostic processes and knowledge management to minimize repetitive issues and expedite L4 resolutions.5) Foster stakeholder management and alignment across tribes/squads:Collaborate with Tribe leadership, Engineering Managers, Tech Leads, and Customer-facing teams to align priorities and implement improvements.Ensure that Support Engineering and Squads function in synchronized harmony, promoting shared accountability and reducing friction between L2/L3 and L4.

Superhuman provides a vibrant hybrid work environment for this position. This adaptable model allows team members to enjoy focused work time while also engaging in face-to-face collaboration, nurturing trust, innovation, and a strong team culture. Applicants for this role must reside in Warsaw. About Superhuman Superhuman, which now encompasses Grammarly, is a cutting-edge AI productivity platform dedicated to unleashing the superhuman potential within individuals. Our suite of applications and agents integrates with over one million platforms and services, enhancing productivity wherever users work. Our offerings include Grammarly's writing enhancement tools, Coda's collaborative workspaces, Mail's inbox management, and Go, our proactive AI assistant that intuitively understands context to provide timely assistance. Founded in 2009, Superhuman is committed to helping over 40 million users, 50,000 organizations, and 3,000 educational institutions worldwide eliminate mundane tasks and concentrate on what truly matters. Discover more at superhuman.com and explore our core values here. The Opportunity To drive our ambitious objectives forward, we are in search of a Technical Support Specialist to become an integral part of our Support Engineering team within the Customer Care department. This role will be pivotal in revolutionizing the customer experience through innovative support strategies. In this capacity, you will significantly contribute to the enhancement of Superhuman's and Coda's product offerings while retaining and expanding our revenue-generating customer base by immersing in the technical landscape. As a Technical Support Specialist, your responsibilities will include: Providing timely, empathetic, and solution-oriented support, placing user needs at the forefront of every interaction. Assisting with inquiries regarding accounts, subscriptions, and products, ensuring accuracy, efficiency, and a seamless user experience. Troubleshooting technical challenges related to Superhuman's and Coda’s products, guiding users toward effective resolutions via email and live chat. Reproducing and escalating technical issues to engineers, contributing to the overall improvement of the user experience. Occasionally organizing calls with Enterprise clients to diagnose and resolve complex issues associated with SSO, SCIM, or the enterprise deployment of Superhuman's products or Coda Docs. Delivering a smooth, frustration-free support experience that enhances user satisfaction and loyalty. Collaborating with cross-functional teams to refine support processes, share insights, and drive product enhancements.

Join our dynamic global technical support team as a Networking and IoT Engineer at Teltonika in Warsaw, Poland. Our team collaborates with remote offices worldwide, ensuring exceptional support for our valued clients.At Teltonika's Networking Solutions Business Unit, we specialize in developing and manufacturing cutting-edge industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our devices play a crucial role in advancing Industry 4.0, Smart City initiatives, and Green Energy solutions.This position is an excellent opportunity for ambitious engineers eager to enhance their skills while contributing to the technical support of innovative networking technologies.Key Responsibilities:Provide expert guidance to customers on utilizing our products effectively, addressing challenges related to Teltonika Networks products through communication with clients and support teams via a ticketing system and online meetings.Independently troubleshoot and resolve technical issues stemming from customer configurations, firmware/software, and other sources.Create and maintain comprehensive documentation for both internal and external use (e.g., Teltonika Wiki).Serve as a vital link between R&D, other departments, and customers, facilitating resolution of complex technical challenges.Utilize hands-on experience with Linux-based operating systems, industrial protocols, various networking services, and third-party peripherals.Qualifications:Strong communication skills, both verbal and written, with professional etiquette.An eagerness to assist others and a customer-oriented mindset.Previous experience in 2nd or 3rd line technical support is a plus.Solid understanding of computer networking principles.Proficient in English (advanced level); knowledge of additional languages is an advantage.Higher or equivalent technical/engineering education.Ability to thrive in a fast-paced environment.Skilled in creating technical documentation.CCNA certification or similar qualifications are advantageous.What We Offer:Attractive benefits package, including unlimited commissions based on performance.Private medical care (Medicover Premium) and a Multisport card.Comprehensive internal training to ensure your successful onboarding, including familiarization with Teltonika’s systems, sales processes, and product knowledge.Unique opportunities for professional growth within a challenging and rapidly growing environment.An additional day off to celebrate your birthday.Engaging team-building activities.

