Customer Success Manager at nitra | Washington, DC

The Customer Success Manager at nitra works closely with clients in Washington, DC, focusing on relationship-building and ensuring clients benefit fully from nitra’s services. This position centers on supporting customers throughout their experience, helping them reach their goals, and representing their interests within the company. Key responsibilities Ser…

Nitra creates fintech and software tools designed for healthcare professionals. The company’s mission centers on helping doctors, nurses, practice managers, and private practice owners operate their businesses efficiently, freeing them to focus on patient care. At Nitra, urgency, ambition, and high standards guide daily work. The team values excellence, ownership, and clear thinking. Every voice matters, and achievements are shared company-wide. Trust and respect shape interactions across all levels. Supported by leading venture capital firms and an advisory board with former governors and industry leaders, Nitra’s growth reflects steady execution and focus. The founding team brings experience from scaling startups to public companies and includes talent from American Express, Citi, and PayPal. Role overview The Content Marketing Manager position is based in Washington, DC. This role follows a hybrid schedule: team members work onsite four days each week, with Wednesdays reserved for remote work. Growth and impact Nitra is preparing for significant expansion this year. The company seeks individuals who are ready to take on meaningful projects and contribute to building a business that shapes its category. Those who are motivated by impact and responsibility will find strong opportunities here.

About Us: At Nitra, we are committed to revolutionizing the healthcare system through cutting-edge technology. Our mission is to create an integrated ecosystem of fintech and software solutions that empower medical professionals to efficiently manage their practices, allowing them to focus on what truly matters.We operate with a sense of urgency and ambition, setting high standards because we recognize the vast opportunities ahead. We expect excellence, ownership, and intellectual rigor from every member of our team. Our pace is fast, our decisions bold, and we hold ourselves accountable for results. We believe that great companies are built on trust and respect, where every voice is valued, and every contribution counts. When we succeed, we celebrate as a team.We are in a phase of rapid growth, on a clear path to achieving unicorn status this year and beyond. Our success is a product of disciplined execution, relentless focus, and a team that refuses to settle for mediocrity. We are creating a category-defining company, and we are looking for individuals eager to engage in the most impactful work of their careers.If you seek comfort, this may not be the right place for you.If you desire impact, ownership, and the opportunity to contribute to a transformative fintech company, we welcome you.Founded by visionary entrepreneurs who have successfully scaled businesses and achieved over $1 billion in public offerings, Nitra is backed by a team of seasoned experts from renowned companies such as American Express, Citi, PayPal, and others. Our advisors include co-founders of Square and Xendit, as well as former government officials and senior staffers from the White House.We embrace a hybrid work model, with team members working in the office four days a week, and Wednesdays designated as a remote work day.

About Us: Nitra is dedicated to revolutionizing the healthcare sector through innovative technology solutions. Our mission is to create a streamlined ecosystem of fintech and software tools that empower healthcare professionals to efficiently manage their practices, allowing them to concentrate on what truly matters.At Nitra, we thrive on urgency, ambition, and a passion for excellence. We believe that the high standards we set are essential to harnessing the immense opportunities before us. We emphasize ownership and intellectual rigor, expecting all team members to be accountable for their contributions. We believe that a successful organization is built on trust and respect, where every voice is valued, and every contribution is essential. Together, we celebrate our successes.Currently, Nitra is on an exciting growth trajectory, aiming to achieve unicorn status this year and beyond. This growth is a testament to our disciplined execution, unwavering focus, and a team that strives for greatness. We are in the process of building a transformative company and seek individuals eager to engage in meaningful work.If you are seeking comfort, this may not be the right place for you. However, if you are driven by impact, ownership, and the opportunity to help shape a groundbreaking fintech enterprise, we welcome you.Nitra was founded by visionary entrepreneurs who have successfully scaled companies to thousands of clients and achieved over $1 billion in public offerings. Our team comprises ambitious professionals from renowned organizations such as American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, and Meta. We are supported by leading venture capital firms and an exceptional advisory group, including co-founders of Square and Xendit, and former executives from Intuit.Nitra embraces a hybrid work model, with team members working from the office four days each week, and Wednesdays designated as remote workdays.

