Service Management Analyst

Role Overview Deloitte New Zealand is seeking a Service Management Analyst in Wellington. This role focuses on improving how services are delivered and supporting smooth daily operations. Collaboration with different teams and stakeholders is central to the position, as is a commitment to maintaining high standards for client outcomes. What You Will Do Work with stakeholders to review and refine service processes Analyze current workflows to spot areas for improvement Help implement recognized service management practices Contribute to projects that shape and strengthen our service delivery What We Look For Strong analytical and problem-solving abilities Experience working with multiple teams or stakeholders Interest in service management and process optimization

As a Senior Analyst / Manager in our Deal Advisory team, you will leverage your financial modelling expertise to provide critical insights that drive strategic decisions. You will be responsible for leading projects, engaging with clients, and developing innovative solutions that enhance financial performance.

Summerset is looking for an AI Scripting Analyst in Wellington. This position centers on developing and fine-tuning AI-driven solutions within the organization. Key responsibilities Write and enhance scripts for AI projects, focusing on algorithm performance Contribute to system improvements aimed at greater reliability and efficiency Location This role is based in Wellington.

Our PurposeAt Datacom, we collaborate with organizations and communities throughout Australia and New Zealand to enhance lives and empower businesses to harness technology for innovation and growth.About the PositionAs the Senior Service Delivery Manager, you will play a pivotal role in ensuring exceptional customer satisfaction by delivering high-quality services in alignment with contractual agreements. Acting as the primary contact for clients regarding the services provided, you will ensure that their expectations align with Datacom’s service standards.Your ResponsibilitiesYou will oversee governance across all service areas, including service management, incident and change management, continuous service improvement, and customer satisfaction. Additionally, you will contribute significantly to maintaining the highest level of operational service delivery. Daily tasks and governance activities will be guided by the Senior Service Delivery Manager, holding Datacom accountable for quality and customer experience.We pride ourselves on our agile approach, which allows us to adapt to the evolving needs of our customers, technology, and internal stakeholders.Your ExpertiseA strong passion for delivering outstanding service to clientsExcellent skills in building and managing customer relationships, with a strong ability to influence and persuadeCapability to drive positive outcomes by uniting people and teams to find solutionsA solid background in networking, with the ability to articulate complex networking issues to customersDemonstrated negotiation skills and commercial acumen to ensure mutually beneficial outcomesA pragmatic approach to problem-solving, adept at analyzing complex issuesAbility to establish and ensure adherence to budgets, schedules, work plans, and performance metricsProficient in networking and developing productive relationships with clients, stakeholders, and suppliersStrong consultative and planning skills, with an ability to escalate issues while maintaining a solution focusRobust financial management skillsNatural leadership abilities, facilitating frequent interactions with various stakeholders and team membersWhy Join Datacom?Datacom stands as one of the largest providers of Information Technology professional services in Australia and New Zealand, maintaining a dynamic and agile environment often missing in larger organizations. We value our people and their contributions...

Join our dynamic team as a Team Leader in Service Delivery Management at Datacom. In this pivotal role, you will lead a team of service delivery professionals, ensuring exceptional client experiences and operational excellence. You will be responsible for driving strategic initiatives, enhancing service delivery processes, and fostering a culture of continuous improvement.

About the Role Public Storage seeks a Self Storage Manager in Wellington to support daily operations and deliver strong customer service. This role keeps the facility running smoothly, helps customers with storage solutions, and maintains a tidy, secure, and well-organized site. What You Will Do Oversee day-to-day activities at the storage facility Assist customers in selecting and accessing storage units Maintain a clean, secure, and orderly environment What We Look For Strong commitment to customer service Professional and enthusiastic approach to representing the Public Storage brand Proactive problem-solving skills Clear and effective communication abilities

Join the Government of New Zealand as a Senior Business Analyst, where you will play a crucial role in shaping innovative solutions that enhance public services. Your expertise will guide project teams in analyzing business needs, designing systems, and implementing efficient processes that serve the community effectively.

Public Storage seeks a Self Storage Manager for its Wellington location. This role combines facility management with customer service, acting as the main point of contact for customers both in person and over the phone. The manager helps customers find storage options and responds to their questions, ensuring a positive experience from first inquiry through move-in. Key responsibilities Guide customers in choosing storage units and completing rental paperwork Keep the facility clean, organized, and safe at all times Manage daily operations, including opening and closing the site Respond to customer questions and resolve any issues quickly Support and training New team members receive training and resources to help them succeed in the role. Public Storage values professional growth and provides support for those starting a career in customer service.

Position: Service Delivery CoordinatorLocation: Wellington, New ZealandOur PurposeAt Datacom, we partner with organizations and communities throughout Australia and New Zealand to enhance lives and empower businesses to leverage technology for innovation and growth.Role OverviewAs a vital member of our Service Delivery team, you will have the opportunity to shape our internal processes and collaborate closely with clients to fulfill their business needs. This role allows you to be proactive, innovative, and make a meaningful impact by improving lives through technology.In your capacity as a Service Delivery Coordinator, you will ensure that all contracted services are delivered to clients in line with agreements. You will serve as the primary contact for customers regarding service delivery and will be responsible for aligning client expectations with Datacom’s service standards. You will provide end-to-end support to customers and work alongside Service Delivery Managers to assist our broader customer base.Please note that this position is exclusively located in Wellington and cannot be fully remote due to client demands; however, it currently operates under a hybrid work model. We value in-person collaboration but also recognize the importance of work-life balance, allowing you and your team to find the best arrangement.Your ResponsibilitiesAs a Service Delivery Coordinator, you will focus on:Managing contracts and commercial agreementsOverseeing service management and operational deliveryLeading virtual teamsFinancial oversightProviding administrative supportEnhancing customer relationships and satisfactionGenerating reportsDriving continuous service improvement and innovationWe are an agile organization eager to adapt to the evolving needs of our customers, technology, and internal stakeholders, and this role may evolve to meet those requirements.Your QualificationsWe seek a candidate with approximately 1 year of experience in IT, ideally within a managed services environment. You should be enthusiastic about customer experience, highly organized, and knowledgeable about service delivery and SLA compliance.A strong understanding of service management methodologies, particularly ITIL, along with a foundational grasp of technical concepts and frameworks is preferred. Exceptional verbal and written communication skills, as well as outstanding customer relationship management abilities, are essential. Experience or exposure in project management would be a significant advantage.

