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Field Service Engineer II

On-site Full-time

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Experience Level

Experience

Qualifications

To be successful in this role, you should possess:A Bachelor’s degree in Engineering, Biomedical Engineering, or a related field. At least 2 years of experience in field service, technical support, or a related area, preferably in the medical device industry. Strong troubleshooting skills and a mechanical aptitude. Excellent communication and interpersonal skills to interact effectively with clients and collaborate with team members. Ability to travel frequently to client sites.

About the job

The Field Service Engineer II at Intuitive Surgical in Phoenix focuses on supporting customers who use robotic surgical systems. The main responsibility is to keep these systems running smoothly in clinical environments by handling installation, maintenance, and repairs. Reliable equipment performance is essential for patient care, and this role helps ensure that hospitals and clinics can deliver effective treatments.

What you will do

  • Install robotic surgical systems at customer locations
  • Carry out routine maintenance and troubleshoot technical issues
  • Diagnose and repair equipment to reduce downtime
  • Work directly with clients to address service needs and support satisfaction

Impact

Field Service Engineers contribute to the delivery of advanced medical technology by supporting surgical teams and helping improve patient outcomes. The work ensures that robotic surgical equipment meets performance standards and is ready for use when needed.

About Intuitive Surgical, Inc.

Intuitive Surgical is a global leader in minimally invasive robotic-assisted surgery. Our mission is to expand the potential of surgeons and improve patient outcomes through innovative technology. We foster a collaborative and inclusive work environment where employees can thrive and contribute to life-changing advancements in healthcare.

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