Senior Customer Success Manager at Shield AI | Washington, DC

Join Our Team!As a Senior Customer Success Manager at Shield AI, you will play a pivotal role in ensuring that our Hivemind Enterprise customers achieve their desired outcomes using our advanced software solutions. This dynamic position requires a professional with approximately 8+ years of experience to engage proactively with clients from onboarding to off…

Founded in 2015, Shield AI is a cutting-edge deep-tech organization dedicated to safeguarding both service members and civilians through innovative intelligent systems. Our product lineup includes the V-BAT and X-BAT aircraft, as well as the Hivemind Enterprise and Hivemind Vision product lines. With a global presence across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI's technology plays a crucial role in supporting operations worldwide. For more information, please visit www.shield.ai. Connect with us on LinkedIn, X, Instagram, and YouTube. We are on the lookout for a meticulous and driven Senior Contracts Manager to become a vital part of our legal division, focusing on defense contracting operations. In this pivotal role, you will oversee the preparation, negotiation, and administration of contracts to ensure adherence to federal regulations and internal policies. The ideal candidate will possess a robust understanding of Federal Acquisition Regulations (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), and other pertinent regulations.

Job Overview:Join our dynamic team at Shield AI as a Senior Engineer focusing on Systems Test, where your expertise in simulation-driven testing and software quality assurance will play a crucial role in advancing our groundbreaking Hivemind autonomy technology. You will be responsible for creating and implementing robust testing frameworks and methodologies, ensuring our systems deliver reliable performance across both simulated and real mission scenarios.As a rapidly growing company, we value adaptability, a growth mindset, and a passion for learning new technologies. Be a part of our mission-driven culture where your contributions will help shape the future of intelligent systems designed to protect service members and civilians alike.

Established in 2015, Shield AI is a forward-thinking, venture-backed technology firm dedicated to safeguarding service members and civilians through the use of innovative intelligent systems. Our product lineup features the V-BAT and X-BAT autonomous aircraft, along with the Hivemind Enterprise and Hivemind Vision product lines. With operational offices and facilities spanning the U.S., Europe, the Middle East, and the Asia-Pacific region, our cutting-edge technology is actively utilized in operations globally. To learn more, visit www.shield.ai. Connect with us on LinkedIn, X, Instagram, and YouTube. We are currently seeking a talented Senior Operations Analyst to play a vital role in the modeling, simulation, and analysis of Shield AI’s autonomous systems. In this pivotal position, you will conduct mission-level analyses to assess the effectiveness, survivability, and operational implications of our autonomy solutions across diverse platforms and domains. You will work closely with engineering, product, and defense stakeholders to evaluate system performance, guide design trade-offs, and enhance mission outcomes. This role demands a robust understanding of military operations, modeling & simulation (M&S), data science, and operational analysis methodologies. Your analytical contributions will directly influence product strategies and customer interactions by illustrating how Shield AI’s AI-driven platforms perform in realistic and challenging operational settings.

Founded in 2015, Shield AI is a pioneering deep-tech company dedicated to safeguarding service members and civilians through advanced intelligent systems. Our innovative products, including the V-BAT and X-BAT aircraft, Hivemind Enterprise, and Hivemind Vision, are designed to enhance operational effectiveness. With a global presence across the U.S., Europe, the Middle East, and the Asia-Pacific, our cutting-edge technology supports critical operations worldwide. To learn more about our mission and solutions, visit www.shield.ai. Stay connected with us on LinkedIn, X, Instagram, and YouTube.We are actively searching for a Senior Staff Operations Analyst to lead the modeling, simulation, and analysis of Shield AI’s autonomous aircraft systems. This critical role will focus on evaluating the mission effectiveness, survivability, and operational impact of our next-generation UAS and various autonomous platforms. You will collaborate closely with engineering teams, product development, and defense stakeholders to inform design trade-offs, assess system performance, and optimize mission capabilities.The ideal candidate will possess a robust understanding of military operations, wargaming, modeling & simulation (M&S), and operational analysis methodologies. Your insights will directly influence Shield AI’s strategic direction by identifying how our AI-driven aircraft can effectively address the dynamic challenges of modern warfare.

Join Shield AI, a pioneering deep-tech company founded in 2015, dedicated to safeguarding service members and civilians through the development of advanced intelligent systems. Our innovative product lineup includes the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision solutions. With a global presence spanning the U.S., Europe, the Middle East, and Asia-Pacific, our technologies play a vital role in enhancing operational effectiveness worldwide. For more details, please visit www.shield.ai. Connect with us on LinkedIn, X, Instagram, and YouTube. Role Overview:We are seeking a passionate and innovative Senior Engineer to join our team, specializing in autonomy and tactical behaviors. This role is ideal for individuals who thrive on tackling intricate challenges across diverse tactical domains. The successful candidate will leverage classical autonomous techniques, algorithms, and theoretical frameworks to design solutions applicable to various platforms in tactical situations. Your contributions will directly influence real-world applications and yield significant programmatic benefits.At Shield AI, we are committed to advancing autonomy for unmanned aircraft across all Department of Defense (DoD) sectors, including air, sea, and land. Our goal is to enhance capabilities by merging traditional algorithms with deep reinforcement learning methodologies, delivering unparalleled performance, agility, and speed in deploying advanced technologies that bolster national defense.

