Tier 2 IT Support Technician

Join Our Team as a Tier 2 IT Support Technician!Intellidyne is seeking a dedicated IT Support Technician to provide exceptional deskside support at our Washington, DC location. In this role, you will work closely with executive-level staff, ensuring their technology needs are met with efficiency and professionalism.Job Responsibilities:Offer 2nd level escala…

Ignite IT is on the lookout for a dedicated Tier 2 Desk Side Support Specialist to deliver top-notch technical and administrative support for our IT operations in Washington, DC. The successful candidate will hold a Bachelor’s degree and bring over 3 years of experience in providing support to business, technical, and IT staff, along with a strong track record of reliability and professionalism. This role seamlessly blends hands-on IT systems support with administrative coordination, ensuring smooth daily operations and success in various projects.Key Responsibilities:Deliver Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.Diagnose and resolve intricate issues related to Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.Conduct system imaging, patch deployment, and configuration management utilizing SCCM and Intune.Oversee user accounts, permissions, and group policies in Microsoft 365 and Active Directory.Work collaboratively with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting.Execute administrative and clerical duties to bolster IT operations and project efforts.Maintain and organize project files, reports, and technical documentation in both electronic and physical formats.Schedule and coordinate meetings, prepare agendas, and document minutes and action items.Draft and refine correspondence, project reports, and technical briefings based on notes or verbal instructions.Create and sustain spreadsheets for budgeting, cost tracking, and project status updates.Manage office calendars, meeting logistics, and travel arrangements for staff.Assist with IT-related data entry, record management, and non-technical documentation tasks.Monitor IT asset inventory and support procurement tracking.Ensure adherence to IT security policies, standards, and procedures.Mentor junior administrative and technical staff as needed.Handle sensitive or classified materials with utmost discretion and accuracy.Provide word processing, spreadsheet, and database support for IT teams.Contribute to the enhancement of administrative workflows and technical support processes.

Short Overview:The Application Support Analyst plays a crucial role in providing Tier II support within the IT Operations team. This position involves collaborating with both internal IT personnel and external customers to facilitate problem resolution and properly document issues. As a client-facing technical expert, this role demands outstanding customer service skills, enabling you to work effectively with various organizational levels and contribute significantly to the success of the IT Operations team.Key Responsibilities:• Manage and resolve support tickets, delivering Tier II assistance to internal and external clients.• Troubleshoot systems issues across all environments.• Utilize real-time monitoring tools to oversee system performance.• Proactively identify, report, track, document, and communicate errors and potential issues.• Provide both verbal and written status updates to stakeholders.• Collaborate with the project delivery team to convey customer requirements and facilitate updates to production.• Execute daily checks and processes, prioritizing customer-impacting, time-sensitive issues.• Assist in identifying and defining new features and enhancements to improve supported systems.• Review support models and processes in partnership with internal/external stakeholders, implementing necessary updates.• Offer on-call support as required.• Train team members as needed.• Perform additional duties as assigned.• Adhere to all relevant policies and standards.

Join Artech Information Systems LLC as a Deskside Support Technician, where you will play a vital role in ensuring seamless IT support for our clients. This position involves providing on-site technical assistance, troubleshooting hardware and software issues, and delivering exceptional customer service. If you have a passion for technology and a knack for problem-solving, we invite you to apply and become a key member of our dynamic team.

Join Our Team as an IT Litigation Support TechnicianEmployment Type: Full Time, Mid-levelDepartment: Information TechnologyContact Government Services (CGS) is seeking a dedicated IT Litigation Support Technician to provide essential technical and analytical assistance to the United States Attorney's Office. In this role, you will play a pivotal part in ensuring that our litigation support operations run smoothly and efficiently.At CGS, we cultivate a culture of innovation where motivated and skilled individuals collaborate to tackle the most pressing challenges faced by the government, leveraging state-of-the-art technology. We are looking for dynamic candidates who are enthusiastic about contributing to government advancements, thrive in collaborative environments, and possess the ability to anticipate the needs of others. We prioritize professional growth through comprehensive learning opportunities and offer a supportive workplace.Key Responsibilities:- Coordinate litigation support services, including trial preparation and presentation, tailored to client needs. Work directly or alongside the district's designated Litigation Support Coordinator.- Administer litigation support systems through testing, quality assurance, configuration, installation, implementation, and maintenance of resources for data, voice, and video transmission.- Ensure the availability, functionality, integrity, and efficiency of all systems.- Install and modify litigation support hardware and software as required.- Troubleshoot and resolve hardware/software interface and interoperability issues.- Manage the inventory of litigation support equipment within the district.- Uphold systems security by ensuring the confidentiality, integrity, and availability of systems, networks, and data through the development and enhancement of security programs and policies.- Implement policies to ensure reliability and accessibility of litigation support systems and safeguard against unauthorized access.

