Field Service Manager – Americas

TOMRACharlotte

On-site Full-time

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Experience Level

Manager

Qualifications

What You Bring to the TeamExtensive technical expertise and ability to support complex systems. A hands-on, collaborative leadership style. A strong customer focus with a commitment to delivering service excellence. Resilience, adaptability, and strong executional discipline. A degree in Mechanical, Electrical, Environmental Engineering, or a related field; experience in industrial or recycling sectors is advantageous.

About the job

About the Role

As the Field Service Manager for the Americas region, you will play a pivotal role in ensuring that our field services are delivered safely, with high quality, and efficiently, leading to enhanced customer satisfaction. You will oversee a team of Field Service Technicians throughout the region and act as the advocate for our customers by collaborating closely with Sales, Product, Finance, and Customer Service teams to continually enhance service delivery.

Key Responsibilities

Lead and mentor a team of Field Service Technicians, ensuring their training, qualifications, and adherence to safety protocols.
Cultivate a robust safety culture within the team.
Strategically plan and coordinate field service activities to align with customer expectations.
Act as the primary contact for customer issues and escalation processes.
Define, implement, and uphold service standards, processes, and policies.
Monitor KPIs and customer feedback to foster continuous improvement.
Manage budgets and work orders while supporting the growth of our service business.

About TOMRA

At TOMRA, we envision a world where your contributions lead to significant environmental impact. We are at the forefront of innovation and sustainability, transforming the way resources are acquired, utilized, and recycled across the globe. Our cutting-edge sensor-based sorting technologies serve the global recycling and waste management industry, with over 9,000 sorting units installed in more than 100 countries, establishing TOMRA Recycling as a trusted partner for our customers worldwide. We foster a culture of purpose, collaboration, and continuous improvement, empowering our teams to make a real difference. Guided by responsibility and inspired by innovation, we are committed to sustainability. We believe that embracing diverse perspectives fuels creativity and actively promote an inclusive workplace where everyone’s voice is valued.

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Field Service Manager – Americas

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