Customer Success Manager - Federal

🌐 About 1KosmosAt 1Kosmos, we empower individuals and organizations with secure, user-controlled digital identities. Our cutting-edge platform leverages passwordless authentication and robust identity verification to mitigate fraud, enhance security, and streamline identity management across various sectors. We proudly serve a diverse clientele, including k…

About GreyNoise Intelligence GreyNoise Intelligence helps organizations understand Internet scanning and exploitation risks. The platform provides real-time, verifiable intelligence about actors scanning the Internet, allowing businesses to defend their networked assets. Thousands of specialized sensors worldwide collect data, which advanced data science and AI techniques turn into actionable insights. The GreyNoise Global Observation Grid offers large-scale threat data analysis, supporting clients with timely protection against perimeter threats. All US-based positions are fully remote within the United States, with the option to work from the DC area headquarters. US work authorization is required. Role Overview The Customer Success Manager - Federal is part of the Customer Experience (CX) team. This role focuses on delivering a strong client experience by serving as the main point of contact for federal, public sector, and global government clients. The position centers on customer retention and ensuring clients succeed with GreyNoise services. The Customer Success Manager reports to the Senior Director of Customer Experience. What You Will Do Engage regularly with GreyNoise customers in Federal, Public Sector, and Global Government segments, including: Building and maintaining relationships with Primary Contacts (PCs) in the assigned client portfolio Collaborating with PCs to define success criteria and monitor performance outcomes Conducting routine check-in calls to assess client satisfaction, review product usage, discuss additional use cases, and share updates on the GreyNoise roadmap Responding to customer inquiries by email or directing them to the appropriate team for resolution Maintaining consistent communication with portfolio customers to ensure a smooth experience

Join Axon and Make a Difference.At Axon, our mission is to Protect Life. We tackle society’s most pressing safety and justice challenges through our innovative ecosystem of devices and cloud software. Just like our products, we believe collaboration leads to success; we engage with honesty and empathy, inviting diverse perspectives from our customers, communities, and each other.Working at Axon is dynamic, challenging, and impactful. Here, you will take charge and initiate meaningful change. You will continually develop while contributing to a mission that truly matters, at a company that values your contributions.

Armis, the leading provider of cyber exposure management and security solutions, is dedicated to safeguarding the entire attack surface and managing organizations’ cyber risk exposure in real time. In a rapidly evolving, perimeter-less environment, Armis empowers organizations to continuously see, protect, and manage all critical assets—from the ground to the cloud. We proudly secure Fortune 100, 200, and 500 companies, alongside national governments and local entities, ensuring the safety and security of critical infrastructure, economies, and societies around the clock.Headquartered in California, Armis is a privately held company known for its innovation and dedication to customer success.Position Overview: Technical Customer Success Manager (T.CSM)We are in search of a dynamic Technical Customer Success Manager (T.CSM) to join our expanding Customer Success Team. This pivotal role is instrumental in assisting our valued customers to realize their strategic goals and derive maximum value from their investment in the Armis Platform. The T.CSM will align new use cases with CISO objectives and uncover growth opportunities by informing customers of our latest innovations, capabilities, and product offerings, ensuring alignment with their business goals. Furthermore, the T.CSM will guide customers through the successful adoption and integration of the Armis platform, necessitating hands-on technical delivery and configuration expertise. Acting as a business liaison, the T.CSM will facilitate collaboration among cross-functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, and Training and Enablement.We foster a collaborative environment and believe that success in one area can be replicated across others. Our team is committed to exceeding expectations and delivering outstanding results, seeking individuals who are passionate about achieving customer success.

As a Senior Customer Success Manager at Zenoti, you will play a pivotal role in ensuring our clients achieve their desired outcomes with our innovative software solutions. Your expertise will help us build strong relationships with customers, guiding them through their journey and maximizing the value they derive from our product.You will lead a team of Customer Success professionals, driving initiatives that enhance customer satisfaction and retention. Your strategic mindset will be essential in identifying opportunities for upselling and cross-selling while providing actionable insights to our leadership team.