Join Our Team as a Tier 1 Helpdesk Support SpecialistLocation: Washington, DCContract Duration: 12 months+We are seeking motivated individuals to fill multiple Tier 1 Helpdesk Support positions. You will provide essential support in a fast-paced Help Desk/Call Center environment, assisting clients with technical issues and ensuring a high level of customer satisfaction.Key Responsibilities:Respond promptly to customer inquiries and technical problems.Utilize internal knowledgebase to assist customers effectively.Gather customer feedback to continuously enhance service quality.Document interactions and contribute to knowledgebase content weekly.Requirements:1 to 5 years of experience in a high-profile Help Desk/Call Center setting.Proficient in Microsoft operating systems, with at least one relevant certification preferred (e.g., MCSE, MCSA, MCDST, A+, HDI).Strong customer service mindset with the ability to manage difficult situations.Excellent communication, problem-solving, and technical writing skills.Comprehensive knowledge of operating systems, applications, and hardware.Flexible availability for 24/7 shifts, including weekends and holidays.

FusionTek is a leading Managed Service Provider founded in 2007, with a presence in the greater Seattle area, Washington, DC, and Tampa, FL. Our dedicated team is committed to delivering exceptional IT infrastructure management solutions tailored for small to mid-sized businesses.As we expand our service offerings, we are excited to welcome a Tier 3 Network Support Engineer who shares our core values:Teamwork: We achieve our goals collaboratively.Growth Mindset: We focus on continuous improvement for our team and clients.Integrity: We operate transparently and prioritize client needs.Ownership: We take responsibility for our work and ensure commitments are met.This position is categorized as “Hybrid”. While the majority of your work will be conducted remotely, occasional special projects or urgent client issues may require your onsite expertise. You must be willing to travel to client locations in Seattle and surrounding areas as needed.As a critical member of our advanced support team, you will navigate complex networking environments, enhance infrastructure performance, and assist clients in tackling critical IT challenges. If you have a strong passion for networking, routing, and switching, and thrive in a dynamic MSP environment, we invite you to join our talented team.Your Responsibilities Will Include:Ultimate Escalation Point: Act as the senior technical resource for Level 1 and Level 2 help-desk technicians, efficiently resolving complex tickets and mentoring junior staff.Advanced Network Management: Troubleshoot, configure, and manage intricate routing, switching, LAN, and WAN environments for a diverse client portfolio.Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages to ensure maximum uptime and minimal business disruption.Strategic Implementation: Assist with deploying, migrating, and upgrading client infrastructure, particularly focusing on networking hardware (firewalls, routers, switches) and cloud integrations.Documentation & Best Practices: Maintain thorough documentation of client networks, configurations, and standard operating procedures (SOPs) to facilitate future troubleshooting.

As an eDiscovery Technician at CGS Federal, you will play a crucial role in supporting our legal team within a large Federal agency. This full-time, mid-level position offers you the opportunity to work in an innovative environment where you can utilize cutting-edge technology to solve complex government challenges. We value motivated and skilled professionals who are eager to contribute to government innovation and collaboration. At CGS, we foster a supportive atmosphere that encourages professional growth through various learning opportunities. Key Responsibilities:- Log productions in the Agency's eDiscovery Tracking System.- Review cover letters for substantive content and summarize productions.- Communicate with producing parties to obtain necessary passwords for encrypted media.- Ensure productions meet Relativity loading criteria and conduct virus scans using multiple protection tools.- Follow protocols for handling various document types and analyze productions for processing requirements.- Monitor incoming productions via email and FTP, and coordinate off-site scanning as needed.

Join Our Team as a Pharmacy Technician in Pharmacotherapy Support!At Shields Health Solutions, we are committed to providing exceptional patient care. As a Pharmacy Technician, you will play a vital role in our Pharmacotherapy Clinic, assisting pharmacists with patient outreach, follow-up communications, and care coordination. This position is designed to improve patient access to clinical services, ensure efficient medication management, and facilitate timely patient monitoring and follow-up throughout their therapy journey.Your contributions will help maintain a safe, efficient, and patient-centered clinical environment.

Join Our Team as a Pharmacy Technician in Pharmacotherapy Support!We are seeking a dedicated Pharmacy Technician to enhance our Pharmacotherapy Clinic operations. In this role, you will work alongside pharmacists to improve patient communication, follow-up, and care coordination. You will play a crucial role in facilitating patient access to essential clinical services, guiding medication management, and ensuring timely monitoring and follow-up for patients throughout their therapy. Your contributions will help maintain a safe, efficient, and patient-centered clinical environment within a non-dispensing setting.