The impact you'll make:As a Senior Analyst at Deloitte, you will play a crucial role in our client projects by providing expert financial modelling and insightful analysis. Your typical day will involve:Identifying and analysing key value drivers for businesses and projects.Developing comprehensive financial models tailored to client needs.Preparing and delivering modelling outputs and findings to stakeholders, with support from senior team members.Utilizing your problem-solving abilities and technical expertise to tackle project tasks.Ensuring precision and quality in modelling work through thorough peer reviews and constructive feedback.Mentoring and developing junior team members to enhance their skills.

Ampol Limited is seeking a Loyalty Marketing Analyst in Wellington. This role centers on supporting marketing teams by using data to enhance customer loyalty and engagement. Key responsibilities Analyze customer behavior and preferences to guide loyalty program decisions Apply data insights to help refine and improve loyalty initiatives Collaborate with marketing colleagues to ensure loyalty programs align with business goals and customer needs What we look for Interest in marketing analytics and customer engagement Skill in interpreting data and spotting trends Commitment to improving the customer experience through loyalty programs This position is based in Wellington.

Role overview Ampol Limited is looking for a Data Analyst (Kaitātari Raraunga) in Wellington. This role focuses on turning data into clear insights that support business decisions and improve how teams work together. What you will do Work with colleagues across different departments to understand data needs Analyze data to uncover trends and opportunities for operational improvement Present findings that help guide strategic choices

Ampol seeks a Data Analyst (Kaitātari Raraunga) to join the team in Wellington. This position centers on supporting colleagues by working with data and uncovering patterns that inform business choices. What you will do Examine data sets to find relevant trends and patterns Share insights with the team to support decision-making Contribute to Ampol’s work in energy solutions through data-driven analysis Location This role is based in Wellington.

KPMG New Zealand, part of the esteemed global KPMG network, stands as one of the foremost professional services organizations worldwide. Our mission is to drive audit, tax, and advisory services for a diverse clientele, including individuals, small to medium-sized enterprises, not-for-profit organizations, multinational corporations, and government agencies. At KPMG, we are dedicated to 'Fuelling New Zealand’s prosperity,' contributing to the collective wealth and enduring well-being of all New Zealanders.KPMG’s Deal Advisory practice serves as a crucial provider of financial guidance across various sectors, including Mergers & Acquisitions, Valuations, Infrastructure & Projects, Restructuring, Transaction Services, and Debt Advisory Services. Our team merges commercial insight with in-depth industry knowledge to deliver services that add significant value to our clients. The Deal Advisory environment is dynamic and collaborative, offering opportunities for professional growth in the field of investment.

We are seeking an experienced and dynamic individual to lead our Tanker Services operations at Adler Allan. As the Head of Operations, you will be responsible for overseeing and optimizing the operational processes related to our tanker services, ensuring efficiency and excellence in service delivery.Your role will involve strategic planning, resource allocation, and team leadership while collaborating closely with other departments to drive operational success. A strong focus on safety, compliance, and customer satisfaction is essential in this position.

Join Ampol as a Senior Business Analyst, where you will play a pivotal role in driving strategic initiatives and optimizing business processes. In this dynamic position, you will collaborate with cross-functional teams to deliver actionable insights and foster data-driven decision-making.

Role overview Deloitte New Zealand is hiring a Helpdesk Analyst (Level 1/2) in Wellington. This role focuses on supporting clients with their technology needs, handling troubleshooting, and resolving IT issues as they arise. What you will do Respond to client requests and incidents, providing timely IT support Troubleshoot hardware and software issues for end users Work to resolve problems efficiently, aiming for minimal disruption Help maintain strong client relationships through reliable service Location This position is based in Wellington, New Zealand.

Domino's Pizza in Wellington seeks an Assistant Manager to help oversee store operations. This role partners with the store manager to keep daily activities on track and maintain a high level of customer service. Main responsibilities Assist the store manager with daily operations and work toward sales targets Train and support team members to develop their skills and encourage teamwork Monitor inventory and supplies to ensure the store runs smoothly Uphold food safety and hygiene standards at all times Foster a welcoming environment for both staff and customers What we’re looking for Genuine interest in pizza and a focus on customer satisfaction Experience guiding and supporting a team Strong attention to detail, especially regarding food safety and store protocols

Role overview Domino's Pizza, Inc. is hiring a General Manager in Wellington. This role leads daily operations, manages team members, and maintains high standards for customer service. The General Manager works to meet sales goals and support the store’s profitability. What you will do Oversee all aspects of store operations Manage, train, and support staff Maintain strong customer service standards Work toward sales and profit targets

Role overview Domino's Pizza in Wellington seeks an Assistant Manager to help lead daily store operations. This position works closely with the store manager, with a strong emphasis on customer service and supporting ongoing sales growth. What you will do Assist with daily store management tasks Train and guide new team members to ensure smooth onboarding Monitor inventory and manage stock levels Uphold operational standards and follow established procedures Contribute to a positive and collaborative workplace Requirements Experience supporting and motivating a team Strong people skills and a commitment to delivering great service Willingness to take on a leadership role Organized approach with attention to detail