Founded in 2015, Shield AI is a pioneering deep-tech company dedicated to safeguarding service members and civilians through innovative intelligent systems. Our cutting-edge products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and Hivemind Vision product lines. With a global presence across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI's technology plays a vital role in supporting operations worldwide. For more information, please visit www.shield.ai. Connect with us on LinkedIn, X, Instagram, and YouTube. The Chief Engineer of Autonomy at Shield AI will tackle complex technical challenges associated with deploying advanced autonomy solutions on Unmanned Aircraft Systems (UAS). As the leading authority on system architecture, design, development, risk management, and product quality, the Chief Engineer will ensure the seamless integration of Hivemind Autonomy across various aircraft, ranging from small UAS to large autonomous collaborative platforms.This pivotal role within the Hivemind Solutions organization will oversee a talented team of engineers, delivering state-of-the-art autonomous capabilities for both business-to-business and defense contracts. The ideal candidate will possess extensive experience in the defense industry as a Chief Engineer, showcasing a proven track record of successfully leading technical teams to develop and implement autonomous systems.

As the Strategic Capture Director at Shield AI, you will play a crucial role in leading our strategic initiatives to capture new business opportunities within the defense and technology sectors. Your expertise will ensure that we effectively position our solutions and drive growth through innovative strategies and a deep understanding of customer needs.

Alloy.ai partners with consumer goods companies to tackle complex supply and demand challenges. The team addresses shifting customer behaviors, intricate supply chains, legacy data standards, and manual processes. As a well-funded startup, Alloy.ai continues to expand globally, bringing together professionals from successful startups, major tech firms, and Fortune 100 companies. The company values ownership, high standards, meaningful work, open communication, and mutual support. Alloy.ai is committed to building an inclusive and diverse workplace, welcoming applicants from all backgrounds. Role overview The Senior Customer Success Manager joins the Client Solutions team to support Alloy.ai’s Mid-Market and Enterprise customers. These clients are central to the business and require efficient processes as well as strong, value-focused relationships. The role blends autonomy with collaboration, involving deep engagement with key accounts and management of a customer portfolio. This position also contributes to shaping the broader Customer Success strategy. What you will do Engage directly with key accounts to understand and address customer needs Set clear objectives and follow through to deliver measurable results Manage a portfolio of Mid-Market and Enterprise clients Apply demand-side analytics to help clients achieve outcomes with their retail partners Support clients in using key supply chain metrics to drive profitability and enable faster, data-informed decisions Location This role is based in Washington, DC.

The Customer Success Manager at nitra works closely with clients in Washington, DC, focusing on relationship-building and ensuring clients benefit fully from nitra’s services. This position centers on supporting customers throughout their experience, helping them reach their goals, and representing their interests within the company. Key responsibilities Serve as the primary contact for customers, guiding them through their journey with nitra Regularly connect with clients to understand their needs and support their business objectives Represent client interests internally, ensuring their perspectives are heard Share client feedback and insights to help improve nitra’s offerings and enhance the client experience Location This role is based in Washington, District of Columbia, USA.

Join Our Mission: Shield AI is at the forefront of technology innovation, dedicated to safeguarding service members and civilians through cutting-edge intelligent systems. Our suite of products includes the V-BAT and X-BAT aircraft, Hivemind Enterprise, and Hivemind Vision. With a global presence encompassing offices across the U.S., Europe, the Middle East, and the Asia-Pacific, our technology supports operations worldwide.About the Role: We are looking for a seasoned and passionate Director to spearhead business development initiatives within the U.S. Navy. This critical position involves crafting and implementing innovative capture strategies that resonate with our mission to broaden the application of our autonomous technologies. The ideal candidate will collaborate closely with the Business Development and Strategic Engagement teams to drive significant growth and deliver measurable outcomes.

Founded in 2015, Shield AI is a pioneering venture-backed deep-tech company with a commitment to safeguarding service members and civilians through advanced intelligent systems. Our innovative solutions include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and Hivemind Vision product lines. With a global presence across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI's cutting-edge technology actively supports military and civilian operations worldwide. For further details, please visit www.shield.ai. Follow us on LinkedIn, X, Instagram, and YouTube.We are seeking a seasoned C++ Systems Integration Engineer who excels at the confluence of software, infrastructure, and systems integration. In this role, you will spearhead intricate technical initiatives across distributed systems and simulation environments, operating with a high level of autonomy. Your contributions will be pivotal in developing the core capabilities that facilitate autonomy, simulation, and real-time system interfaces across diverse platforms.