Join our dynamic team at Prosidian Consulting as a Geospatial Data Technician, specializing in Mapping Support. In this role, you will leverage cutting-edge geospatial technologies to assist in mapping and spatial analysis projects. Your expertise will help drive effective decision-making and contribute to various projects that require detailed geographic insights.

Join our dedicated team as a Deskside Support Technician, where you will provide essential IT support to our clients in a dynamic office environment. In this role, you will troubleshoot hardware and software issues, assist with installations, and ensure that our users have the tools they need to succeed. Your expertise will be critical in maintaining optimal performance and enhancing user satisfaction.

About Our TeamOur IT Services and Support team is dedicated to delivering smooth, efficient, and dependable IT solutions throughout the organization. We manage frontline IT support, vendor partnerships, and equipment inventories while continuously refining our processes and documentation to enhance the overall employee experience.About the PositionAs a Frontline IT Support Specialist, you will be the primary point of contact for our helpdesk, addressing hardware, software, and network issues. You will resolve incoming support requests, collaborate with various teams to streamline workflows like onboarding and device imaging, and contribute innovative ideas to enhance daily operations for all employees.This role is based in our Seattle office, requiring on-site presence five days a week. Relocation assistance can be provided.Your Responsibilities Include:Deliver Frontline Helpdesk Support: Act as the main contact for troubleshooting hardware, software, and network issues, ensuring prompt and effective resolution of employee inquiries.Enhance Support Systems and Processes: Collaborate with cross-functional partners to identify improvement opportunities, develop and maintain standardized workflows, and share insights during IT team meetings.Participate in On-Call Rotation: Join a scheduled helpdesk on-call rotation for urgent incidents.You Will Excel in This Role If You:Possess strong technical proficiency in macOS (knowledge of Windows is a plus), identity and device management (Azure AD, Jamf, Intune), and enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products.Exhibit excellent written and verbal communication skills, ensuring clarity and professionalism in every interaction.Demonstrate a proactive, driven attitude toward problem-solving and continuous improvement.Display meticulous attention to detail in your work, consistently delivering high-quality results.Embrace a customer-first mindset and possess the ability to explain technical concepts clearly to diverse audiences.About OpenAIOpenAI is a pioneering organization committed to ensuring that artificial intelligence benefits all of humanity. We strive to create safe and advanced AI technologies that empower individuals and organizations across the globe.

Join our dynamic team as an Angular JS 2 Consultant in Washington, DC! We are looking for a skilled professional who possesses a strong understanding of Angular JS 2 and can contribute to various projects with innovative solutions. This role primarily involves collaborating with our clients to develop and enhance web applications that deliver outstanding user experiences.

Join our team as a Front Desk Receptionist in beautiful downtown Spokane! In this pivotal role, you will be the first point of contact for our clients, providing exceptional customer service and administrative support. Your responsibilities will include managing phone calls, scheduling appointments, and maintaining a welcoming environment for all visitors.

Join Mindful Support Services as an Information Security Analyst, where you will play a vital role in safeguarding our information systems and sensitive data. In this position, you will be responsible for implementing security measures, monitoring security systems, and responding to security incidents. You will collaborate with cross-functional teams to ensure compliance with industry regulations and best practices.

Join our Reliability Services team as a Reliability Technician III! We are looking for a skilled mechanical technician who thrives on challenges and enjoys a diverse range of tasks from on-site evaluations to advanced troubleshooting and repairs.In this dynamic role, you will enhance your skills and grow professionally while collaborating with a dedicated team committed to continuous improvement and exceeding customer expectations.Please note that this position entails frequent travel between customer and work locations.

Join our dynamic team at bctechpro as a Computer Field Technician, where you will play a crucial role in delivering on-site technical support and solutions to our clients. If you are passionate about technology and eager to learn, we invite you to apply!

As an Aftersales Technician, you will play a crucial role in ensuring customer satisfaction by providing top-notch support and technical assistance. You will be responsible for diagnosing issues, providing solutions, and working closely with our customers to enhance their experience with our products. This position demands strong technical skills, attention to detail, and excellent communication abilities to effectively address customer inquiries and concerns.

As a Maintenance Technician at ridezum, you will play a vital role in ensuring the optimal functionality and safety of our facilities and equipment. Your responsibilities will include conducting routine inspections, performing repairs, and collaborating with various teams to anticipate maintenance needs. If you are passionate about problem-solving and committed to excellence, we invite you to join our dynamic team.