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Field Service Technician - Weekend Shift (Remote - Waltham, MA)

Evolv TechnologyRemote — Waltham, Massachusetts, United States
Remote Full-time $30/hr - $40/hr

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Experience Level

Entry Level

Qualifications

QualificationsTo excel in this role, candidates should possess:Strong technical aptitude and problem-solving skills. Excellent interpersonal and communication abilities. A proactive approach to learning and professional development. Experience in technical support or field service is a plus. Ability to work flexible hours, including weekends.

About the job

Your Opportunity Awaits

Are you passionate about providing outstanding customer service and fostering strong, enduring relationships with clients? Do you thrive in collaborative environments where you can troubleshoot technical challenges and deliver effective solutions to minimize downtime and enhance performance? If so, we have the perfect opportunity for you!

As a Field Service Technician (FST) at Evolv Technology, you will play a crucial role in ensuring the successful deployment of our life-saving products. Your responsibilities will include supporting product demonstrations, installations, as well as performing maintenance, upgrades, and repairs on existing field units.

Key Success Metrics for Your First Year

In the first 30 days, you will:

  • Undergo comprehensive technical training on our Evolv Express products, tools, and software utilized in the field.
  • Shadow an experienced field service engineer to learn about common tasks and challenges in the role.
  • Initiate relationships with customers, addressing their needs and concerns.
  • Begin executing basic field service tasks such as installing, maintaining, and repairing equipment while documenting your work.
  • Participate in team meetings to share insights and receive feedback.
  • Familiarize yourself with internal company processes including inventory management and scheduling.

By the three-month mark, you will:

  • Take proactive steps in both collaborative and independent settings to ensure success for Evolv, yourself, and our customers.
  • Develop strong working relationships with teammates, sales executives, and customer success managers.
  • Gain a solid understanding of the technical aspects of Evolv products.
  • Establish a good rapport with clients and leave a lasting impression.
  • Independently resolve multiple technical issues.
  • Embrace additional responsibilities as you grow within your role.
  • Complete essential administrative tasks effectively.

By the end of your first year, you will:

  • Exhibit a deep understanding of the Express system and software.
  • Lead special event support activities at high-profile locations.

About Evolv Technology

Evolv Technology is dedicated to enhancing safety and security through innovative technology solutions. Our mission is to provide cutting-edge products that help protect people and places while ensuring a seamless experience for our clients.

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