Field Service Engineer - Level 1

Join us at MongoDB as a Technical Services Engineer, where you'll be at the forefront of delivering top-tier technical support to our clients. In this role, you will leverage your expertise to troubleshoot complex issues, provide insightful solutions, and ensure our customers are maximizing the value of our cutting-edge database technology.Your responsibilit…

About the Role: At Tanium, we recognize the pivotal role our Technical Support Engineers play in enhancing customer satisfaction. As a crucial part of our team, you will be dedicated to resolving technical challenges and providing timely answers to customer inquiries. Your proactive and reactive efforts will significantly contribute to enriching the experience of our enterprise clients while utilizing Tanium's solutions. This position reports to a Support Manager. In this role, you will have the opportunity to utilize your technical expertise continually, while also expanding your knowledge in areas such as scripting and debugging. Key Responsibilities: Support customers by: Triaging incoming support cases Resolving customer support queries Collaborating with fellow Support Engineers on their assigned cases Responding to customer inquiries on the Tanium community site Enhancing customer experience by: Documenting best practices Tracking activities, documenting root causes, and generating reports Acting as a technical subject matter expert, focusing primarily on testing and troubleshooting Testing Tanium products and providing constructive feedback to Engineering teams for customer experience improvements

AECOM is seeking a highly skilled Technical Director specializing in Electrical Engineering to join our dynamic team in Sydney. In this role, you will lead a diverse team of engineers and technicians, ensuring the delivery of high-quality electrical engineering solutions for various projects. Your expertise will drive innovation and efficiency, enhancing our project outcomes and client satisfaction.

Join our dynamic team as a Technical Solutions Engineer at Arista Networks, where you will play a crucial role in delivering innovative solutions to our clients. You'll engage with customers to understand their technical needs and provide tailored solutions that enhance their operational performance. This position offers a unique opportunity to work at the intersection of technology and customer service, ensuring that our clients achieve their desired outcomes.

We are seeking a highly skilled and experienced Senior Project Manager to lead our Technical Services team at Turner Townsend in Sydney. This role involves overseeing complex projects in the real estate sector, ensuring that they are delivered on time, within budget, and to the highest quality standards. The ideal candidate will possess a strong technical background, excellent communication skills, and a proven track record of successfully managing large-scale projects.

Join Ping Identity as a Principal Technical Support Engineer, where you will be at the forefront of delivering exceptional technical support solutions. In this pivotal role, you will leverage your extensive experience to troubleshoot complex technical issues, ensuring customer satisfaction and fostering long-term relationships. You will collaborate with cross-functional teams to enhance product offerings and contribute to knowledge base improvements.

Join WalkMe, a leader in Digital Adoption Platforms (DAP) and a proud subsidiary of SAP. Our mission is to empower organizations to navigate the complexities of the digital landscape and optimize their technological investments. With WalkMe’s innovative features such as guidance, engagement, insights, and automation, we help employees increase productivity, provide executives with enhanced visibility into digital usage, and enable organizations to maximize their digital assets for successful transformations.In collaboration with SAP, we are transforming the digital journey for businesses by seamlessly integrating SAP’s powerful ERP solutions with WalkMe’s user-friendly digital adoption platform, enhancing productivity and user experience.As a Technical Support Engineer, you will report directly to the Support Manager and serve as the primary contact for our valued customers throughout their journey with WalkMe—from post-sale support through onboarding, project success, and contract renewals. Your role is vital in delivering timely and effective solutions, ensuring we meet our Service Level Agreements (SLAs) and maintain high levels of customer satisfaction. You will also contribute to the growth of our knowledge base and customer community, further enriching the customer experience.

Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and take advantage of this outstanding opportunity! Supported by prestigious venture capitalists and recognized in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is revolutionizing the global legal landscape.We are excited to expand our Support function, where you will be the first point of contact for prospective and existing customers, ensuring a seamless integration of Luminance’s innovative technology into their operations. As a member of the Support team, you will manage customer inquiries, troubleshooting issues, and maintaining strong relationships from start to finish.You will be responsible for ticketing and resolving customer queries directly or collaborating with various departments to provide effective communication and exceptional service. Your role will involve understanding customer use cases and needs, ultimately enhancing their experience with our products. The ideal candidate is a people-oriented individual with critical thinking skills and a passion for problem-solving.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most advanced customer service AI agent available, enabling businesses to provide round-the-clock, flawless customer service and significantly enhance their customer interactions. Fin integrates seamlessly with our Helpdesk, forming a comprehensive solution known as the Intercom Customer Service Suite, designed to handle more intricate or high-touch queries that necessitate human intervention.Established in 2011 and trusted by almost 30,000 businesses worldwide, Intercom is redefining the standards of customer service. Guided by our core values, we continually push boundaries, operate with agility, and consistently deliver outstanding value to our clients.What’s the opportunity?In the era of AI, customer support is evolving rapidly, and so are the professionals who deliver it. Our next Technical Support Specialist will be a self-starter, deeply inquisitive, and well-versed in AI tools, maintaining high standards for themselves and their team.As a Technical Support Specialist, you will manage intricate technical inquiries regarding some of our most sophisticated features, serve as an escalation point for your colleagues on challenging investigations, and consistently deliver world-class customer support. You will collaborate proactively with customers to maximize their use of our platform while driving enhancements in product, processes, and team development. Utilizing AI tools in conjunction with your expertise, you will efficiently resolve complex cases and contribute to fostering a culture of continuous improvement. We frequently release product updates, making this a dynamic environment perfect for those excited by perpetual learning!If this role excites you, we would love to have you as our next Technical Support Specialist.What will I be doing?Communicating effectively and efficiently with our customers — we utilize our own product for most support interactions, but outbound calls are also part of our service.Taking ownership of customer communications and issues from initial contact until resolution.Becoming a comprehensive knowledge resource on how Intercom operates and what it can achieve.Collaborating with the Support team to ensure every customer has a positive experience with the product, focusing on making it user-friendly, reliable, bug-free, and fast.Working directly with product teams to identify current issues and offer insights for improvement.

