Level 3 IT Support Engineer

Join Swarmer as a Level 3 IT Support Engineer, where you will play a pivotal role in ensuring our technology systems run smoothly. Your expertise will help us provide exceptional support to our clients, troubleshoot complex issues, and implement innovative solutions. If you’re passionate about technology and eager to work in a dynamic environment, we want to hear from you!

Role overview This Level 3 Application Support Engineer position at SoftwareMind centers on supporting complex software applications for clients in the telecommunications industry. Based in Warsaw, the role addresses advanced technical issues and helps maintain strong performance and reliability standards across client systems. What you will do Investigate and resolve challenging application problems reported by telecommunications clients Collaborate with development teams to identify root causes and implement effective solutions Support ongoing service delivery by ensuring applications operate smoothly and efficiently Impact This role plays a key part in delivering dependable software solutions for telecommunications clients, directly supporting the quality and reliability of their services.

Join our dynamic team as a Level 1 Technical Support Engineer at Capital Group, where you'll play a pivotal role in ensuring customer satisfaction through excellent support services. As a key point of contact for our clients, you will troubleshoot technical issues, guide users through problem-solving steps, and escalate complex issues to senior support staff.This position offers a fantastic opportunity for individuals looking to begin their career in tech support, with comprehensive training and support to develop your skills further.

Join our dynamic team as an IT Support Engineer at inetum2, where you will play a crucial role in ensuring the smooth operation of our IT infrastructure. You will be responsible for providing technical support, troubleshooting issues, and assisting with the implementation of new technologies. Your expertise will help us maintain high service standards and enhance user satisfaction.

Join our dynamic team as an IT Support Engineer in Warsaw! You will play a crucial role in providing technical support and ensuring the smooth operation of IT services within the organization. This position offers an excellent opportunity for growth and professional development in the thriving tech industry.

D-ploy is a premier IT and Engineering Solutions provider operating across the EMEA region, including countries such as Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering innovative IT services and solutions to industry-leading clients, with a focus on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an IT Onsite Support Technician to provide essential support to end-users in a professional and regulated environment located in Warsaw.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for end-user IT issues.Troubleshoot incidents and service requests through the ticketing system (ServiceNow).Provide prompt and professional user support both desk-side and remotely.Accurately document all activities and resolutions in the ticketing system.Assist with IT onboarding for new employees, including equipment setup and user guidance.Maintain and contribute to the knowledge base documentation.Support continuous service improvement initiatives.

At Superhuman, we embrace a dynamic hybrid working model, allowing team members to enjoy both focused work time and collaborative in-person interactions. This approach promotes trust, innovation, and a robust team culture.We are seeking candidates who are based in Warsaw to join our team.About SuperhumanSuperhuman, now part of Grammarly, is an AI-driven productivity platform dedicated to unlocking the superhuman potential in everyone. Our suite of applications and agents integrates AI into daily workflows, connecting with over 1 million tools and websites. Our offerings include Grammarly's writing assistance, collaborative workspaces from Coda, Mail's inbox management, and Go, a proactive AI assistant that intuitively understands context to provide automatic support. Established in 2009, Superhuman empowers over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and concentrate on what truly matters. Discover more at superhuman.com and learn about our values.The OpportunityTo reach our ambitious goals, we are looking for a Technical Support Specialist to join our Support Engineering team within the Customer Care department. This role is pivotal in transforming customer experiences through innovative care.In this position, you will play a crucial role in enhancing Superhuman's and Coda's product offerings, contributing to customer retention and revenue growth by navigating the technical landscape.As a Technical Support Specialist, your responsibilities will include:Delivering timely, empathetic, and solution-oriented support, prioritizing user needs in every interaction.Addressing account, subscription, and product inquiries with precision, efficiency, and ensuring a seamless user experience.Troubleshooting technical issues related to Superhuman's and Coda's products, guiding users to effective resolutions through email and live chat.Reproducing and escalating technical issues to engineers, thereby enhancing the overall user experience.Occasionally conducting calls with Enterprise customers to diagnose and resolve complex issues related to SSO, SCIM, or enterprise deployments.Ensuring a smooth, frustration-free support experience for users.