Location: Warsaw, Poland — Hybrid (4 days on-site / 1 day remote)Contract: B2B · 25–40 k PLN net / month + RSUsFresha: Innovating the Beauty & Wellness SectorBecome a part of Fresha, the premier marketplace platform revolutionizing the beauty and wellness industry on a global scale. With a network of over 120,000 businesses and 450,000 stylists who trust our platform, we've facilitated more than 1 billion appointments worldwide. Fresha provides an integrated platform for bookings, point-of-sale, marketing, and more, connecting consumers with local services.Your Role as a Backend EngineerAt Fresha, we harness the power of AI not merely as a coding assistant, but as a catalyst for feature delivery. We equip every engineer with cutting-edge tools (Claude, GitHub Copilot, Cursor) to eliminate technical burdens—allowing you to dedicate your efforts to delivering high-impact product features. We seek engineers who can adeptly utilize these tools to propel our 6-week development cycles, accelerating the transition from concept to code, while ensuring the technical integrity and security of the final user experience.Are you poised to make a tangible impact in a dynamic, self-directed environment? We invite you to join our exceptional cross-functional product team in Warsaw as a Backend Engineer.Key Responsibilities:* Collaborate intimately with Product, Design, Frontend, Infrastructure, and Mobile engineers to transition features from discovery to deployment and beyond.* Take ownership of features from concept to observability: encompassing technical design, implementation, testing, and deployment.* Design, develop, and sustain efficient, scalable, and robust Ruby/Elixir code.* Work within a polyglot technology stack (Ruby, Elixir, GraphQL, TypeScript, gRPC) and modern messaging systems (Kafka).* Operate within a Kubernetes-driven framework as we progress towards a microservices architecture.* Apply Domain-Driven Design principles to build high-quality, impactful products from inception to delivery.

Join our dynamic team as an IT Support Engineer at inetum2, where you will play a crucial role in ensuring the smooth operation of our IT infrastructure. You will be responsible for providing technical support, troubleshooting issues, and assisting with the implementation of new technologies. Your expertise will help us maintain high service standards and enhance user satisfaction.

Bosch Group offers a paid internship in IT Support (Helpdesk) at its Warsaw office. This position suits those looking to gain hands-on experience in a professional IT environment. What you will do Help troubleshoot technical problems as they arise Provide support to users who have IT-related questions or issues Take part in efforts to improve IT services and processes Location Warszawa (Warsaw)

Join our dynamic team as an IT Support Engineer in Warsaw! You will play a crucial role in providing technical support and ensuring the smooth operation of IT services within the organization. This position offers an excellent opportunity for growth and professional development in the thriving tech industry.

Engage in operational and maintenance tasks, particularly within our Windows Server Guard system, addressing incidents, implementing changes, and handling non-standard tasks in our ITSM platform.Document the solutions you develop to build a knowledge base.Utilize your problem-solving skills to tackle technical challenges effectively.Conduct performance analysis to optimize system efficiency.

Join Our Team as a Product Engineer!Product Engineer (Warsaw – Hybrid)Velocity is revolutionizing the financial landscape with a groundbreaking approach: Stablecoins. Our mission is to provide an intelligent, rapid, and unified method for transferring funds. As payment and banking infrastructures lag behind the demands of today's global economy, we are at the forefront of change with our Stablecoin Payment Account, merging the agility of digital assets with the rigor of traditional finance.Based in London, Warsaw, and New York, our experienced team collaborates in a hybrid work model. We value the balance of flexibility and in-person teamwork. This position is based in our Warsaw office and operates under a B2B contract arrangement.Your Role and ResponsibilitiesAs a Product Engineer at Velocity, you will leverage AI to develop comprehensive products that seamlessly integrate with financial systems. You will collaborate closely with product managers and stakeholders, taking ownership of entire product flows from concept to production and beyond.Essential QualificationsStrong product ownership: You are adept at understanding product goals, engaging with product managers and stakeholders, and managing features from ideation through to deployment and monitoring. You excel at problem-solving.Hands-on AI-driven development: You utilize AI tools daily to enhance design, coding, debugging, and shipping processes. AI is integral to our product development methodology.Rapid execution: You will deliver your first significant pull request on your very first day. Your drive and ambition focus on delivering tangible value rather than getting mired in discussions.Collaborative spirit: As part of a small, flat team of product engineers, you work autonomously, support your teammates, and thrive in an ego-free collaborative atmosphere. You take accountability for your design choices.Robust backend engineering experience (3+ years): You are proficient in building and maintaining production systems using frameworks such as Node.js, Django, FastAPI, or Ruby on Rails. Familiarity with frontend frameworks like React is a plus, along with expertise in leveraging GitHub for team collaboration.API and system design proficiency: You possess the skills to create clean, scalable RESTful APIs and backend architectures that are both maintainable and efficient.

