Technical Support Engineer - Federal

At Armis, the leader in cyber exposure management and security, we provide comprehensive protection for the entire attack surface while managing an organization’s cyber risk exposure in real-time. In today’s fast-paced, perimeterless landscape, Armis empowers organizations to consistently see, protect, and manage all crucial assets, from ground to cloud. We proudly secure Fortune 100, 200, and 500 companies, as well as national governments and local entities, ensuring the safety and security of critical infrastructure, economies, and society around the clock.Founded in California, Armis is a privately held company focused on innovative cyber security solutions.This is a hybrid position based on the US East Coast.Note: Due to US Government requirements, candidates must be US citizens residing on US soil.

About Okta Federal Okta secures identity for both AI and human users, providing trusted infrastructure for organizations navigating complex security challenges. The Federal team supports the U.S. Government’s identity infrastructure, focusing on excellence and real-world impact. Role Overview The Senior Technical Support Engineer - Federal (Night Shift) works directly with federal customers, supporting critical Identity and Access Management (IAM) systems in FedRAMP High and Moderate environments. This position is part of the frontline support team, handling technical issues for U.S. Federal Government clients. Key Responsibilities Work Monday through Friday, 3 PM to Midnight Pacific Time. Participate in regular on-call rotations, including weeklong, weekend, and holiday coverage. Provide end-to-end ownership of customer issues: from first contact, through troubleshooting and root cause analysis, to final resolution. Act as a customer advocate, ensuring business impacts are understood and problems are resolved promptly. Consistently meet or exceed KPIs for response quality, timeliness, and customer satisfaction. Serve as the main point of contact for both internal and external stakeholders to facilitate efficient issue resolution. Work with Engineering to gather details and document product issues affecting customers. Requirements U.S. citizenship and residency on U.S. soil (required due to federal contract requirements). Extensive experience with Identity and Access Management (IAM) systems. Background working in FedRAMP High or Moderate environments. Locations Bellevue, Washington; Chicago, Illinois; Washington, DC

Join US Federal Solutions (USFS), a premier ISO 9001 certified management consulting firm, headquartered in the National Capital Region. With a robust presence across 12 states, our team boasts an impressive average of over 10 years of professional experience. Over 80% of our workforce holds bachelor's degrees, and more than half possess advanced degrees in business and technology. Since our inception in 2010, we have been dedicated to delivering top-tier financial management, acquisition management, program management, and data analytic support services to federal and state governments.Position Overview: US Federal Solutions is actively seeking an exceptionally organized and detail-oriented Secretariat Support Specialist to join our team supporting the Headquarters U.S. Space Force (HQSF) S3/4/7. This pivotal role presents an exciting opportunity to contribute to a mission-critical organization, ensuring the effectiveness of operations and administrative functions vital to the Space Force's mission.In this dynamic headquarters environment, you will provide executive-level secretariat, administrative, records management, correspondence, and task management support. The ideal candidate will have extensive experience in assisting senior leaders, managing action items, crafting polished communications, and ensuring the timely and accurate handling of records, reports, and official correspondence. You must be able to collaborate with multiple stakeholders, maintain strict attention to detail, and thrive in a fast-paced, high-security environment.Important Requirement: An active TS/SCI clearance is REQUIRED.

Join CGS Federal as a Senior Systems AdministratorEmployment Type: Full-Time, Senior-levelDepartment: Legal/ITCGS Federal is on the lookout for a talented Senior Systems Administrator to enhance our technical support initiatives for a prominent federal agency.At CGS, we unite passionate, skilled, and innovative individuals to tackle the most pressing challenges faced by the government, leveraging state-of-the-art technology. Our mission thrives on the contributions of candidates who are eager to drive government innovation, value teamwork, and possess an innate ability to foresee the needs of others. We cultivate a supportive environment that encourages professional development through diverse learning opportunities.Key Responsibilities:- Oversee the archiving of Relativity databases, including the development, management, and documentation of workflow processes for identifying, archiving, and deleting materials in accordance with destruction policies and NARA guidelines.- Report to the Contractor IT Manager or Systems Manager, and collaborate with Government Case Managers and trial attorneys to determine system requirements and propose technical solutions.- Analyze gathered information to establish system and project requirements and design comprehensive systems to meet these needs.- On smaller projects, provide complete technical support, which includes program validations and testing.- Conduct systems evaluations and present findings and recommendations in formal reports and presentations.- Work closely with the Contracting Officer Representative (COR) regarding task orders, work scheduling, personnel assignments, and project progress reporting.- Directly supervise personnel assigned to task orders, ensuring compliance with work standards and technical designs that align with functional requirements.