ABOUT BOXBox (NYSE:BOX) stands at the forefront of Intelligent Content Management, empowering organizations to enhance collaboration, oversee the entire content lifecycle, safeguard critical assets, and revolutionize business processes with cutting-edge enterprise AI technology. Since our inception in 2005, we've simplified workflows for numerous prominent global companies, including JLL, Morgan Stanley, and Nationwide. Our headquarters is situated in Redwood City, CA, with additional offices spanning the United States, Europe, and Asia.By joining Box, you will play a pivotal role in advancing our platform. Content is at the heart of every organization—encompassing contracts, invoices, employee records, financial documents, product specifications, marketing materials, and more. Our mission is to infuse intelligence into content management, empowering our clientele to reshape workflows across their enterprises. With the synergy of AI and enterprise content, we offer unprecedented opportunities to redefine global collaboration, and at Box, you will be at the leading edge of this transformation. WHY WE NEED YOUBox's IT End User Services team is dedicated to delivering exceptional technical support to our global workforce. We provide essential services, including desktop and audio-visual support, onboarding for new hires, advanced application configuration, and event support. Our vision is to cultivate end-user solutions and experiences that unlock the full potential of every employee. We value passion for outstanding service, commitment to personal growth, and fostering a positive team environment.As a Senior IT Support Engineer, you will collaborate with a worldwide team of elite IT professionals. Your responsibilities will include managing and resolving a diverse range of mobile, desktop, audio/video, network, and telecommunications challenges, ensuring that our employees maintain peak productivity. You must be adaptable to the rapid pace of our growing business while being methodical in addressing complex issues and processes. In this role, you will also coach and mentor peers, spearhead cross-functional projects, and influence end-user technology strategies that will resonate with Box employees globally.

Join Veeva Systems, a pioneering force in industry cloud solutions, dedicated to accelerating the delivery of therapies to patients in the life sciences sector. As one of the fastest-growing SaaS companies, we achieved over $2B in revenue last fiscal year and are poised for even more growth.Our core values define us: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the needs of customers, employees, society, and investors.As a Work Anywhere company, we offer the flexibility to work from home or in the office, ensuring you can thrive in your preferred environment.Be a part of our mission to transform the life sciences industry and create a positive impact for our customers, employees, and communities.The RoleWe are looking for a skilled Product Support Engineer to join our expanding Product Support team. As part of a recognized market leader in SaaS for Life Sciences, you'll support both customers and internal teams such as Consulting and Sales Engineering.The Product Support team is rapidly growing in Poland and Hungary. As a valued team member, you'll collaborate closely with Development and QA teams to diagnose, troubleshoot, and resolve intricate issues. Your ability to learn quickly, persist, and think creatively will be essential.This is a full-time position with optional on-call responsibilities for weekend coverage. Candidates must be based in Poland and eligible for employment, as Veeva is unable to sponsor work visas. You will be applying for a Contract of Employment with Veeva Systems Poland sp. z o.o.

Join our dynamic team as a Cloud Support Engineer at MicroStrategy in Warsaw. In this pivotal role, you will provide comprehensive support and solutions for cloud-based applications, ensuring our clients achieve optimal performance and satisfaction. You will collaborate closely with various teams, troubleshoot complex issues, and contribute to the continuous improvement of our cloud services.

Deliver robust 2nd-level technical support during off-hours and weekends.Ensure adherence to agreed service levels as outlined in the Service Level Agreement (SLA).Oversee infrastructure monitoring and facilitate integration with external systems.Manage incident reporting and escalation processes effectively.Foster and maintain positive relationships with clients and team members.

Join our team as an IT Support Engineer at evooq, where you will play a crucial role in delivering high-quality technical support to our clients. You will be responsible for troubleshooting and resolving IT issues, ensuring the seamless operation of our technology systems. This is an exciting opportunity to work in a dynamic environment that fosters professional growth and innovation.