Senior Customer Success Manager Who We Are OpenEye is at the forefront of intelligent cloud video technology, empowering individuals and organizations to enhance their security and operational efficiency. Our innovative cloud-managed video solutions, combined with AI-driven analytics, provide actionable insights that enable businesses to thrive. As a subsidiary of Alarm.com, OpenEye's offerings are available worldwide through a trusted network of certified service providers. Discover more at www.openeye.net. We are on the lookout for a dedicated Senior Customer Success Manager to join our dynamic team. Do you have a passion for transforming enterprise customer experiences into measurable success? We seek a knowledgeable advisor who excels in creating customer value through strategic initiatives while contributing to team growth. If this resonates with you, we encourage you to apply! Job Summary As a Senior Customer Success Manager, you will play a pivotal role in nurturing our customer relationships. You will act as a trusted advisor to enterprise clients, ensuring a seamless journey from onboarding to becoming advocates for our solutions. In our B2B2B landscape, you'll adeptly manage relationships with end-users and essential channel partners. This crucial role is not just about overseeing accounts; it's about building processes, strategies, and a robust culture of Customer Success at OpenEye. Responsibilities Oversee the overall success of a dedicated portfolio, driving mutually beneficial outcomes throughout the post-sale customer lifecycle: Onboard, Adopt, Retain, Grow, Embed, Advocate. Create and implement data-driven account strategies that identify potential risks, align with customer goals, and maximize value and ROI. Consult and devise change management strategies to facilitate user adoption and integrate OpenEye solutions into core business functions. Conduct impactful Quarterly Business Reviews (QBRs) with key stakeholders, showcasing value, sharing insights, and aligning on strategic objectives. Collaborate with Account Executives, Partner Success Teams, and Channel Partners in a shared ownership model to influence positive outcomes. Lead the Voice of the Customer program for your portfolio, translating client feedback into actionable insights and fostering customer advocates for case studies, testimonials, and referrals.

About the Role Zenoti is hiring a Lead Customer Success Manager in Seattle, Washington. This position guides a team of customer success professionals and shapes strategies to improve customer satisfaction and retention. The Lead Customer Success Manager plays a key role in supporting clients as they work toward their business goals. What You Will Do Lead and mentor a team focused on customer success Develop and implement programs to boost customer satisfaction and retention Work closely with clients to understand their needs and help them achieve desired outcomes Collaborate with internal teams to continually improve Zenoti’s services Location This role is based in Seattle, Washington, United States.

MICON Group, Inc. stands as one of North America's largest and most versatile utility contractors, having devoted six decades to enhancing infrastructure and transportation construction. Our operational teams rely heavily on the expertise of our in-house specialists to drive forward vital infrastructure initiatives. At every juncture, we prioritize safety, social and environmental responsibility, and the health and wellbeing of our employees and the communities we serve. The safety of our workforce, partners, clients, the environment, and the local communities is our utmost core value. We are committed to making a positive impact in respectful and responsible ways, improving lives through our projects. Discover how a career as a Federal Project Manager - Federal Programs can transform your professional journey.MICON is on the lookout for a seasoned Federal Project Manager to join our expanding Federal Programs division. This pivotal role serves as the primary liaison between MICON and federal entities, including the U.S. Army Corps of Engineers (USACE) and the Naval Facilities Engineering Systems Command (NAVFAC), to ensure the seamless delivery of projects. The Federal Project Manager will oversee projects from inception to completion, facilitating communication, ensuring compliance with federal standards, and supporting construction teams throughout the project lifecycle.This position encompasses the management of federal projects across all MICON business sectors, which may include heavy civil, infrastructure, energy, utilities, and various other federal ventures. The ideal candidate will possess robust federal project management experience and demonstrate exceptional communication, coordination, and client relationship management skills. While deep technical knowledge is advantageous, it is not mandatory; success hinges on familiarity with federal protocols and the capacity to maintain alignment across diverse, multidisciplinary projects.

About Goodshuffle ProAt Goodshuffle Pro, we are dedicated to enhancing the joy of event planning. Our innovative and user-friendly platform equips event professionals with the tools they need to optimize operations and expand their businesses effectively. We pride ourselves on providing exceptional value to our clients through cutting-edge technology and unparalleled customer support.About the RoleAs a Customer Success Manager (CSM) at Goodshuffle Pro, you will be a vital partner for a diverse portfolio of clients. Your primary goal will be to ensure these customers achieve success, maximize their use of our platform, and realize tangible improvements in their daily operations. You will advocate for your clients while promoting retention, adoption, and growth.This position is perfect for someone with several years of experience in Customer Success Management or account management who seeks to enhance their expertise, take charge of customer relationships, and evolve within a fast-growing organization.ResponsibilitiesOversee a portfolio of small to mid-sized accounts, providing continuous support, guidance, and value throughout the customer journey.Facilitate training and educational sessions to ensure customers have a seamless and successful onboarding experience.Regularly assess customer health and usage, proactively reaching out to maintain engagement and drive success.Inform customers about new features, best practices, and efficient workflows.Act as the primary point of contact for inquiries, feedback, and troubleshooting assistance.Keep detailed and current records of account notes, usage metrics, and communications within internal systems.Contribute to team processes and knowledge sharing as we scale.