Join Altersolutions as a Kafka Engineer and be part of an innovative team that is driving the future of technology. In this role, you will work on designing, implementing, and maintaining scalable and distributed systems using Apache Kafka. Your expertise will contribute to enhancing data integration processes and improving system reliability.

About HG PolskaHG Polska Sp. z o.o. operates as the Polish subsidiary of HG International B.V., a recognized global leader in specialized, high-quality cleaning, maintenance, and protective products for home and garden applications.Our innovative HG products are accessible in over 40 countries and are prominently featured in major retail chains, drugstores, and DIY markets across Poland. To further our expansion in the Polish market, we are enhancing our local sales and marketing team.Your Role at HGAs a Sales Support & Marketing Specialist, you will play a pivotal role in empowering our Polish sales team with robust commercial materials and practical sales support alongside executing local marketing initiatives. This position is perfectly suited for individuals who relish blending hands-on sales assistance with actionable marketing strategies in a dynamic international setting.What You’ll DoCreate and modify POS materials, sales presentations, and commercial tools.Provide direct support to the Polish field sales team.Coordinate local trade marketing activities and campaigns.Assist with e-commerce content and local digital requirements.Translate and adapt HQ marketing materials for the Polish market.Offer basic order-processing support during team absences (training will be provided).What HG OffersIf you are excited about this opportunity, here’s what you can anticipate from us:Salary commensurate with education and experience.An annual bonus of 7.5% of your gross salary.20-26 vacation days, depending on full-time employment status.A motivating work environment within a friendly and supportive team.

Join Swarmer as a Level 3 IT Support Engineer, where you will play a pivotal role in ensuring our technology systems run smoothly. Your expertise will help us provide exceptional support to our clients, troubleshoot complex issues, and implement innovative solutions. If you’re passionate about technology and eager to work in a dynamic environment, we want to hear from you!

Clifford Chance seeks a Practice Support Coordinator to join the German Desk at its Warsaw Hub. This role centers on supporting legal teams by managing administrative responsibilities and ensuring smooth communication with clients and stakeholders. Main responsibilities Manage daily administrative tasks for the German Desk Coordinate communication among legal teams, clients, and stakeholders Help improve the efficiency and performance of the practice Work environment Collaboration is at the core of this position. The Practice Support Coordinator will work closely with colleagues in a team-oriented setting that values ongoing improvement and effective cooperation.

The primary responsibility involves the operation of an Enterprise-scale setup, focusing on managing landing zones.Candidates will join a dedicated team responsible for overseeing daily operations within an MS Enterprise Scale environment, requiring substantial experience in cloud infrastructure management and optimization.While primarily assigned to one customer, involvement in projects for additional clients will be anticipated over time.Daily tasks will emphasize operations and maintenance, including system performance monitoring and troubleshooting cloud services to ensure optimal availability.Engagement with customer support through ticket management and incident resolution is essential.The role will involve automating and optimizing cloud operations, utilizing tools such as Azure DevOps to provide efficient and scalable services.Frequent collaboration with customer teams in Warsaw is part of the role, necessitating strong communication skills.Documentation of the cloud environment, processes, and procedures is expected to be maintained diligently.Implementation of CI/CD pipelines and automation frameworks for deployment, monitoring, and lifecycle management of cloud services will be required.The ability to collaborate across functions with operations, security, compliance, and application teams is crucial for delivering reliable and compliant managed services.All infrastructure will be developed or transitioned to Infrastructure as Code, with a focus on automation.

Join our innovative team at altersolutions as a Kubernetes Engineer, where you will leverage your expertise in container orchestration to enhance our cloud infrastructure. You will be responsible for designing, implementing, and managing Kubernetes clusters, ensuring high availability, performance, and security of our applications. Collaborate with cross-functional teams to drive continuous improvement in our DevOps practices.

SoftwareMind is looking for a Data Engineer based in Warsaw. This role centers on designing, building, and maintaining data pipelines that help drive informed decisions throughout the company. Key responsibilities Create and manage data pipelines that integrate information from multiple sources Monitor and support data quality and reliability at every stage Collaborate with team members to deliver solutions aligned with business needs Requirements Strong grasp of data engineering principles Comfort working closely with others in a collaborative setting Interest in building systems that support data-driven decisions

About the Role inetum2 is looking for a Data Engineer I in Warsaw to help turn data into practical insights. This role supports the data engineering team in designing, building, and maintaining scalable data pipelines that align with business needs. What You Will Do Collaborate with team members to design and develop data pipelines Maintain and improve existing data infrastructure Contribute to projects that help the business make informed decisions Location This position is based in Warsaw.