About Us: At Nitra, we are dedicated to revolutionizing the healthcare landscape through innovative fintech and software solutions. Our mission is to empower healthcare professionals by streamlining practice management, enabling them to concentrate on what truly matters: patient care. We embody a culture of urgency, ambition, and high standards. Our team is driven by a shared commitment to excellence, ownership, and intellectual rigor. We prioritize rapid decision-making and accountability, fostering an environment where every team member's voice is valued. Together, we celebrate our successes as a united team. As a rapidly growing company on the cusp of unicorn status, our trajectory is a testament to our disciplined execution and relentless focus. We are on a mission to create a category-defining company, and we seek individuals eager to contribute their best work in a meaningful way. If you thrive on challenge and seek to make a significant impact in the fintech space, we welcome you to join us. Founded by successful entrepreneurs who have built unicorn companies, our team is comprised of seasoned professionals from industry leaders such as American Express, Citi, PayPal, and more. With backing from top-tier venture capitalists and a robust advisory board, we are well-positioned for success. Nitra supports a hybrid work model, allowing team members to collaborate in the office four days a week, while Wednesdays are dedicated to remote work.

Role overview nitra is hiring a Customer Success Lead in Washington, DC. This position focuses on building lasting relationships with clients and making sure customers see real value from nitra’s services. The Customer Success Lead helps clients navigate their journey and works to align nitra’s solutions with each customer’s goals. What you will do Build and maintain trusted relationships with clients Support customers throughout their experience, with an emphasis on satisfaction and product adoption Lead a team that delivers high-quality support Collect and manage customer feedback to guide improvements Collaborate with other teams to refine and enhance nitra’s offerings Requirements Background in customer success or a related field Track record of achieving positive results for customers Strong communication and relationship-building skills Experience leading and motivating a team Comfort working across departments

About UsAt Nitra, we are dedicated to revolutionizing the healthcare landscape through innovative financial technology solutions. Our mission is to empower healthcare professionals by providing them with the tools needed to efficiently manage their practices, allowing them to focus on what truly matters.We operate with a sense of urgency and a commitment to excellence. Our team is driven by high standards, and we expect ownership, intellectual rigor, and accountability from every member. Together, we make bold decisions and celebrate our collective successes, fostering an environment built on trust and respect.As we embark on a rapid growth trajectory towards unicorn status, we are seeking individuals ready to engage in meaningful work that shapes the future of fintech. If you thrive in a challenging environment and seek to make a significant impact, Nitra is the right place for you.Led by experienced founders who have successfully scaled businesses to substantial exits, our team comprises top talent from renowned companies such as American Express, PayPal, and Meta. We are supported by leading venture capitalists and a network of expert advisors.Nitra offers a hybrid work model, with team members working in the office four days a week, with Wednesdays designated as a remote workday.

About Us: At Nitra, we are on a mission to transform the healthcare landscape through innovative technology and efficient solutions. Our objective is to empower healthcare professionals by providing a comprehensive fintech and software ecosystem that allows them to focus on what truly matters—their patients.We operate with a sense of urgency, ambition, and a commitment to excellence. Every team member is expected to demonstrate ownership and intellectual rigor, as we navigate a fast-paced environment that requires bold decision-making and accountability for results. Trust and respect are at the core of our company culture; every voice is valued, and every contribution is significant. Our victories are collective, and we celebrate them together.As we rapidly scale towards unicorn status this year, our growth is a testament to disciplined execution and a relentless focus on our goals. We are dedicated to building a category-defining enterprise, seeking individuals eager to engage in the most impactful work of their careers.If you are looking for comfort, this may not be the right place for you.However, if you are driven by impact, ownership, and the opportunity to contribute to a transformative fintech company, welcome aboard. Nitra is founded by unicorn entrepreneurs with a proven track record of scaling businesses to thousands of customers and executing $1B+ public exits. Our dynamic team comprises professionals from leading organizations like American Express, Citi, PayPal, and more. Backed by prominent VCs such as Andreessen Horowitz and NEA, we are also supported by an elite advisory group including co-founders of Square and Xendit, Intuit executives, and former government officials.Nitra embraces a hybrid work policy, with team members spending four days in the office and Wednesdays designated for remote work.