Armis, the leader in cyber exposure management and security, safeguards the entire attack surface and actively manages an organization’s cyber risk exposure in real time. In a fast-changing, perimeter-less world, Armis ensures that organizations can continuously see, protect, and manage all critical assets—from the ground to the cloud. We provide security solutions for Fortune 100, 200, and 500 companies, as well as national governments and local entities, ensuring that critical infrastructure, economies, and societies remain safe and secure 24/7.Armis operates as a privately held company headquartered in California.We seek a Technical Customer Success Manager (T.CSM) to join our expanding Customer Success Team, which plays a crucial role in assisting our valued customers in achieving their strategic goals and maximizing their investment in the Armis Platform. This role involves aligning new use cases with CISO objectives and identifying growth opportunities by informing clients about our latest innovations, capabilities, and products, and how they align with their business goals. Furthermore, the T.CSM will guide customers in the successful adoption and operationalization of the Armis platform to ensure maximum value realization across all organizational levels, requiring hands-on technical delivery of the platform and configuration. The T.CSM acts as the business liaison between the customer and all cross-functional teams at Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement, and others.At Armis, we value collaboration and believe that success in one area can be replicated across many. Our team is dedicated to exceeding expectations to deliver exceptional results, and we’re looking for enthusiastic individuals who are passionate about driving customer success.

OVERVIEWNPR is a dynamic, mission-driven multimedia organization renowned for producing award-winning news, information, and music programming. Collaborating with hundreds of independent public radio stations nationwide, our audience values creativity, curiosity, and social responsibility. Our employees are innovators across diverse fields, from journalism to digital media, IT, and development. Daily, we impact millions around the globe.We are committed to fostering a collaborative workplace where diverse voices are valued, and inclusion is pivotal to our success. At NPR, we uphold integrity, ethical standards, and legal compliance in every role.Position OverviewThe Senior AI Engineer, AI Labs, plays a crucial role in establishing NPR's inaugural Generative AI (GAI) product development team. Reporting to the VP of AI Labs, this position entails the technical development and implementation of generative AI solutions. The primary objective is to develop systems that utilize GAI to enhance the quality and actionability of our content metadata, directly supporting our goals of improved content personalization and heightened editorial efficiency. This role involves integrating AI products into core NPR systems, ensuring scalability, ethical alignment, and adherence to industry best practices. This is a unique opportunity to influence NPR's technical adoption of AI and to create an innovative function.

About Goodshuffle ProAt Goodshuffle Pro, we are dedicated to enhancing the joy of event planning. Our innovative and user-friendly platform equips event professionals with the tools they need to optimize operations and expand their businesses effectively. We pride ourselves on providing exceptional value to our clients through cutting-edge technology and unparalleled customer support.About the RoleAs a Customer Success Manager (CSM) at Goodshuffle Pro, you will be a vital partner for a diverse portfolio of clients. Your primary goal will be to ensure these customers achieve success, maximize their use of our platform, and realize tangible improvements in their daily operations. You will advocate for your clients while promoting retention, adoption, and growth.This position is perfect for someone with several years of experience in Customer Success Management or account management who seeks to enhance their expertise, take charge of customer relationships, and evolve within a fast-growing organization.ResponsibilitiesOversee a portfolio of small to mid-sized accounts, providing continuous support, guidance, and value throughout the customer journey.Facilitate training and educational sessions to ensure customers have a seamless and successful onboarding experience.Regularly assess customer health and usage, proactively reaching out to maintain engagement and drive success.Inform customers about new features, best practices, and efficient workflows.Act as the primary point of contact for inquiries, feedback, and troubleshooting assistance.Keep detailed and current records of account notes, usage metrics, and communications within internal systems.Contribute to team processes and knowledge sharing as we scale.

dnigov is hiring a Senior Program Manager to lead strategic programs supporting the Federal Aviation Administration (FAA) in Washington, DC. This position centers on managing enterprise-level projects, driving modernization initiatives, and fostering collaboration across teams. The Senior Program Manager will play a key role in making sure these efforts achieve their goals and stay on track with organizational priorities. Key responsibilities Direct large-scale programs and modernization projects for the FAA Coordinate complex projects involving multiple teams and stakeholders Monitor progress to ensure programs meet objectives and deadlines Uphold governance and compliance standards throughout each project Requirements Significant experience managing federal programs Strong knowledge of acquisition processes and government governance Excellent skills in stakeholder coordination and communication Demonstrated success managing complex, high-visibility projects Ability to adapt in settings where priorities may change quickly Location This role is based in Washington, DC.