About the CompanyArmada is a pioneering startup focused on edge computing, aiming to provide advanced computing infrastructure to underserved remote areas with limited connectivity. We strive to facilitate local data processing for real-time analytics and AI applications at the edge. Our goal is to bridge the digital divide through cutting-edge technology that can be deployed swiftly in any location. About the RoleThe Director of Federal Engineering will be responsible for leading Armada’s engineering team focused on TS/SCI, FedRAMP, and DoD-accredited programs. This role requires a TS/SCI clearance and involves defining technical strategies, guiding multiple software teams, and ensuring the delivery of secure, high-performance systems in classified, air-gapped, and GovCloud environments. This position demands a unique blend of technical expertise, federal program leadership, and accountability to uphold Armada’s mission standards.Collaboration with our VP of Federal will be key, as you align engineering outputs with our Federal growth strategies, customer mission objectives, and compliance benchmarks. Together, you will ensure our technology meets the rigorous technical, operational, and regulatory expectations of our federal partners.Preferred Locations: Seattle, WA; Virginia / Washington, DC metro area; Austin, TX. What You Will Do (Key Responsibilities)Security & ComplianceOversee technical readiness for FedRAMP Moderate/High and DoD Impact Level 4/5 environments.Partner with Security & Compliance teams to achieve and maintain Authority to Operate (ATO) certifications.Implement Zero Trust architecture, enclave segmentation, and continuous monitoring in alignment with NIST 800-53, FISMA, and RMF.Lead vulnerability management, compliance automation, and audit evidence generation.Act as the primary engineering liaison for 3PAOs, assessors, and federal partners during accreditation processes.Technical LeadershipDefine and execute the ...

At Accenture Federal Services, our mission is to empower the US federal government to enhance national strength and safety while improving the lives of its citizens. Our team of over 13,000 professionals is dedicated to unlocking the vast potential of technology and innovation for clients across defense, national security, public safety, civilian, and military health sectors. As part of Accenture Federal Services, a technology division of global Accenture, we are honored to be recognized as a Glassdoor Top 100 Best Place to Work. Here, you will find a nurturing and collaborative environment where you can truly belong and are motivated to grow, learn, and thrive through practical experiences, certifications, industry training, and more. Join us in driving meaningful and enduring change that propels missions and government initiatives forward! The Work:In this pivotal role, you will be responsible for sustaining and enhancing the performance, security, and reliability of our network systems. Your core duties will involve configuring, managing, and troubleshooting network infrastructure, with an emphasis on advanced technologies such as F5 networks and Palo Alto firewalls. You will ensure seamless connectivity, implement stringent security measures, and support the organization's mission-critical operations. A proactive mindset is essential for identifying and resolving network issues, as is the ability to collaborate with cross-functional teams to elevate overall network efficiency. To thrive in this position, you should possess hands-on experience with F5 networks, encompassing load balancing and application delivery, along with expertise in Palo Alto firewalls for advanced threat prevention and secure network access. Familiarity with defense environments is highly desirable, equipping you to navigate the distinctive challenges and compliance requirements of this role. A minimum of five years of professional experience in network administration is required, providing you with the technical acumen and problem-solving abilities necessary for success. Additionally, exposure to tools and processes that facilitate network monitoring, incident response, and system optimization will be beneficial. A solid understanding of network protocols, security best practices, and enterprise-level infrastructure will underpin your success in this dynamic and fast-paced environment, where your contributions will significantly impact the organization's operational effectiveness and security posture.

