About the job
Join our dynamic team as a Field Application Engineer in our Hoofddorp office, specializing in cutting-edge liquid-cooling solutions. Your role will be pivotal in ensuring customer-facing technical success, guiding our innovative products from initial qualification to large-scale deployment. You will take the lead in design-in processes, validation, and provide on-site support while collaborating closely with Sales, Engineering, Quality, Operations, and Manufacturing teams.
Key Responsibilities:
- Project Leadership: Strategically plan and track milestones, manage risks, and drive cross-functional execution from design-in to production.
- Customer Technical Engagement: Gather requirements, navigate trade-offs, ensure specifications are met, and provide architectural support.
- Validation & Quality Assurance: Develop and execute comprehensive test plans (pressure, leak, flow, thermal, vibration); document findings and resolve issues.
- On-site Technical Support: Prioritize and optimize performance at customer data centers and facilities.
- RMA Management: Provide initial response, conduct on-site fault isolation, coordinate failure analysis with the factory, and implement corrective actions.
- Manufacturing and Process Collaboration: Possess a solid understanding of liquid-cooling manufacturing processes (brazing, welding, testing) and work hand-in-hand with the manufacturing team to maintain quality and output.
- Market & Roadmap Input: Transform customer insights and market trends into product requirements and quality objectives.

