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Field Service Technician - Newark, NJ

Evolv TechnologyRemote — Newark, New Jersey, United States
Remote Full-time $30/hr - $40/hr

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Experience Level

Entry Level

Qualifications

Qualifications:We are seeking candidates who possess a strong technical aptitude, excellent problem-solving skills, and a commitment to customer satisfaction. Previous experience in a similar role is preferred but not mandatory. A high school diploma or equivalent is required, with a Bachelor's degree being a plus. Strong communication skills and the ability to work collaboratively in a team environment are essential.

About the job

Your Opportunity Awaits!

Are you passionate about providing outstanding customer service and nurturing long-lasting client relationships? Do you thrive on collaboration with colleagues and clients to troubleshoot technical challenges and deliver effective solutions that minimize downtime? If so, we have an exciting opportunity for you!

As a Field Service Technician (FST) at Evolv Technology, you will play a crucial role in ensuring the successful deployment of our life-saving products. You will be instrumental in assisting our services team with product demonstrations, installations, and providing essential maintenance, upgrades, and repairs to existing field units.

Success Metrics: What to Aim for in Your First Year

In Your First Month, You Will:

  • Embark on technical training for Evolv Express products, tools, equipment, and software to be utilized in the field.
  • Shadow a seasoned field service engineer to gain insights into their expertise and familiarize yourself with the common tasks and challenges.
  • Establish rapport with customers, assess their requirements, and respond to their inquiries and concerns.
  • Start executing foundational field service tasks such as equipment installation, maintenance, repairs, and documentation of your work in service reports.
  • Participate in team meetings to discuss ongoing projects, share best practices, and receive constructive feedback from your manager.
  • Familiarize yourself with internal processes like inventory management, invoicing, and scheduling to enhance your effectiveness.

Within 3 Months, You Will:

  • Take proactive steps in both group and independent scenarios to ensure success for Evolv, yourself, and our customers.
  • Build strong relationships with teammates, sales executives, customer success managers, and other members of Evolv’s revenue team.
  • Achieve a solid understanding of the technical specifications of Evolv products.
  • Foster excellent rapport with our clients and leave a lasting impression.
  • Independently resolve 2-5 technical issues.
  • Embrace increased responsibilities as you advance in your role.
  • Complete all necessary administrative tasks, including managing expenses, work orders, and RMAs.

By the End of Your First Year, You Will:

  • Demonstrate comprehensive knowledge of the Evolv Express system and software.
  • Lead 2-4 special event support initiatives at strategic locations such as sports stadiums and other venues.

About Evolv Technology

Evolv Technology is dedicated to creating a safer world through innovative technology solutions. Our mission is to enhance security and streamline operations for our clients, enabling them to focus on what matters most. We pride ourselves on our commitment to excellence, teamwork, and the transformative impact of our products.

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