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Field Service Engineer II

ASM InternationalChina > Shanghai
On-site Full-time

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Qualifications

JOB RESPONSIBILITIESEnsure optimal tool uptime and facilitate effective installation and support for hardware issues. Develop and maintain technical documentation for internal and external stakeholders. Foster long-term innovative global technology systems to enhance customer relations. Utilize communication tools like telephone, email, and presentations to ensure consistent customer follow-up. Drive continuous improvement initiatives for customer experiences through team collaboration, hardware, software, and support tool enhancements. Oversee new product installations and subsequent hardware development. Manage projects for new evaluations, ensuring successful outcomes. Perform any additional tasks as required. Willingness to travel for business when necessary. REQUIREMENTSBachelor’s degree in an Engineering discipline. Proven ability to cultivate collaborative relationships with customers and internal stakeholders. Capacity to thrive in a team-oriented environment while meeting tight deadlines.

About the job

 

Join ASM and be part of a dynamic team where cutting-edge technology intersects with a collaborative culture.

With over 55 years of experience, ASM is leading the charge in innovation and technological advancement. Our diverse team of over 4,500 professionals from 70 nationalities plays a pivotal role in shaping future trends such as 5G, cloud computing, artificial intelligence, and autonomous driving. Beyond technology, we are committed to diversity, inclusion, and sustainability, aiming to create a positive impact on the world. Our development programs are designed to foster your growth, empowering you to push the limits of innovation.

POSITION SUMMARY

ASM is on the lookout for a dedicated Field Service Engineer to join our CVD/EPI/PEALD/Furnace division. In this role, you will provide essential support and troubleshooting at client sites, becoming a key contributor to our business success by enhancing processes and toolsets used in customer operations.

About ASM International

ASM International is a pioneering leader in the semiconductor industry, committed to innovation and sustainability. With a diverse workforce and a focus on technological advancements, ASM is dedicated to shaping the future of technology while maintaining a strong emphasis on inclusivity and environmental responsibility.

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