Join Forward Networks, a pioneering company that is reshaping the management and security of complex networks. Established in 2013 by four Stanford Ph.D.s, we developed the first network digital twin, an exact mathematical model of production networks that provides IT teams with unparalleled visibility, verification, and agility across diverse cloud and vendor environments. Our esteemed clientele includes industry leaders such as Goldman Sachs, PayPal, S&P Global, IBM, and Dell, as well as dynamic enterprises and government agencies. According to IDC, our clients enjoy an average of $14.2 million in annual benefits attributed to enhanced efficiency and security. Supported by top-tier investors like Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward Networks fosters a culture that prioritizes innovation and collaboration, where exceptional talent is actively contributing to the future of network reliability, security, and AI-driven operations. We are currently seeking a Senior Technical Support Engineer (Senior Customer Care Engineer) to join our team. If you are eager to make a significant impact and help shape an exceptional company, we invite you to be part of our journey. With over six years in the market and a strong reputation backed by top Federal agencies and Fortune 500/Global 2000 companies, we are looking for individuals who are passionate about transforming the networking landscape. Key Responsibilities: Delivering triage, prioritizing, and resolving technical issues for our premier customers. Identifying software bugs, recreating customer issues, and testing/validating software fixes. Collaborating with Forward Engineering teams to address customer issues effectively. Timely escalation of unresolved issues while maintaining direct communication with stakeholders. Conducting on-site troubleshooting at Federal customer locations. Qualifications: 7+ years of experience in technical customer support. Proven experience in technical support, addressing a range of networking and system challenges. TS SCI clearance with FSP polygraph is required. Location: DC Metro Area Willingness to travel up to 20% within a two-hour radius of Washington, DC.

Role Overview Axon’s Embedded Technical Account Manager - Federal serves as the main on-site contact for federal government clients in Washington, DC. This role focuses on supporting Axon’s mission to protect life by managing the relationship between Axon and key law enforcement agencies. The TAM is responsible for the daily operation, reliability, and security of Axon’s Evidence.com platform, as well as the company’s suite of body-worn camera, TASER, and video technology solutions. Key Responsibilities Design, document, and support the implementation, operation, and maintenance of Axon Evidence architecture to meet government Body Worn Camera (BWC) program needs. Serve as the primary point of contact for user requests, incident resolution, and service fulfillment, meeting or exceeding defined service level agreements (SLAs). Lead discovery sessions with government stakeholders to help agencies optimize Axon Evidence for their operational needs and goals. Provide expert support for eDiscovery, FOIA, and redaction workflows, including management of role-based access controls and user access. Oversee the asset lifecycle for Axon Evidence and BWC programs, such as hardware provisioning, inventory tracking, shipping, and returns. Maintain and ensure compliance of the FedRAMP High-authorized Axon Evidence infrastructure, following all applicable federal security and compliance requirements. Prepare and deliver reports and performance metrics to stakeholders as needed. About Axon Axon works to address safety and justice challenges with a suite of devices and cloud software. The company values collaboration, open communication, and diverse perspectives from both customers and communities. Employees at Axon are encouraged to take ownership and drive meaningful change while growing both personally and professionally.

At Accenture Federal Services, we prioritize strengthening the US federal government and enhancing lives across the nation. Our dedicated team of over 13,000 professionals is united by a common mission: harnessing the boundless potential of technology and innovation to serve clients in defense, national security, public safety, civilian, and military health sectors. We invite you to become part of Accenture Federal Services, a forward-thinking technology company within the global Accenture family. Celebrated as a Glassdoor Top 100 Best Place to Work, we foster a collaborative and nurturing environment where you can thrive, grow, and learn through hands-on experience, certifications, industry training, and much more. Join us in driving meaningful, enduring change that propels government missions forward! You Are:The Technical Director will leverage data engineering principles to craft reusable workflows that encompass data ingestion, quality assessment, transformation, and optimization. You will design scalable data pipelines utilizing ETL tools and deploy robust data solutions in production environments. Additionally, you will oversee the migration of data from legacy warehouses using cloud architectural frameworks, automate data flows for consumption, develop business processes that bolster data governance, and provide guidance on data quality standards while establishing effective compliance policies.The Work:Thought Leadership and Innovation Act as an Innovation partner to the Intel Sector’s leadership team, conceptualizing new solutions, go-to-market strategies, and incubating fresh ideas, particularly for the “Intel Agencies” Account. Serve as a trusted advisor for innovation within the Intel Sector growth team, supporting greenfield solutions across the Sector and the broader D&I Portfolio. AI Leadership Act as a trusted advisor to senior AI leaders, aiding in the development of AI-first strategies for delivery and growth in Intel, D&I, and AFS.Collaborate with senior leadership to foster and maintain a culture of top technical talent and innovation.Relationships/Awareness Maintain a comprehensive understanding of the Intel Sector’s landscape to drive impactful relationships and strategic awareness.