Role overview DigitalOcean is hiring a Manager, Customer Success Engineering in Seattle. This position leads a team focused on supporting customer success through technical expertise. The goal: improve customer satisfaction and ensure technical solutions match what customers need. What you will do Oversee engineering support for customer success initiatives Guide a team dedicated to helping customers get the most from DigitalOcean's cloud products Work closely with clients and internal teams to build strong, effective relationships Help align technical solutions with real customer requirements About DigitalOcean DigitalOcean's mission is to simplify cloud computing for developers. Customer Success Engineering plays a key role in making that happen.

Are you passionate about driving customer satisfaction and success? Join hiya as our Director of Customer Success, where you will lead a dynamic team dedicated to ensuring our clients achieve their goals. In this pivotal role, you will develop and implement strategies that enhance customer engagement, improve retention rates, and foster long-lasting relationships with our clients.You will collaborate closely with cross-functional teams, including sales and product development, to align our offerings with customer needs. Your expertise will not only guide our customer success initiatives but also shape the overall customer experience at hiya.

Prolific develops infrastructure for human data, supporting advancements in AI by connecting leading AI model creators with high-quality, diverse data. The Strategic Sales and Success team partners with these organizations, helping them achieve their project goals. Role overview The Strategic Customer Success Manager works closely with prominent AI research and business teams, guiding them to get the most from Prolific’s human data solutions. This role acts as a trusted advisor across the customer lifecycle: from onboarding and growth, through renewals, to advocacy. Collaboration is central, involving regular work with Services, Support, Sales, Solutions Engineering, Product, and Marketing teams to support customer needs and drive adoption. Location This is a hybrid position based in Seattle. Requirements Minimum 6 years of experience in a strategic or enterprise customer success role with direct customer interaction, ideally in settings where increased usage leads to greater value. Proven track record of improving customer satisfaction and outcomes through strategic planning and meaningful engagement.

Role overview nitra is hiring a Customer Success Lead in Washington, DC. This position focuses on building lasting relationships with clients and making sure customers see real value from nitra’s services. The Customer Success Lead helps clients navigate their journey and works to align nitra’s solutions with each customer’s goals. What you will do Build and maintain trusted relationships with clients Support customers throughout their experience, with an emphasis on satisfaction and product adoption Lead a team that delivers high-quality support Collect and manage customer feedback to guide improvements Collaborate with other teams to refine and enhance nitra’s offerings Requirements Background in customer success or a related field Track record of achieving positive results for customers Strong communication and relationship-building skills Experience leading and motivating a team Comfort working across departments

As a leading force in Continuous Threat Exposure Management (CTEM), HackerOne is redefining the security landscape. The HackerOne Platform combines cutting-edge AI solutions with the expertise of the world's largest community of security researchers, ensuring continuous discovery, validation, prioritization, and remediation of vulnerabilities across code, cloud, and AI systems. Our innovative offerings, including bug bounty programs, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, empower enterprises to significantly reduce their cyber risks.Renowned organizations such as Anthropic, Crypto.com, General Motors, Goldman Sachs, Lufthansa, Uber, the UK Ministry of Defence, and the U.S. Department of Defense rely on HackerOne to fortify their digital ecosystems. We have been recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for our leadership in AI Security Testing and have been honored as a Most Loved Workplace for Young Professionals in 2024.At this crucial juncture in the security industry, HackerOne is setting the standard where offensive security is essential for innovative companies striving to build trust and resilience in an increasingly complex digital landscape.HackerOne Values: We are committed to nurturing a diverse and inclusive culture. Our values center on being Customer Obsessed, Defaulting to Disclosure, and Winning Together, ensuring that we prioritize our customers' outcomes with transparency and integrity.