About Us: At Nitra, we are on a mission to revolutionize the healthcare landscape by developing cutting-edge technology that enhances operational efficiency. Our vision is to create a comprehensive ecosystem of financial technology and software solutions tailored for healthcare professionals, enabling them to focus on what truly matters — patient care.We operate with a sense of urgency, drive, and ambition. Our standards are high because we recognize the vast potential ahead of us. We expect each team member to exhibit excellence, accountability, and critical thinking. Our pace is fast, our decisions are bold, and we are dedicated to delivering results. Trust and respect are fundamental to our culture; we value every voice and every contribution. Together, we celebrate our victories.We are in a rapid growth phase, positioning ourselves toward unicorn status this year and beyond. Our success is a product of disciplined execution, unwavering focus, and a team that refuses to compromise. We aim to establish a leading company in our industry, and we seek individuals eager to engage in meaningful work that will define their careers.If you are looking for a comfortable routine, this may not be the right fit.If you crave impact, ownership, and the opportunity to contribute to a transformative fintech company, we welcome you.Nitra is founded by seasoned entrepreneurs who have successfully scaled companies to thousands of clients and achieved over $1 billion in public offerings. Our team includes talented professionals from leading firms such as American Express, Citi, PayPal, and more. We are backed by prestigious venture capitalists like Andreessen Horowitz and NEA, along with a network of expert advisors.Nitra promotes a hybrid work environment, with team members working in the office four days a week and allowing for remote work on Wednesdays.

Alloy.ai partners with consumer goods companies to tackle complex supply and demand challenges. The team addresses shifting customer behaviors, intricate supply chains, legacy data standards, and manual processes. As a well-funded startup, Alloy.ai continues to expand globally, bringing together professionals from successful startups, major tech firms, and Fortune 100 companies. The company values ownership, high standards, meaningful work, open communication, and mutual support. Alloy.ai is committed to building an inclusive and diverse workplace, welcoming applicants from all backgrounds. Role overview The Senior Customer Success Manager joins the Client Solutions team to support Alloy.ai’s Mid-Market and Enterprise customers. These clients are central to the business and require efficient processes as well as strong, value-focused relationships. The role blends autonomy with collaboration, involving deep engagement with key accounts and management of a customer portfolio. This position also contributes to shaping the broader Customer Success strategy. What you will do Engage directly with key accounts to understand and address customer needs Set clear objectives and follow through to deliver measurable results Manage a portfolio of Mid-Market and Enterprise clients Apply demand-side analytics to help clients achieve outcomes with their retail partners Support clients in using key supply chain metrics to drive profitability and enable faster, data-informed decisions Location This role is based in Washington, DC.

Join Our Team!As a Senior Customer Success Manager at Shield AI, you will play a pivotal role in ensuring that our Hivemind Enterprise customers achieve their desired outcomes using our advanced software solutions. This dynamic position requires a professional with approximately 8+ years of experience to engage proactively with clients from onboarding to offboarding, oversee account health, offer program management support, and help drive renewals. This is a high-impact role, involving regular interactions with C-suite stakeholders, providing you the opportunity to make a significant impact on customer success.

Armis, the leader in cyber exposure management and security, safeguards the entire attack surface and actively manages an organization’s cyber risk exposure in real time. In a fast-changing, perimeter-less world, Armis ensures that organizations can continuously see, protect, and manage all critical assets—from the ground to the cloud. We provide security solutions for Fortune 100, 200, and 500 companies, as well as national governments and local entities, ensuring that critical infrastructure, economies, and societies remain safe and secure 24/7.Armis operates as a privately held company headquartered in California.We seek a Technical Customer Success Manager (T.CSM) to join our expanding Customer Success Team, which plays a crucial role in assisting our valued customers in achieving their strategic goals and maximizing their investment in the Armis Platform. This role involves aligning new use cases with CISO objectives and identifying growth opportunities by informing clients about our latest innovations, capabilities, and products, and how they align with their business goals. Furthermore, the T.CSM will guide customers in the successful adoption and operationalization of the Armis platform to ensure maximum value realization across all organizational levels, requiring hands-on technical delivery of the platform and configuration. The T.CSM acts as the business liaison between the customer and all cross-functional teams at Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement, and others.At Armis, we value collaboration and believe that success in one area can be replicated across many. Our team is dedicated to exceeding expectations to deliver exceptional results, and we’re looking for enthusiastic individuals who are passionate about driving customer success.