Join Arista Networks as a Technical Solutions Engineer focused on Campus and WiFi solutions in our Sydney office. This role is integral in driving our cutting-edge technology forward, providing exceptional technical support and solutions to our clients.You will collaborate with diverse teams to develop and implement innovative network solutions, ensuring optimal performance and reliability. Your expertise will be critical in enhancing customer satisfaction and fostering long-term partnerships.

Who We AreVerkada is revolutionizing the way organizations safeguard their people and spaces through an integrated, AI-driven platform. As a frontrunner in cloud physical security, Verkada provides organizations with enhanced safety and efficiency via a unified software platform that encompasses solutions for video surveillance, access management, air quality monitoring, alarms, intercom systems, and visitor management.With over 30,000 organizations globally, including more than 100 Fortune 500 companies, relying on Verkada for their physical security needs, we simplify management, empower intelligent control, and support scalable implementations. Since our founding in 2016, Verkada has experienced rapid growth, now operating from 15 offices with a workforce of over 2,200 full-time employees.About The RoleAs we expand our footprint in the APAC region, Verkada is on the lookout for Technical Support Engineers to enhance our support for enterprise customers in our Sydney office. Joining our Technical Support team means becoming part of a talented group that provides assistance across the full suite of Verkada's cloud-managed building security products. You will tackle technical challenges independently and collaboratively, guiding customers through our platform's intricacies. Our team acts as a vital link between customers, Engineering, and Product Management. If you are eager to make a significant impact and advance your career in the cloud-managed IoT sector, we would love to connect with you!This role necessitates your presence on-site five days a week in our dynamic Sydney office where collaboration and innovation flourish.

At Jump Trading Group, we are dedicated to pioneering research and innovation in the financial markets. We empower talented individuals in Mathematics, Physics, and Computer Science to explore scientific frontiers and implement groundbreaking research. Our culture fosters creativity, intellectual honesty, and a competitive spirit, emphasizing collaboration and mutual respect. We believe in achieving success together while unlocking individual potential.The Trading Infrastructure team is a global network of engineers responsible for architecting, building, and maintaining our state-of-the-art infrastructure. Our efforts span from colocation design and implementation to optimizing exchange connectivity and developing high-performance, low-latency Wide Area Networks. We leverage research and automation to continuously innovate and scale our infrastructure, supporting our trading operations and business evolution.About the Role:The Technical Operations Internship is a dynamic 10-week program designed to immerse you in our frontline technology teams, who manage, monitor, and enhance the real-time trading environment at Jump Trading.During this internship, you will collaborate closely with seasoned systems and network engineers, acquiring extensive technical and operational insights across all facets of the trading platform and technology stack. This program serves as a key pathway for identifying outstanding young system engineers for our Technical Operations teams, leading to potential full-time opportunities at Jump.We seek driven and intellectually curious individuals eager to expand their knowledge of systems and networking, understand large-scale modern trading, and develop practical DevOps-oriented software engineering skills.What You Will Do:Collaborate with traders, operations, exchanges, and developers to optimize the trading environment and troubleshoot system issues.Develop automation tools to enhance and manage our production trading environment.Proactively monitor the overall health and performance of the trading platform.Work closely with our elite technology team to:Analyze and resolve complex issues within system, software, and networking infrastructure.Design, implement, and enhance network infrastructure for proprietary low-latency trading applications.

AECOM is seeking a highly skilled and visionary Technical Director for our Ports and Marine division in Sydney. In this pivotal role, you will lead and manage complex marine infrastructure projects, ensuring they meet all technical standards and client expectations. You will collaborate with a talented team of engineers and project managers to deliver innovative solutions that enhance our clients' operations and contribute to the growth of our coastal and marine infrastructure.