About UsWelcome to StripeAt Stripe, we are transforming the way businesses operate through our cutting-edge financial infrastructure platform. Serving millions of clients—from large multinational corporations to innovative startups—Stripe empowers companies to accept payments, enhance revenue, and unlock new growth opportunities. Our mission is to elevate the global economy of the internet, and we are looking for passionate individuals to join us on this exciting journey.Join Our TeamAs a Principal Customer Success Manager (CSM), you will play a pivotal role in guiding our enterprise clients through the post-sales journey, maximizing their investment in our services. Your expertise will foster user success, drive retention, and create mutually beneficial renewal outcomes, thus significantly impacting our company’s growth.Your RoleWe seek a dynamic and analytical professional to manage a portfolio of enterprise customers. As a CSM, you will facilitate proactive workshops, conduct business reviews, provide payment insights, and offer thought leadership to empower our clients in their growth endeavors.The ideal candidate is detail-oriented and enjoys engaging with clients to troubleshoot issues and deliver actionable insights. This role requires close collaboration with sales, technical account managers, and operational teams to engage clients in discussions regarding product features, payment solutions, and technical matters.Key ResponsibilitiesCollaborate closely with account executives and technical account managers to enhance post-sale engagements focusing on optimizing, retaining, and expanding our enterprise customer base.Oversee a portfolio of clients to ensure overall account health, including tracking performance metrics, product adoption, usage velocity, account renewals, growth, referrals, and customer satisfaction.Act as a trusted advisor for payments and product-related inquiries, delivering performance insights and industry knowledge to managed customers.Conduct business reviews to align on client priorities, evaluate payment performance metrics, share Stripe's product roadmap, and provide guidance on maximizing value from our services.Represent customer interests to internal teams, sharing feedback and insights with Product Management, Engineering, Support, Marketing, and Sales to enhance the Stripe user experience.Support account expansion initiatives by identifying opportunities to ensure customer success in alignment with an account team.

Why Join Our TeamAt Brex, we are revolutionizing how businesses manage their expenses by harnessing the power of AI. Our innovative platform integrates corporate cards, banking services, and global payments with seamless software for travel and expenses. Trusted by a diverse range of companies—from startups to industry leaders like DoorDash, Flexport, and Compass—Brex empowers organizations to take control of their spending, cut costs, and boost operational efficiency worldwide.Joining Brex means pushing your boundaries, challenging conventional thinking, and collaborating with some of the most talented professionals in the field. We are dedicated to fostering a diverse team and an inclusive culture, ensuring that your potential is only limited by your ambition. We provide the necessary tools, resources, and support to help you advance your career.Sales at BrexSales is the heartbeat of Brex. We are responsible for acquiring new clients, nurturing existing partnerships, and driving the company’s financial success. With limitless territories and uncapped earning potential, your aspirations define your success. We celebrate every victory together and recognize outstanding performance. If you're ready to market a groundbreaking product and take ownership of your role, we want you on our team.Your ResponsibilitiesAs the Enterprise Customer Success Manager, you will be the go-to financial technology advisor for Brex’s largest clients. You will collaborate with CFOs, Controllers, and finance operations teams to ensure they maximize the value of Brex’s offerings. By developing and implementing customized account strategies aligning with each customer’s business objectives, you will deliver impactful results across their financial ecosystem.Your role will encompass the entire success lifecycle—from onboarding to renewal—utilizing product usage data, stakeholder engagement, and cross-functional teamwork to enhance product adoption, minimize churn, and increase account value.Where You Will WorkThis position is based in our Seattle office. We embrace a hybrid work model that blends the dynamism of in-office interactions with the flexibility of remote work. Currently, we require at least two coordinated days in the office each week, specifically on Wednesdays and Thursdays. Additionally, we offer up to four weeks of fully remote work each year!

About UsHippocratic AI stands at the forefront of generative AI technology in the healthcare sector. We have engineered a unique platform capable of conducting safe, autonomous clinical dialogues with patients, supported by our proprietary LLMs that boast an impressive accuracy rate exceeding 99.9%.Why Join Our TeamRevolutionize healthcare with AI that prioritizes safety. We are developing the world's first healthcare-centric, safety-focused LLM — an innovative platform aimed at enhancing patient outcomes on a global scale.Collaborate with industry pioneers. Co-founded by CEO Munjal Shah and a distinguished team of medical professionals, hospital executives, AI innovators, and researchers from prestigious institutions, including Johns Hopkins and Stanford, we are shaping the future of healthcare.Supported by top-tier investors. With a recent Series C funding round of $126M, valuing our company at $3.5B, we have attracted investments from leading firms such as Avenir Growth and a16z.Build alongside healthcare and AI experts. Join a team dedicated to advancing care and technology that is both powerful and transformative.About the RoleWe are in search of a Vice President of Customer Success to spearhead our strategic partnerships with health systems and guide a talented team of Customer Success Executives. This role will require a blend of executive-level client management and hands-on leadership in solution implementation, workflow integration, and delivering measurable long-term results.As a player-coach, you will directly engage with enterprise clients while nurturing and developing a team that ensures scalable success across our clientele. You will also play a crucial role in crafting the playbooks, metrics, and processes necessary to expand our Customer Success efforts. This position is best suited for a leader with healthcare expertise who flourishes in startup environments and understands how to translate initial product-market fit into sustainable enterprise value.What You’ll DoLead, mentor, and cultivate a high-performing team of Customer Success Executives, promoting a culture of accountability and ongoing improvement.Engage with clients to ensure successful deployment of solutions and adoption of workflows.Monitor and measure the impact of our initiatives to drive continuous improvement.