Join Our Team as an Intelligence AnalystAre you ready to contribute to a fast-paced and dynamic intelligence analysis program? Contact Government Services is actively seeking an experienced Intelligence Analyst to support a federal agency in the United States Government's vital threat watchlisting and screening mission. In this role, you will provide essential embedded analysis and reach-back support, integrating multi-source intelligence analysis to identify operational patterns.As an Intelligence Analyst, your responsibilities will include direct interaction with government leadership and deployed intelligence consumers to develop intelligence products and conduct ongoing screening operations. You will be involved in processing and verifying national security threat actor nominations, ensuring data integrity, managing encounters, and performing comprehensive intelligence analysis across multiple disciplines.At Contact Government Services, we pride ourselves on bringing together motivated, skilled, and innovative individuals to tackle the government’s most pressing challenges using cutting-edge technology. We value collaboration, encourage professional growth, and strive to create an environment where our employees feel supported and valued.

U.S. Federal Solutions (USFS) is a premier ISO 9001-certified management consulting firm headquartered in the National Capital Region, with a strong presence across 12 states in the U.S. Our team comprises seasoned professionals with an average of over 10 years of experience. More than 80% of our staff hold bachelor's degrees, and over half possess advanced degrees in business and technology. Established in 2010, USFS specializes in financial management, acquisition management, program management, and data analytics support services for federal and state governments.Position Overview:We are seeking a highly skilled Mid-Level Secretariat Support Specialist to provide top-tier administrative and secretariat assistance to the Office of the Secretary of the Air Force Workforce Management and Executive Services Directorate (SAF/FM). This position requires regular engagement with senior leaders at the Pentagon, including general officers and key industry executives. Candidates must demonstrate sound judgment, exceptional communication abilities, and a deep understanding of governmental processes.Key Responsibilities:Executive & Secretariat SupportEfficiently manage and maintain accurate calendars for senior leadership, including Deputies and Assistant Deputies.Act as the first point of contact for phone calls and visitors, skillfully routing inquiries and coordinating visits with distinguished guests.Oversee daily schedules, ensuring that leadership priorities are executed seamlessly.Correspondence & Document ManagementCompose, refine, and prepare high-quality correspondence, including memorandums, reports, presentations, and briefings.Thoroughly review correspondence requiring senior leader signatures to ensure accuracy and compliance with regulations and organizational guidelines.Track and manage deadlines to ensure timely completion of tasks while keeping leadership informed.Maintain official files and records in accordance with Air Force and organizational standards.

Empower Every Identity, from AI to HumanAt Okta, we believe that identity is the cornerstone of unlocking the full potential of AI technology. We secure AI by creating a trusted and neutral infrastructure that allows organizations to embrace this transformative era safely. We are searching for passionate builders and owners who thrive on solving intricate challenges with significant real-world implications. If you share our commitment to this mission, we want to hear from you!The TeamOur Technical Account Management team is a global group of Okta product specialists dedicated to driving success for our existing customers. By leveraging our technical expertise and deep understanding of each customer’s unique environment, we not only tackle current challenges but also anticipate and innovate for the future. As trusted advisors, we empower Okta’s clients to deliver secure, scalable, and transformative identity solutions, ensuring elevated technical maturity in collaboration with our Customer Success and Account teams.The OpportunityAs a Specialist, Technical Account Manager (TAM) for Okta’s Workforce Identity Cloud (WIC) and Customer Identity Solution (CIS), you will act as a trusted technical advisor for our most strategic federal clients. You will play a vital role in ensuring that customers derive maximum value from their investments in Okta’s identity solutions. Your collaboration with cross-functional teams—including engineering, product, customer success, and sales—will be key in driving technical adoption, optimizing solution performance, and enhancing the overall customer experience.This position is within the Public Sector, Federal team, focusing on compliance with government standards such as FedRAMP and sector-specific IAM requirements.Key Responsibilities:Establish deep, long-lasting relationships with strategic customers as their primary technical advisor.Provide expert guidance on the implementation and optimization of Okta’s Workforce Identity and Customer Identity (CIAM) solutions.Collaborate with customers to design identity strategies that align with their business goals.Gain customer trust by understanding their objectives and use cases, recommending best practices related to process changes and product adoption.

