Team Leader in Service Delivery Management

Join our dynamic team as a Team Leader in Service Delivery Management at Datacom. In this pivotal role, you will lead a team of service delivery professionals, ensuring exceptional client experiences and operational excellence. You will be responsible for driving strategic initiatives, enhancing service delivery processes, and fostering a culture of continuo…

Our PurposeAt Datacom, we collaborate with organizations and communities throughout Australia and New Zealand to enhance lives and empower businesses to harness technology for innovation and growth.About the PositionAs the Senior Service Delivery Manager, you will play a pivotal role in ensuring exceptional customer satisfaction by delivering high-quality services in alignment with contractual agreements. Acting as the primary contact for clients regarding the services provided, you will ensure that their expectations align with Datacom’s service standards.Your ResponsibilitiesYou will oversee governance across all service areas, including service management, incident and change management, continuous service improvement, and customer satisfaction. Additionally, you will contribute significantly to maintaining the highest level of operational service delivery. Daily tasks and governance activities will be guided by the Senior Service Delivery Manager, holding Datacom accountable for quality and customer experience.We pride ourselves on our agile approach, which allows us to adapt to the evolving needs of our customers, technology, and internal stakeholders.Your ExpertiseA strong passion for delivering outstanding service to clientsExcellent skills in building and managing customer relationships, with a strong ability to influence and persuadeCapability to drive positive outcomes by uniting people and teams to find solutionsA solid background in networking, with the ability to articulate complex networking issues to customersDemonstrated negotiation skills and commercial acumen to ensure mutually beneficial outcomesA pragmatic approach to problem-solving, adept at analyzing complex issuesAbility to establish and ensure adherence to budgets, schedules, work plans, and performance metricsProficient in networking and developing productive relationships with clients, stakeholders, and suppliersStrong consultative and planning skills, with an ability to escalate issues while maintaining a solution focusRobust financial management skillsNatural leadership abilities, facilitating frequent interactions with various stakeholders and team membersWhy Join Datacom?Datacom stands as one of the largest providers of Information Technology professional services in Australia and New Zealand, maintaining a dynamic and agile environment often missing in larger organizations. We value our people and their contributions...

Position: Service Delivery CoordinatorLocation: Wellington, New ZealandOur PurposeAt Datacom, we partner with organizations and communities throughout Australia and New Zealand to enhance lives and empower businesses to leverage technology for innovation and growth.Role OverviewAs a vital member of our Service Delivery team, you will have the opportunity to shape our internal processes and collaborate closely with clients to fulfill their business needs. This role allows you to be proactive, innovative, and make a meaningful impact by improving lives through technology.In your capacity as a Service Delivery Coordinator, you will ensure that all contracted services are delivered to clients in line with agreements. You will serve as the primary contact for customers regarding service delivery and will be responsible for aligning client expectations with Datacom’s service standards. You will provide end-to-end support to customers and work alongside Service Delivery Managers to assist our broader customer base.Please note that this position is exclusively located in Wellington and cannot be fully remote due to client demands; however, it currently operates under a hybrid work model. We value in-person collaboration but also recognize the importance of work-life balance, allowing you and your team to find the best arrangement.Your ResponsibilitiesAs a Service Delivery Coordinator, you will focus on:Managing contracts and commercial agreementsOverseeing service management and operational deliveryLeading virtual teamsFinancial oversightProviding administrative supportEnhancing customer relationships and satisfactionGenerating reportsDriving continuous service improvement and innovationWe are an agile organization eager to adapt to the evolving needs of our customers, technology, and internal stakeholders, and this role may evolve to meet those requirements.Your QualificationsWe seek a candidate with approximately 1 year of experience in IT, ideally within a managed services environment. You should be enthusiastic about customer experience, highly organized, and knowledgeable about service delivery and SLA compliance.A strong understanding of service management methodologies, particularly ITIL, along with a foundational grasp of technical concepts and frameworks is preferred. Exceptional verbal and written communication skills, as well as outstanding customer relationship management abilities, are essential. Experience or exposure in project management would be a significant advantage.