Nitra develops technology for healthcare professionals, blending fintech and software to help medical practices operate more smoothly. The mission centers on freeing up clinicians’ time for patient care by streamlining day-to-day operations. The company values ambition, accountability, and urgency. Team members are encouraged to take ownership, and contributions are recognized across the organization. Trust and respect shape how colleagues work together, and achievements are celebrated collectively. Nitra is in a period of rapid growth, with a focus on strategic execution and a drive to shape a new category in fintech. The culture favors those who embrace challenge and responsibility, rather than those seeking routine or predictability. Individuals eager to help build new solutions in the fintech space will find opportunities to influence outcomes. Leadership and Investors The founding team includes entrepreneurs with experience scaling successful ventures. Team members have backgrounds at companies like American Express, Citi, and PayPal. Nitra is backed by Andreessen Horowitz and advised by leaders who co-founded Square and Xendit.

About Nitra Nitra builds fintech and software solutions for the healthcare industry. Our focus: help healthcare professionals manage their practices more efficiently so they can prioritize patient care. The team operates with urgency and high standards, aiming for excellence and accountability. We value trust and respect, and every team member’s input matters. Success is shared across the group. Our growth is driven by disciplined execution and a refusal to settle. As we scale quickly, we look for people ready to do the most meaningful work of their careers. Comfort isn’t guaranteed here, impact and ownership are. Nitra’s founders have built and exited businesses with thousands of customers and over $1B in public exits. Team members have joined us from organizations like American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. We are backed by Andreessen Horowitz, NEA, and advised by leaders from Square, Xendit, Intuit, and others. Our hybrid work model includes four days in the Washington, DC office, with Wednesdays remote. Role Overview: Channel Partnerships Manager The Channel Partnerships Manager will build Nitra’s referral partner network from the ground up. This role centers on identifying, prospecting, and developing relationships with organizations in private practice, aesthetics, and medspa sectors. The goal: create a reliable pipeline of high-quality customers through these partnerships. This position suits someone energized by cold outreach, relationship building, and closing deals.

About Goodshuffle ProAt Goodshuffle Pro, we are dedicated to enhancing the joy of event planning. Our innovative and user-friendly platform equips event professionals with the tools they need to optimize operations and expand their businesses effectively. We pride ourselves on providing exceptional value to our clients through cutting-edge technology and unparalleled customer support.About the RoleAs a Customer Success Manager (CSM) at Goodshuffle Pro, you will be a vital partner for a diverse portfolio of clients. Your primary goal will be to ensure these customers achieve success, maximize their use of our platform, and realize tangible improvements in their daily operations. You will advocate for your clients while promoting retention, adoption, and growth.This position is perfect for someone with several years of experience in Customer Success Management or account management who seeks to enhance their expertise, take charge of customer relationships, and evolve within a fast-growing organization.ResponsibilitiesOversee a portfolio of small to mid-sized accounts, providing continuous support, guidance, and value throughout the customer journey.Facilitate training and educational sessions to ensure customers have a seamless and successful onboarding experience.Regularly assess customer health and usage, proactively reaching out to maintain engagement and drive success.Inform customers about new features, best practices, and efficient workflows.Act as the primary point of contact for inquiries, feedback, and troubleshooting assistance.Keep detailed and current records of account notes, usage metrics, and communications within internal systems.Contribute to team processes and knowledge sharing as we scale.

