Field Operations Associate at Serve Robotics | Orange County

Serve RoboticsOrange County

On-site Full-time

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Experience Level

Experience

Qualifications

- Strong problem-solving abilities and a proactive approach to challenges.- Excellent communication skills for effective collaboration with team members.- Ability to perform light maintenance tasks and operate technical equipment.- A keen interest in technology and robotics is a plus.

About the job

At Serve Robotics, we're transforming urban mobility with our innovative sidewalk robot, designed to streamline deliveries, alleviate congestion, and empower local businesses.

Our fleet of robots has been enhancing delivery experiences for merchants, customers, and pedestrians in major cities including Los Angeles, Miami, Dallas, Atlanta, and Chicago. We are on the lookout for passionate individuals eager to transition robotic deliveries from a novel concept to an everyday solution.

About Us

We are a team of seasoned professionals in software, hardware, and design, uniting our expertise to forge a future where technology solves real-world challenges. Our focus is on leveraging robotics, machine learning, and computer vision to enhance user experiences. Our diverse and driven team thrives on collaboration and respect, believing that complex problems are best tackled together.

Role Overview

In the role of Operations Associate, you will be instrumental in ensuring the seamless operation of our autonomous delivery robots. While our robots are engineered for independent operation, they occasionally require assistance navigating obstacles, troubleshooting technical issues, or adapting to environmental challenges. Your role will be crucial in these moments.

This hands-on position involves field support for our robots, performing light maintenance such as cleaning sensors, and ensuring timely and safe deliveries. Your effective problem-solving skills and field support will help minimize service interruptions and safeguard essential equipment. You will also document incidents and observations that contribute to our ongoing improvement efforts.

You will work closely with various teams across operations, engineering, and customer support, managing robot deployments, escalating technical issues, and supporting safety and training initiatives.

Key Responsibilities

Ensure field readiness of robots by providing timely support, coordination, and order fulfillment as required.
Assist in deployment processes, including preparation, inspection, cleaning, and positioning of robots.
Monitor, document, and resolve escalation tickets while maintaining clear communication with relevant teams.

About Serve Robotics

At Serve Robotics, we are at the forefront of transforming how deliveries are made in urban environments. Our state-of-the-art sidewalk robots are designed to enhance the delivery process, making it more accessible and efficient. With a dedicated team of tech veterans, we are committed to leveraging cutting-edge technologies to build a better future for local businesses and communities.

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