About the job
About Us:
Founded in 2007, Wifinity emerged to address a crucial challenge - ensuring reliable connectivity for our armed forces. Often stationed in remote barracks, our soldiers faced obstacles in accessing traditional landline services. This issue extends beyond the military; students in university housing, families at holiday resorts, and residents in shared or retirement accommodations also struggle with conventional broadband solutions.
At Wifinity, we provide an innovative alternative. Our services deliver the same high-speed internet and secure networks as traditional broadband, without the associated drawbacks. We offer flexible, Pay As You Go options, allowing customers to pay only for what they need, free from heavy penalties or long-term contracts.
We simplify connectivity.
The Opportunity:
We are on the lookout for a dynamic Field Operations Engineer to become the onsite champion of Wifinity, representing our brand to clients. In this role, you will provide exemplary customer support, implement technical solutions, and oversee the commissioning of new and upgraded sites, ensuring all installations adhere to our design and company standards. This position offers hands-on experience with large-scale networks and infrastructure, playing a vital role in enhancing customer satisfaction and operational excellence.
Key Responsibilities:
- Troubleshoot network and client device issues onsite, both technical and physical.
- Work closely with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites.
- Conduct network performance analysis, compile reports, and react to monitoring alerts.
- Perform scheduled maintenance and address live break-fix faults in the field.
- Carry out wireless surveys, optimize Wi-Fi performance, and ensure compliance with installation standards.
- Provide technical support for infrastructure installation including cabling, fiber, cabinets, and switches.
- Commission remote sites onto the Wifinity core network, incorporating circuits, radio links, fiber distribution, access points, and switches.
- Audit installation quality and facilitate handover acceptance from installation teams.
- Create and implement testing procedures for cabling, fiber, wireless coverage, and product testing.
- Investigate and rectify faults, collaborating with management and relevant stakeholders.
- Maintain accurate records of changes and integrate new hardware/services into monitoring systems.
- Prepare workflow process reports and provide technical support.
- Ensure adherence to Health & Safety standards and safe working conditions.
- Train and assist Field Engineering staff as needed.