Armis, the leading provider of cyber exposure management and security solutions, is dedicated to safeguarding the entire attack surface and managing organizations’ cyber risk exposure in real time. In a rapidly evolving, perimeter-less environment, Armis empowers organizations to continuously see, protect, and manage all critical assets—from the ground to the cloud. We proudly secure Fortune 100, 200, and 500 companies, alongside national governments and local entities, ensuring the safety and security of critical infrastructure, economies, and societies around the clock.Headquartered in California, Armis is a privately held company known for its innovation and dedication to customer success.Position Overview: Technical Customer Success Manager (T.CSM)We are in search of a dynamic Technical Customer Success Manager (T.CSM) to join our expanding Customer Success Team. This pivotal role is instrumental in assisting our valued customers to realize their strategic goals and derive maximum value from their investment in the Armis Platform. The T.CSM will align new use cases with CISO objectives and uncover growth opportunities by informing customers of our latest innovations, capabilities, and product offerings, ensuring alignment with their business goals. Furthermore, the T.CSM will guide customers through the successful adoption and integration of the Armis platform, necessitating hands-on technical delivery and configuration expertise. Acting as a business liaison, the T.CSM will facilitate collaboration among cross-functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, and Training and Enablement.We foster a collaborative environment and believe that success in one area can be replicated across others. Our team is committed to exceeding expectations and delivering outstanding results, seeking individuals who are passionate about achieving customer success.

OVERVIEWNPR is a leading, mission-driven multimedia organization, renowned for producing award-winning news, information, and music programming in collaboration with hundreds of independent public radio stations nationwide. Our audience appreciates information, creativity, curiosity, and social responsibility, values that our employees embody. We are pioneers in diverse fields, from journalism and digital media to IT and development. Daily, our team and member stations impact millions of lives across the globe. We are dedicated to fostering a workplace where collaboration thrives, diverse voices are valued, and inclusion is essential to our success. At NPR, we uphold integrity, adhere to ethical standards, and comply with legal obligations in every role.Position OverviewThe Senior Project Manager will lead operational and project management efforts for Brand's most significant initiatives, necessitating extensive cross-divisional coordination and planning. This vital role ensures projects operate efficiently, are delivered on time, and stay within scope. The ideal candidate will possess robust communication, analytical, and team-building skills, earning the trust and respect of colleagues across various organizational levels. A results-oriented mindset paired with comfort in navigating ambiguity is essential. A passion for media and journalism, along with an eagerness to embrace new technologies and innovations, is highly desirable.This position is part of a union and covered under a collective bargaining agreement with NABET-CWA DMU.

Role overview nitra is hiring a Customer Success Lead in Washington, DC. This position focuses on building lasting relationships with clients and making sure customers see real value from nitra’s services. The Customer Success Lead helps clients navigate their journey and works to align nitra’s solutions with each customer’s goals. What you will do Build and maintain trusted relationships with clients Support customers throughout their experience, with an emphasis on satisfaction and product adoption Lead a team that delivers high-quality support Collect and manage customer feedback to guide improvements Collaborate with other teams to refine and enhance nitra’s offerings Requirements Background in customer success or a related field Track record of achieving positive results for customers Strong communication and relationship-building skills Experience leading and motivating a team Comfort working across departments

About UsHelsing is at the forefront of defense AI technology, dedicated to safeguarding our democratic values. Our goal is to establish technological supremacy that empowers open societies to make independent choices and uphold their ethical standards.As a defender of democracy, we recognize our unique obligation to thoughtfully develop and implement transformative technologies like AI. We take this duty with utmost seriousness.We are a passionate and dedicated team of engineers, AI experts, and program managers, seeking mission-driven individuals to join our European teams and leverage their skills to tackle some of the most challenging and significant issues. We foster a transparent and open culture that encourages constructive discussions about the application of technology in defense, its advantages, and its ethical considerations.The RoleAs an IT Engineer, you will oversee Helsing's IT and infrastructure in the United States. Your responsibilities will span across teams and locations to create a secure and reliable infrastructure that supports collaborative efforts focused on the transmission, development, and delivery of defense technologies in compliance with relevant regulations, standards, and industry best practices. You will play a critical role in enabling Helsing to provide advanced systems that address the challenges of future battlefields.Daily ResponsibilitiesConfigure and manage endpoints, including workstations, laptops, and servers.Provide support for an office consisting of approximately 10-25 employees.Establish and maintain on-premises computer environments primarily based on Linux.Manage and configure our network and VPN infrastructure.Collaborate with Helsing's broader IT team to optimize the operational efficiency of Helsing US's corporate, development, and customer environments, largely utilizing Microsoft 365, Azure, and other SaaS solutions.