The Customer Success Manager at nitra works closely with clients in Washington, DC, focusing on relationship-building and ensuring clients benefit fully from nitra’s services. This position centers on supporting customers throughout their experience, helping them reach their goals, and representing their interests within the company. Key responsibilities Serve as the primary contact for customers, guiding them through their journey with nitra Regularly connect with clients to understand their needs and support their business objectives Represent client interests internally, ensuring their perspectives are heard Share client feedback and insights to help improve nitra’s offerings and enhance the client experience Location This role is based in Washington, District of Columbia, USA.

Position Overview latitudeinc is on the lookout for a dynamic Federal Business Development Manager to enhance our growing team. This newly established, sales-centric role is pivotal in uncovering and advancing new federal business prospects. The perfect candidate will possess a robust background in federal IT sales and business development, particularly with experience in cybersecurity or related technology solutions. This individual will be instrumental in broadening our reach into additional federal agencies beyond our current presence. Key Responsibilities Discover, develop, and secure new business opportunities within the federal IT sector. Establish and nurture strong relationships with key stakeholders, buyers, and influencers across federal agencies. Lead early engagement initiatives, including obtaining pre-RFP meetings and shaping acquisition strategies. Assist in and influence contract pursuits, encompassing prime awards, task orders, and access to contract vehicles. Work collaboratively with internal teams to ensure alignment of sales strategies with our technical capabilities and offerings. Required Qualifications A minimum of 8 years of progressive experience in federal business development, capture management, or federal IT sales within a government contracting environment. Established and current relationships with federal IT decision-makers and influencers. Proven success in: Leading pre-RFP engagements with program and acquisition stakeholders. Shaping acquisition strategies and influencing contract pathways. Contributing to or spearheading successful federal contract wins (such as prime awards, significant task orders, or contract vehicle on-ramps). Comprehensive knowledge of federal acquisition processes and vehicles. Exceptional communication and relationship-building skills, capable of engaging stakeholders at all organizational levels.

Join Wisedocs as a Strategic Customer Success Manager!Wisedocs is an innovative, rapidly growing AI platform revolutionizing the claims process for insurance companies. With approximately $20 million raised in funding, our team of over 100 professionals serves more than 90 clients across North America and Australia, demonstrating remarkable year-over-year revenue growth.Founded by industry experts who have firsthand experience with the claims process, Wisedocs leverages deep domain knowledge and cutting-edge AI, trained on over 100 million documents, to transform intricate medical records into accessible, structured insights—supported by expert human oversight.If you're passionate about making a significant impact, join our mission-driven team as we develop intelligent products that simplify complexity and expedite decision-making.This position is remote, but requires biannual in-person meetings in Downtown Toronto.Role OverviewAs Wisedocs expands its partnerships with major insurance carriers, we are looking for a dedicated Strategic Customer Success Manager to play a pivotal role in this growth. You will be responsible for managing complex, high-volume claims environments, ensuring our largest customers receive the highest level of service and support. This includes fostering relationships with claims operations, medical management, and executive teams to ensure Wisedocs is an integral part of their core workflows.This senior strategic role requires a profound understanding of the insurance sector and claims operations, a strong executive presence, and the capability to guide multifaceted accounts through changes, risks, and renewals.Your Responsibilities:Strategic Partnerships & Customer Leadership: Act as the strategic owner for major insurance carrier accounts, facilitating executive alignment, long-term value realization, and account direction. Conduct strategic check-ins, business reviews, and planning discussions to align Wisedocs with customer operational objectives. Build trusted relationships with claims leaders, medical directors, operational managers, and executive stakeholders.Renewal Management: Oversee the renewal lifecycle for assigned accounts, including early risk identification, renewal forecasting, and strategic positioning. Proactively identify value gaps or potential risks well in advance of renewal timelines.