Join Our Team as a Sales Development RepresentativeAt Nitra, we are committed to revolutionizing the healthcare landscape through innovative technology solutions. Our mission is to enhance the operational efficiency of healthcare providers, allowing them to focus on delivering exceptional patient care.We operate with a sense of urgency and a drive for excellence. Our expectations are high because we recognize the vast potential in transforming healthcare. Every team member is expected to take ownership, demonstrate intellectual curiosity, and deliver results. Trust and respect are the foundation of our culture; we value every voice and contribution, and we celebrate our collective achievements.As we rapidly scale towards becoming a unicorn, our growth is the product of disciplined execution and a relentless pursuit of excellence. We are not just building a company; we are defining a category and seeking individuals eager to make a significant impact in their careers.If you are ready to embrace challenges and contribute to building a leading fintech company, we welcome you to apply.Our hybrid work model allows team members to work in the office four days a week, with Wednesdays designated for remote work.

Armis, the leading provider of cyber exposure management and security solutions, is dedicated to safeguarding the entire attack surface and managing organizations’ cyber risk exposure in real time. In a rapidly evolving, perimeter-less environment, Armis empowers organizations to continuously see, protect, and manage all critical assets—from the ground to the cloud. We proudly secure Fortune 100, 200, and 500 companies, alongside national governments and local entities, ensuring the safety and security of critical infrastructure, economies, and societies around the clock.Headquartered in California, Armis is a privately held company known for its innovation and dedication to customer success.Position Overview: Technical Customer Success Manager (T.CSM)We are in search of a dynamic Technical Customer Success Manager (T.CSM) to join our expanding Customer Success Team. This pivotal role is instrumental in assisting our valued customers to realize their strategic goals and derive maximum value from their investment in the Armis Platform. The T.CSM will align new use cases with CISO objectives and uncover growth opportunities by informing customers of our latest innovations, capabilities, and product offerings, ensuring alignment with their business goals. Furthermore, the T.CSM will guide customers through the successful adoption and integration of the Armis platform, necessitating hands-on technical delivery and configuration expertise. Acting as a business liaison, the T.CSM will facilitate collaboration among cross-functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, and Training and Enablement.We foster a collaborative environment and believe that success in one area can be replicated across others. Our team is committed to exceeding expectations and delivering outstanding results, seeking individuals who are passionate about achieving customer success.

Nitra develops technology that helps healthcare professionals run their practices more efficiently, allowing them to focus on patient care. The company’s AI-driven tools aim to simplify operations throughout the healthcare system. Backed by leading investors and guided by experienced founders, Nitra is growing quickly and building for long-term impact. The team brings experience from companies like Microsoft, Meta, Plaid, PayPal, and BCG. A sense of urgency and ambition shapes the culture. Role overview The Senior Machine Learning Engineer will design and build Nitra’s data and AI platform. This work supports both healthcare and fintech solutions, touching internal workflows and customer-facing products. This role blends applied AI with platform engineering. Projects include architecting and deploying systems that improve internal operations (such as go-to-market planning and product intelligence) and developing features for products like revenue cycle management, care coordination, and voice AI. Location This position is based in Washington, District of Columbia, USA.

Are you passionate about helping clients achieve their financial goals? Join Brighton Jones as an Advisor in Washington, DC. In this role, you will leverage your expertise to provide personalized financial advice, ensuring that our clients receive the highest level of service and guidance in their wealth management journey.

Essential Functions:Collaborate closely with the customer (Product Owner and other stakeholders) to gather, refine, and validate requirements throughout the project lifecycle.Act as a liaison between developers and customers to ensure clear communication of requirements.Translate business requirements into actionable tasks for developers and testers.Address inquiries regarding confirmed requirements and assist in resolution of new questions or issues.Work alongside the Scrum Master and customer to prioritize and manage requirements effectively.Utilize JIRA software to track issues and maintain detailed records of interactions, including the preparation of Release Notes for deployments.Coordinate with the IT Project Manager to inform about any changes in requirements that could affect project scope, schedule, or budget.Ensure developers have the necessary information for coding project functionality, organizing customer meetings as required.Collaborate with Testers to define clear testing plans and provide ad-hoc testing support when needed.Lead discussions with potential clients to gather high-level requirements and contribute to cost estimation processes for new projects.Perform additional related tasks as assigned.