Role Overview Deloitte New Zealand is seeking a Service Management Analyst in Wellington. This role focuses on improving how services are delivered and supporting smooth daily operations. Collaboration with different teams and stakeholders is central to the position, as is a commitment to maintaining high standards for client outcomes. What You Will Do Work with stakeholders to review and refine service processes Analyze current workflows to spot areas for improvement Help implement recognized service management practices Contribute to projects that shape and strengthen our service delivery What We Look For Strong analytical and problem-solving abilities Experience working with multiple teams or stakeholders Interest in service management and process optimization

Why Join Verifone? With over 30 years of pioneering excellence in the electronic payment technology sector, Verifone stands as a premier provider of electronic payment solutions globally. We are proud to partner with leading retailers, banks, and third-party vendors to develop and implement innovative payment solutions that enhance the customer experience worldwide. At Verifone, we foster a vibrant, diverse, and results-driven work environment where employees are empowered to excel. Our commitment to innovation and customer satisfaction propels our team as we continually strive to redefine the future of payments. Whether working on the next generation of secure payment systems or expanding electronic payments into new markets, our employees are dedicated to the success of our clients, partners, and stakeholders. We promote an in-office culture that enhances career development and business outcomes through physical co-location. Currently, hybrid work schedules are permitted, although we regularly assess our attendance policy.

Join our dynamic team as a Retail Merchandiser Team Lead where you will play a key role in enhancing retail operations. You will be responsible for overseeing merchandising strategies, ensuring optimal product placement, and leading a team to achieve sales objectives. Your leadership will be instrumental in driving results and fostering a collaborative environment among team members.

As a Delivery Director, you will spearhead the successful implementation of large-scale, multi-faceted programs and projects, frequently engaging with various vendors, stakeholders, and governance frameworks. Your role will involve providing strategic oversight, ensuring delivery assurance, and leading throughout the entire lifecycle of transformative initiatives.You will:Steer the delivery of extensive, intricate technology implementations across diverse technology solutions and sectors, including health, public services, and financial sectors.Offer strategic guidance and supervision across multiple delivery streams, guaranteeing alignment with business objectives and governance structures.Serve as a senior advisor to clients, shaping delivery strategies, program frameworks, and risk mitigation tactics.Assemble and lead high-performing delivery teams, nurturing a culture of accountability, teamwork, and continual enhancement.Effectively manage ambiguity and intricacies, addressing delivery obstacles to achieve successful results.Oversee vendor and contract management, ensuring commercial alignment and performance metrics are met.Engage with executive stakeholders, boards, and steering committees, fostering delivery confidence and transparency.Drive delivery assurance, program recovery, and independent health assessments as necessary.Contribute to business development, client relationship management, and opportunity identification.Champion delivery excellence within Deloitte by leveraging global assets, accelerators, and best practice methodologies.

The Delivery Lead at Contact Energy guides projects from start to finish, making sure goals are met on schedule and within budget. This position works closely with teams across different functions, coordinating efforts to keep projects moving smoothly. Role overview This role focuses on managing project delivery and aligning work with strategic objectives. The Delivery Lead acts as a central point for communication, helping teams and stakeholders stay informed and engaged throughout each project phase. What you will do Oversee project timelines, budgets, and deliverables Work with cross-functional teams to coordinate tasks and resolve issues Manage stakeholder expectations and maintain clear communication Support a positive and productive team environment Requirements Experience leading project delivery Strong collaboration and communication skills Ability to manage multiple priorities and deadlines Leadership skills to guide teams toward shared goals

Summerset Group Holdings Limited seeks a Team Administrator to support the Group Technology department in Wellington. This position plays a key role in keeping technology projects and daily operations organized and on track through a variety of administrative tasks. Key responsibilities Manage team calendars and schedules to keep activities coordinated Arrange meetings, book rooms, and prepare necessary materials Handle a range of general administrative duties as required What we look for Strong organizational skills to manage multiple tasks efficiently Keen attention to detail A proactive mindset for supporting colleagues and anticipating needs This role contributes to technology initiatives within a collaborative team. Those who enjoy keeping operations smooth and supporting a busy group will find this position rewarding.

Domino's Pizza, Inc. in Wellington is looking for Delivery Drivers to join the team. This role centers on bringing fresh pizzas and sides to customers throughout the Wellington area. Every delivery offers a chance to provide friendly service and leave a positive impression. Key responsibilities Deliver orders quickly and safely to customers across Wellington Handle food carefully to ensure it arrives in top condition Offer courteous, helpful service at each delivery What we value Reliable drivers who enjoy time on the road Team members who focus on customer satisfaction Individuals who take pride in delivering quality food

Join the Domino's team as a Delivery Driver and become a vital part of our mission to deliver delicious pizzas to our customers in Wellington. As a Delivery Driver, you will be responsible for ensuring timely and accurate deliveries while providing excellent customer service. This role offers flexible hours and the opportunity to work in a fun, fast-paced environment.

Domino's Pizza in Wellington is looking for a Delivery Driver to join the team. This role plays a key part in making sure customers receive their orders quickly and accurately, while maintaining a friendly attitude throughout each delivery. Key responsibilities Deliver orders to customers' addresses on time and in good condition Offer helpful and courteous service at every delivery Assist with upholding Domino's standards for quality and efficiency in the store Role overview Delivery Drivers at Domino's support both the store and the customer experience. The position involves driving, customer interaction, and teamwork to keep service running smoothly. A positive attitude and reliability are important for success in this role.