Junior ParalegalJoin our dynamic team at CGS Federal as a Junior Paralegal, where you will play a crucial role in supporting mission-critical operations for a federal client in Washington, DC. In this full-time position, you will provide litigation support, including document review, discovery coordination, case file maintenance, and compliance tracking. You will collaborate closely with cross-functional teams and stakeholders to ensure efficient project execution.

U.S. Federal Solutions (USFS) is a leading ISO 9001 certified management consulting firm located in the National Capital Region, with a presence in 12 states across the U.S. Our team boasts an average of over 10 years of professional experience, with more than 80% holding bachelor's degrees and over half possessing advanced degrees in business and technology. Founded in 2010, USFS specializes in delivering comprehensive financial management, acquisition management, program management, and data analytic support services to federal and state governments.Position Overview:We are seeking a highly skilled and experienced Senior Secretariat Support Specialist to provide top-tier administrative and secretariat support to the Office of the Secretary of the Air Force Workforce Management and Executive Services Directorate (SAF/FM). This pivotal role involves working closely with senior leaders at the Pentagon and engaging with general officers, senior civilians, and industry executives. The ideal candidate will demonstrate sound judgment, exceptional communication skills, and a thorough understanding of government processes.Key Responsibilities:Executive & Secretariat SupportOversee and maintain precise calendars for senior leadership, including Deputies and Assistant Deputies.Act as the primary point of contact for phone calls and visitors, directing inquiries appropriately and coordinating visits from distinguished guests.Ensure daily schedules are managed effectively, prioritizing leadership tasks and commitments.Correspondence & Document ManagementDraft, edit, and prepare high-quality correspondence, including memorandums, reports, presentations, and briefings.Review documents requiring senior leader signatures to ensure compliance with regulations and accuracy.Track and manage deadlines to ensure timely completion of tasks and keep leadership informed.Maintain official files and records according to Air Force and organizational guidelines.

Join our dynamic team at StemXpert as a Customer Engineer / Desktop Support Engineer. In this pivotal role, you will be responsible for providing exceptional technical support to our clients, ensuring their desktop environments operate smoothly and efficiently. You will troubleshoot hardware and software issues, assist in installations, and deliver top-notch customer service.

Join Prosidian Consulting as an Administrative Support Specialist dedicated to the Federal Judicial system within the realm of Criminal Justice. We are seeking a detail-oriented and proactive individual who thrives in a fast-paced environment. In this role, you will provide essential administrative support to ensure the smooth operation of judicial processes.Responsibilities include managing schedules, preparing documents, and assisting in case management. You will be integral in fostering efficient communication and maintaining records, contributing to the overall effectiveness of our team.