Starling Bank is the UK's pioneering digital bank, dedicated to revolutionizing banking for over 4 million customers. Our innovative platform and technology empower individuals to manage their finances in groundbreaking ways. Introducing... Engine by Starling.Engine by Starling is our software-as-a-service (SaaS) division, designed to fuel Starling Bank's success and now available to banks globally. We are seeking partnerships with ambitious financial institutions eager to leverage our technology for rapid growth.Our SaaS platform offers cutting-edge digital features and streamlined back-office processes that have contributed to our achievements. At Engine by Starling, we prioritize our technologists, fostering a collaborative, fast-paced environment centered on innovation and disruptive technology.We uphold a flat organizational structure that empowers every team member to make impactful decisions. Collaboration and support are at the core of our culture, ensuring that help is always within reach.To thrive at Engine, you should be self-motivated, taking full ownership of your projects and responsibilities. Your role will encompass building, designing, and sharing knowledge, all while ensuring processes are efficient for optimal results. Our ethos is guided by five core values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.Hybrid WorkingWe embrace a hybrid work model, with a preference for candidates who can commute to our Sydney CBD office for in-person collaboration.About the RoleAs a Technical Account Manager (TAM) at Engine, you will play a pivotal role in nurturing our client relationships within our customer success organization. Acting as a trusted advisor, you will ensure clients maximize the value of our platform, achieve their business goals, and receive outstanding support. Your contributions will be vital to client satisfaction and success.

Join Wabtec Corporation as a Field Service Technician in Sydney and play a crucial role in ensuring the reliability and efficiency of our advanced transportation systems. You will be responsible for conducting maintenance, troubleshooting, and repairs on a variety of equipment in the field. We are looking for a motivated individual with a strong technical background and a passion for delivering exceptional service to our clients.

Location: Sydney, Australia (Hybrid) About Relevance AI Relevance AI builds a platform for creating and managing intelligent agents that handle workflows, make decisions, and support collaboration, all in one place. Our mission is to help teams delegate meaningful work to AI agents that think and act with expertise. Industry leaders such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Aveva, Qualified, and Activision Blizzard use our technology to scale their operations, marketing, and sales. We are backed by Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital. In April 2025, we completed our Series B funding round to accelerate our growth and expand agentic automation. With headquarters in Sydney, San Francisco, and Barcelona, we work in a hybrid model and value curiosity, collaboration, and execution. In 2025, LinkedIn named us Australia’s #1 Startup. Role Overview The Director of Technical Support leads and grows our global technical support function for enterprise clients across three regions. This role ensures that customers receive fast, high-quality resolutions and a consistent experience at scale. The Director will build a high-performing support organization, define enterprise standards and processes, and drive innovation in AI-enabled support. What You Will Do Lead a support team that has automated about 80% of ticket resolutions, using an AI-first approach. Develop and refine team structure, set clear expectations, and establish processes for enterprise support. Address challenges such as regional and time zone differences in support experience. Implement and manage enterprise SLA processes. Scale global hiring and onboarding to provide 24/5 support coverage. Establish reporting and forecasting to improve product quality and guide resource allocation. Collaborate with engineering and other teams to resolve bugs and enhance the product, including developing AI agents with tools like Claude Code. Contribute to online community support and educational initiatives.

Join AECOM as a Technical Director - Mechanical Data Centre Design in Sydney, where you will lead innovative projects in data centre design. Your expertise in mechanical engineering will guide our teams to deliver cutting-edge solutions. This role involves collaborating with cross-functional teams to ensure that we meet industry standards while exceeding client expectations.

At Riot Games, we are dedicated to crafting player-centric experiences that challenge the limits of gaming. Our Sydney team is integral to the development of a groundbreaking unpublished R&D product, collaborating closely with our North American partners. We focus on establishing robust technical foundations that enhance player and developer experiences.As a Technical Producer II for this unpublished R&D initiative, you will play a key role in steering a technology team, orchestrating the delivery of engineering-driven projects that bolster performance, streamline build processes, and facilitate scalable game features. You will engage with stakeholders across various time zones, manage development pipelines, and ensure the team is primed for success at every phase of the project lifecycle. Reporting directly to a Senior Manager in Game Production, you will lead efforts that propel our products into the hands of players.

Role Overview NICE is hiring a Senior AI Implementation Engineer in Professional Services based in Sydney, Australia. This role focuses on delivering advanced AI solutions for clients using the NICE CXone platform. The position blends technical implementation with leadership in conversational design. Main Responsibilities Work directly with customers to deliver AI-driven solutions on the NICE CXone platform Lead the design and implementation of conversational experiences, including chatbots, voicebots, and knowledge assistants Support clients in building and optimizing multimodal AI agents About the Team The Professional Services group at NICE partners with clients to create engaging and effective AI-powered customer experiences. The team values innovation and technical excellence in every project.