Role Overview Nord Security is looking for a Low-Level Engineer to join the NordVPN team in Warsaw. This role focuses on developing and improving VPN technology that protects users' privacy and security around the globe. What You Will Do Collaborate with a skilled team to design, build, and refine VPN solutions Work on projects that strengthen digital security for millions of users Contribute to features and enhancements that improve online privacy Location This position is based in Warsaw.

Role overview NordVPN is looking for a Low-Level Engineer in Warsaw to help build and maintain core technologies. This role focuses on improving software solutions and supporting the security and performance of NordVPN products. What you will do Work closely with other engineers to develop and maintain foundational software components Contribute to the security and efficiency of NordVPN’s products Help enhance existing solutions and support ongoing product improvements

Join Our Team at NordLayer!At NordLayer, we are on a mission to deliver scalable cybersecurity solutions tailored for modern businesses.Our innovative platform empowers teams to operate efficiently without the burden of security concerns. Trusted by over 11,000 global companies, NordLayer seamlessly integrates with any technology stack to safeguard users across borders.Your Role: As a DevOps Engineer, you will play a crucial role in enhancing and automating our infrastructure and CI/CD processes. Collaborating with Senior Engineers and cross-functional teams, you will implement best practices in DevOps, support robust and scalable cloud solutions, and ensure smooth software delivery. This is a fantastic opportunity for professional growth in a dynamic environment while contributing to our infrastructure automation initiatives.Key Responsibilities:Implement and maintain Infrastructure as Code (IaC) using Terraform.Develop, manage, and optimize Terraform modules.Oversee and enhance AWS Cloud infrastructure, ensuring performance, scalability, and availability.Assist in establishing and maintaining monitoring and logging systems (e.g., ELK, Grafana, Thruk).Provide technical support for infrastructure, CI/CD pipelines, and deployment processes.Troubleshoot and resolve infrastructure-related issues to ensure seamless operations.Document and uphold DevOps workflows, processes, and system configurations.

Join Box Inc. as a Mid-Level Java Engineer and take part in building innovative solutions that streamline processes and enhance user experiences. You will collaborate with a team of talented developers, contributing to the design, development, and maintenance of high-quality software applications.We value creativity, teamwork, and a passion for technology. If you are eager to tackle challenging problems and develop your skills in a supportive environment, we would love to hear from you!

Join EcoVadis as a seasoned Application Support Manager to spearhead and expand our L2/L3 Support Engineering functions across four tribes. In this role, you will oversee a diverse team of approximately 12 Support Engineers situated in Poland, Malaysia, Mauritius, and Mexico, utilizing a follow-the-sun model to provide continuous support (24/5) at the tribe level.Your primary responsibility will be to manage the comprehensive support operating model, ensuring seamless coordination between Customer Care (L1), Support Engineering (L2/L3), and Engineering Squads (L4). Your mission is to cultivate a high-performance, metrics-oriented support organization that collaborates effectively with tribes and squads, breaking down silos and ensuring complete accountability for platform reliability and customer satisfaction.You will report directly to the VP of Engineering.Key Responsibilities:1) Lead and develop a high-performing distributed team:Oversee and mentor a team of ~12 L2/L3 Support Engineers, focusing on hiring, onboarding, coaching, performance management, and operational excellence.Establish and maintain regular operational cadences, including daily triage, weekly KPI assessments, monthly operational reviews with tribe leadership, and quarterly improvement planning.2) Own the support operating model, processes, and governance:Manage the L1-L4 support structure: triage/routing, escalation procedures, SLAs/OLAs, severity levels, and communication protocols.Drive cross-functional initiatives aimed at improving processes, tools, knowledge sharing, and automation, ensuring consistent execution across tribes.3) Drive metrics, transparency, and continuous improvement:Develop and implement an operational KPI system, along with dashboards and review processes; ensure visibility into service health, risks, and trends, including metrics such as time to first response, resolution time, SLA/OLA compliance, backlog management, escalation rates, and more.4) Enhance observability, monitoring, runbooks, and operational readiness:Improve alerting and monitoring quality and coverage, along with runbooks/playbooks in collaboration with Engineering/Platform teams.Strengthen diagnostic processes and knowledge management to minimize repetitive issues and expedite L4 resolutions.5) Foster stakeholder management and alignment across tribes/squads:Collaborate with Tribe leadership, Engineering Managers, Tech Leads, and Customer-facing teams to align priorities and implement improvements.Ensure that Support Engineering and Squads function in synchronized harmony, promoting shared accountability and reducing friction between L2/L3 and L4.