Join US Federal Solutions (USFS), an ISO 9001 certified management consulting firm headquartered in the National Capital Region. With a presence in 12 states, our team boasts an average of over 10 years of experience, with more than 80% holding bachelor's degrees and over half possessing advanced degrees in business and technology. Founded in 2010, we specialize in providing financial management, acquisition management, program management, and data analytic support services to federal and state governments.Position OverviewAs a Mid-Level Clerical and Administrative Support Specialist, you will play a vital role in supporting the Office of the Assistant Secretary of the Air Force for Financial Management and Comptroller (SAF/FM). This position requires detail-oriented individuals dedicated to delivering exceptional administrative and operational support within a structured environment focused on Air Force financial management. The ideal candidate will demonstrate strong organizational skills, responsiveness, and the ability to support senior government personnel in a dynamic setting.Your contributions will be essential in ensuring the smooth operation of SAF/FM through effective administrative practices, clear communication, and reliable follow-through on tasks.Key ResponsibilitiesAdministrative & Clerical SupportDeliver day-to-day clerical and administrative support across various executive and office functions.Understand SAF/FM’s mission and organizational structure for effective communication and coordination.Monitor communications and manage scheduling for assigned federal staff, including maintaining daily calendars.Correspondence & DocumentationDraft, edit, and format correspondence, memorandums, reports, presentations, and official communications.Ensure all correspondence requiring signatures is accurate, well-formatted, and compliant with regulations.Track and manage correspondence and deadlines using approved databases to ensure timely completion.Document and update internal standard operating procedures related to clerical and administrative processes.Meetings, Conferences & EventsPlan and coordinate on-site and off-site meetings, conferences, and events for SAF/FM leadership and staff.Support high-profile meetings by managing logistics, including venues, attendees, and schedules.Prepare presentation materials such as slide templates and meeting binders.Set up conference and board rooms with necessary materials and audio/visual equipment.

Discover OktaAt Okta, we are redefining identity management. As the world's leading identity company, we empower users to securely access any application or technology, from any device. Our versatile platforms, including the Okta Platform and Auth0 Platform, provide robust security measures that place identity at the forefront of business operations.We embrace diverse perspectives and experiences, valuing lifelong learners who can contribute to our mission. Join us in creating an identity-centric world.The TeamOur team is dedicated to protecting Okta from potential threats and vulnerabilities that could impact our operations or compromise customer trust. The Defensive Cyber Engineering team oversees the Security Data Platform, infrastructure, and tools that enhance our Detection and Response capabilities. We also manage enterprise security assets that support XDR, DLP, and SSPM functionalities.The RoleWe are expanding our team to align with Okta's Public Sector initiatives by hiring a Staff Software Engineer in the DC area. In this role, you will collaborate closely with our Security, Business Technology Engineering, and Product teams to develop and manage security solutions, ensuring that our core infrastructure applications safeguard our workforce, endpoints, and corporate data.To achieve this vision, you will construct data and infrastructure platforms utilizing your expertise in software, data, and security engineering. Your work will involve implementing automation, policy-as-code, and cloud-native technologies to deliver scalable, resilient, and secure solutions.

About the CompanyArmada is an innovative edge computing startup dedicated to providing cutting-edge computing infrastructure in remote regions where connectivity and cloud services are scarce. Our mission is to bridge the digital divide by deploying advanced technology infrastructure that enables real-time analytics and AI capabilities at the edge. We are seeking exceptionally talented individuals to join us in our journey to transform how data is processed and utilized globally. About the RoleAs a Senior Software Engineer specializing in the open-source ecosystem, you will play a pivotal role in designing, developing, and maintaining applications and services that operate on container runtimes such as Docker. You will collaborate closely with our DevOps and Infrastructure teams to ensure efficient, scalable, and robust deployment processes. Your work will focus on delivering high-performance networking solutions tailored for software-defined networks, telecommunications, and IoT applications.Location: This position is office-based at our Bellevue, Washington office.Key ResponsibilitiesDevelop and maintain microservices and applications using Golang.Create features for dynamic network management, including auto-failover, load balancing, and path selection based on real-time network conditions.Implement monitoring and alerting systems to guarantee high availability and performance for deployed SD-WAN services.Design and build scalable APIs and services that facilitate network automation, policy enforcement, and optimized traffic routing.Work collaboratively with cross-functional teams to define, design, and deliver new features.Debug and resolve issues within Kubernetes clusters and applications.Adopt best practices for CI/CD pipelines, monitoring, and logging.Write comprehensive tests to ensure code reliability and stability.Stay informed on the latest industry trends and technologies in software-defined networks, Kubernetes, and cloud-native development.

Join Zscaler as a Staff Site Reliability Engineer focused on Federal missions. In this role, you will leverage your expertise in reliability engineering to enhance our cloud-based security platform while collaborating with cross-functional teams to optimize performance and scalability. Your contributions will be crucial in ensuring seamless, secure, and high-availability services for our government clients.