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Field Service Engineer I - Development Program

Ultima GenomicsFremont, California, United States
On-site Full-time $37/hr - $37/hr

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Experience Level

Entry Level

Qualifications

Deliver on-site service to a designated account or small region, including the repair and installation of instrumentation under development. Analyze technical reports and collaborate with technical staff to diagnose issues, communicating solutions and timelines to customers. Maintain detailed records of tool configurations, including hardware, software, consumables, and application releases. Facilitate customer interactions with research and development teams, maintaining strong relationships and instilling confidence in our company and products. Exceed customer expectations in service, support, and product development. Summarize and relay issues to development engineers for effective triage and resolution.

About the job

Join a Revolutionary Life Sciences Technology Company

Ultima Genomics is at the forefront of innovation in genomics technology, striving to expand the boundaries of genomic information to facilitate significant advancements in biology and enhance human health. We have pioneered a groundbreaking sequencing approach that addresses the high costs associated with current technologies. Backed by around $600 million from leading global investors, our diverse team comprises experts from healthcare, engineering, technology, and software disciplines. We foster collaboration among successful entrepreneurs, chemists, engineers, biologists, and commercial leaders. Be part of our mission to harness the power of genomics at scale and transform the future of human health.

We are seeking a highly motivated Field Service Engineer I - Development Program to join our Field Service Development Program!

Engage in an immersive 4-month training program at our San Francisco Bay Area headquarters, gaining hands-on experience to become a field service engineer at our cutting-edge genomics startup, before being assigned to various customer sites across the nation. Throughout this period, you will collaborate closely with our Engineering, Operations, Research, and Commercial teams, learning about our technology from inception to deployment. Expect an active environment with practical training on our production line, in engineering labs, and in the field alongside our experts as we launch the next evolution in genomics.

About Ultima Genomics

Ultima Genomics is a pioneering life sciences technology company dedicated to advancing genomics through innovative solutions that drive breakthroughs in biology and health. With substantial funding and a team of diverse experts, we are committed to transforming genomic sequencing and accessibility.

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