CoreWeave is The Essential Cloud for AI™. Designed by innovators for innovators, CoreWeave provides a robust platform rich in technology, tools, and expert teams that empower trailblazers to build and expand AI solutions with assurance. Our services are trusted by top AI laboratories, startups, and global corporations alike, merging outstanding infrastructure performance with profound technical knowledge to foster innovations and transform computing into actionable capabilities. Established in 2017, CoreWeave became a publicly traded entity (Nasdaq: CRWV) in March 2025. Discover more at www.coreweave.com. We take pride in being a Living Wage accredited Employer. What You’ll Do:The Customer Experience (CX) Organization at CoreWeave is committed to guaranteeing that every client handling AI workloads at scale enjoys a seamless, dependable, and high-performance experience. This team supports the infrastructure that fuels the AI revolution, collaborating across data centers, hardware systems, and customer workloads to uphold the integrity of our cloud platform. The CX organization works closely with internal and customer engineering teams, providing valuable field insights and the opportunity to contribute to the CoreWeave product roadmap and development.About the Role:As a Manager of Bare Metal Support Engineering, you will play a pivotal role in ensuring our dedicated infrastructure remains stable, reliable, and high-performing. You will oversee daily support operations, triage incidents, manage escalations, and guarantee that hardware is monitored, maintained, and effectively delivered to our clients. You will lead a team of seasoned Systems Operations Engineers while also building a new team centered on our Bare Metal support model. This role requires a balance of tactical execution and operational enhancement, collaborating cross-functionally with engineering, product, and infrastructure teams to scale processes in line with our growth.In this role, you will:Lead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments.Build, develop, and lead a dedicated Infrastructure Support team focused on supporting key infrastructure, managing escalations, and ensuring smooth hardware operations.Oversee the...

CoreWeave is The Essential Cloud for AI™. Designed for visionaries by visionaries, CoreWeave provides a cutting-edge platform equipped with technology, tools, and teams that empower innovators to confidently build and scale AI solutions. Our infrastructure is trusted by top AI labs, startups, and major global enterprises, merging exceptional infrastructure performance with profound technical expertise to accelerate breakthroughs and transform compute into capability. Founded in 2017, we proudly became a publicly traded entity (Nasdaq: CRWV) in March 2025. Discover more at www.coreweave.com.We take pride in being a Living Wage accredited Employer.Please note that this is a 24/7/365 team. Your shift (8 hours) will be between 7AM - 7PM local time.What You’ll Do:The Customer Experience (CX) Organization at CoreWeave is committed to ensuring that every client leveraging AI workloads at scale enjoys a seamless, reliable, and high-performance experience. This team supports the infrastructure that drives the AI revolution—engaging with data centers, hardware systems, and customer workloads to uphold the integrity of our cloud platform. The CX organization collaborates closely with both internal and customer engineering teams, providing valuable insights from the field and the opportunity to contribute to the CoreWeave product roadmap and development.About the Role:As a Senior Cloud Support Engineer at CoreWeave, you will find yourself at the forefront of a technological revolution, empowering our customers to unlock the full potential of our advanced Kubernetes-powered HPC cloud infrastructure. You will engage hands-on, working alongside engineers and researchers to tackle issues affecting high-profile, mission-critical applications and pioneering AI training workloads. Your contributions will play a crucial role in ensuring outstanding performance, reliability, and success for our clients, placing you at the core of transformative technologies that are reshaping industries worldwide.In this role, you will:Guide and mentor team members in enhancing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave.Provide...

Join NordVPN, a leading cybersecurity company, as a Low-Level Server-Side Engineer. In this dynamic role, you will contribute to enhancing our server infrastructure and optimizing performance, ensuring our users enjoy a seamless and secure experience.