Join the dynamic team at Domino's Pizza as a Customer Service Representative! In this role, you'll be the frontline ambassador for our brand, ensuring customer satisfaction through exceptional service. Your responsibilities will include taking orders, addressing customer inquiries, and providing product information. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!

Public Storage seeks a Self Storage Manager for its Wellington location. This role combines facility management with customer service, acting as the main point of contact for customers both in person and over the phone. The manager helps customers find storage options and responds to their questions, ensuring a positive experience from first inquiry through move-in. Key responsibilities Guide customers in choosing storage units and completing rental paperwork Keep the facility clean, organized, and safe at all times Manage daily operations, including opening and closing the site Respond to customer questions and resolve any issues quickly Support and training New team members receive training and resources to help them succeed in the role. Public Storage values professional growth and provides support for those starting a career in customer service.

Role Overview The Warehouse in Lyall Bay is looking for a Casual Team Member to join the crew. This position offers flexible hours and the chance to work alongside a supportive team at Wellington Airport. What You Will Do Assist customers on the shop floor and at checkout Restock shelves and help keep inventory organized Maintain tidy, well-presented store areas Work with team members to deliver friendly, efficient service Who Suits This Role This job suits people who enjoy helping others and like variety in their day. It’s a good fit for those who want flexible shifts and enjoy interacting with a wide range of customers.

The Warehouse in Lower Hutt is looking for a Nightfill Team Member to help keep the store ready for customers each day. This position focuses on restocking shelves and making sure products are easy to find and well-presented. What you will do Replenish shelves and displays throughout the night Check inventory levels and help maintain stock accuracy Keep aisles tidy and create a welcoming shopping space Who we’re looking for Attention to detail when handling stock Interest in retail and store presentation Reliable and able to work night shifts This role is essential to making sure customers find what they need each morning. If you care about keeping things organised and enjoy working behind the scenes, this could be a good fit.

KPMG New Zealand, part of the esteemed global KPMG network, stands as one of the foremost professional services organizations worldwide. Our mission is to drive audit, tax, and advisory services for a diverse clientele, including individuals, small to medium-sized enterprises, not-for-profit organizations, multinational corporations, and government agencies. At KPMG, we are dedicated to 'Fuelling New Zealand’s prosperity,' contributing to the collective wealth and enduring well-being of all New Zealanders.KPMG’s Deal Advisory practice serves as a crucial provider of financial guidance across various sectors, including Mergers & Acquisitions, Valuations, Infrastructure & Projects, Restructuring, Transaction Services, and Debt Advisory Services. Our team merges commercial insight with in-depth industry knowledge to deliver services that add significant value to our clients. The Deal Advisory environment is dynamic and collaborative, offering opportunities for professional growth in the field of investment.

We are seeking an experienced and dynamic individual to lead our Tanker Services operations at Adler Allan. As the Head of Operations, you will be responsible for overseeing and optimizing the operational processes related to our tanker services, ensuring efficiency and excellence in service delivery.Your role will involve strategic planning, resource allocation, and team leadership while collaborating closely with other departments to drive operational success. A strong focus on safety, compliance, and customer satisfaction is essential in this position.

Arvida Group Limited is seeking a Clinical Manager to guide clinical operations at its Wellington location. This leadership role centers on supporting a team of healthcare professionals and maintaining high standards of care for residents. Role overview The Clinical Manager oversees daily clinical activities, ensuring all practices align with current regulations. This position also involves encouraging professional growth and a focus on continuous improvement throughout the team. What you will do Lead and support a team of healthcare providers Monitor and enhance the quality of patient care Ensure compliance with relevant healthcare regulations Promote a culture of learning and improvement Requirements Background in healthcare with experience managing clinical teams Commitment to delivering excellent patient outcomes Strong understanding of regulatory standards in healthcare settings Leadership skills to inspire and guide staff

Domino's Pizza in Wellington seeks an Assistant Manager to help oversee store operations. This role partners with the store manager to keep daily activities on track and maintain a high level of customer service. Main responsibilities Assist the store manager with daily operations and work toward sales targets Train and support team members to develop their skills and encourage teamwork Monitor inventory and supplies to ensure the store runs smoothly Uphold food safety and hygiene standards at all times Foster a welcoming environment for both staff and customers What we’re looking for Genuine interest in pizza and a focus on customer satisfaction Experience guiding and supporting a team Strong attention to detail, especially regarding food safety and store protocols