Finance Shared Services Analyst I

OpenGov stands at the forefront of AI and ERP solutions tailored for local and state governments across the United States. Serving over 2,000 municipalities, including cities, counties, state agencies, school districts, and special districts, our Public Service Platform empowers these entities to enhance operational efficiency, respond to evolving needs, and foster public trust. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, as well as permitting, licensing, and transparency solutions. Integrated within the OpenGov ERP, these tools enable public sector organizations to prioritize effectively and achieve maximum return on investment with each decision. Discover more about our mission to advance effective governance and our vision for high-performance government at OpenGov.com.Job Summary:The Professional Services Operations Analyst is crucial in driving operational excellence within OpenGov's Professional Services division. This position emphasizes resource management, data-driven insights, and optimization of project delivery.This role aids the organization by overseeing staffing and capacity planning, ensuring data accuracy within Professional Services systems, and generating actionable insights that improve delivery performance. In collaboration with project managers, program leaders, finance, and human resources, the Operations Analyst facilitates the alignment of resources to projects effectively and timely.We seek detail-oriented, analytical individuals who are passionate about implementing process enhancements that yield significant improvements in team performance and client satisfaction.

NielsenIQ is looking for an Analyst to join the Executive Finance Support Center of Excellence in Pune. This position plays a key role in supporting the executive team with clear financial analysis and informed guidance. Role overview The Analyst will work closely with leadership to review financial data and offer actionable insights. Responsibilities include examining reports, identifying trends, and contributing to strategic planning discussions. What you will do Analyze financial data to support executive decision-making Prepare reports and summaries for leadership review Assist in shaping financial strategies by providing relevant insights Location This role is based in Pune.

Join ConnectWise as a Security Analyst I and embark on an exciting journey in the cybersecurity realm. As a key player in our security team, you will be responsible for monitoring and protecting our systems against potential threats. Your analytical skills will be utilized to identify vulnerabilities and implement effective security measures.In this entry-level role, you will work closely with senior security analysts to gain valuable insights and experience in the ever-evolving field of information security. If you are passionate about safeguarding digital assets and eager to learn, this position is perfect for you!

OVERVIEWAs a Service Desk Analyst at TGS, you will play a crucial role in delivering exceptional customer support within our 24/7 online Service Desk environment. Under general supervision, you will assist users by addressing their requests related to Service Requests, Incidents, and Changes through detailed analysis and step-by-step guidance. Your responsibilities will include setting up workspaces, validating configurations, administering user access, and troubleshooting application-related issues.You will effectively communicate solutions in a professional and user-friendly manner, ensuring that our customers receive the highest level of service.KEY RESPONSIBILITIESProvide outstanding support to end-users via an online Service Desk ticketing system.Engage with customers to process their inquiries and concerns regarding our wide range of IT products and services.Gather comprehensive information to fully understand requests, breaking them down into manageable tasks for efficient processing.Diagnose and resolve issues related to applications, infrastructure, internet connectivity, email clients, and more.Utilize available resources to conduct necessary research to assist users effectively.Adhere to established processes and procedures to ensure consistency and quality in service delivery.Identify and escalate priority issues to appropriate teams as necessary.Document all communications accurately in the Service Desk ticketing system.Proactively suggest alternative solutions to retain customer and client business.Communicate clearly and effectively with all stakeholders, tailoring messages to suit different audiences.Follow up on outstanding requests and callbacks as needed.Stay updated on system changes and enhancements.Assist team members by progressing their tickets during their absence or upon request.Report any requested process changes to the Senior Service Desk Analyst for validation.Carry out additional responsibilities as assigned by management.

Role Overview Capco is hiring a Business Analyst focused on Asset Servicing in Pune. This position works closely with stakeholders to collect requirements, review business processes, and identify ways to strengthen service delivery within the financial sector. Main Responsibilities Work with stakeholders to understand and document business needs Analyze current processes and recommend improvements Support initiatives that enhance asset servicing offerings Location This role is based in Pune, India.

OVERVIEWThe Service Desk Quality Analyst plays a pivotal role in supporting the Service Desk operations by ensuring the precision, uniformity, and excellence of ticket management and documentation. Although primarily a behind-the-scenes position, this role may occasionally involve directly handling service tickets to meet operational demands or to gain a richer understanding of service trends. Key responsibilities encompass reviewing ticket categorization for accuracy, interpreting performance dashboards, pinpointing recurring issues, and transforming data into actionable insights for service leadership. Duties also include auditing tickets, flagging miscategorized entries, reporting on Service Level Agreement (SLA) compliance, monitoring backlog trends, and aiding problem management via thorough data analysis. As an extension of the quality function, this position is essential for enhancing ticket hygiene, boosting team performance, and delivering operational insights that foster continuous improvements within the service desk.DESCRIPTIONThe Service Desk Quality Analyst is a mid-level role that collaborates closely with the Service Desk team and leadership to:Oversee incoming new tickets in the Service Desk system to ensure prompt and accurate assignment to the appropriate team members.Monitor escalated tickets to swiftly identify high-priority or complex issues that demand immediate attention from Senior Analysts or Service Desk management.Maintain real-time monitoring of ticket queues and escalation pathways to avert bottlenecks and service delays.Provide backup support to Service Desk Analysts by managing tickets as necessary during peak periods, absences, or resource constraints, ensuring consistent service levels.Review and audit service desk tickets for coding accuracy and categorization.Identify and flag misclassified or incomplete entries.Monitor SLA compliance and generate weekly/monthly performance reports.Analyze incident and request trends to uncover recurring issues and opportunities for automation or documentation enhancements.Track backlog trends and report on resolution times.Support problem management by conducting thorough, data-driven root cause analysis.Interpret dashboards and translate technical data into clear, actionable insights for service enhancement.Contribute to quality improvement initiatives by identifying gaps and supporting process documentation.Utilize dashboards (e.g., Zoho ManageEngine, ServiceNow, Jira) to extract performance insights.Assist with standardizing ticket documentation practices.Collaborate with cross-functional teams to ensure consistency in incident reporting and documentation.This full-time role involves rotational shifts based on business requirements.

Verto is building a platform to simplify global finance for businesses in emerging markets. Founded by Ola Oyetayo and Anthony Oduu, the company draws on deep African roots to address challenges like illiquid currencies, high fees, and slow transactions. Verto’s mission is to make cross-border payments as seamless as possible, regardless of where a business is based. With backing from investors such as Y-Combinator, Quona, and MEVP, Verto has received recognition from the Milken-Motsepe Prize, CNBC, Deloitte Fast 50, and Sifted. The team continues to expand its reach, connecting thousands of businesses and moving billions of dollars each year. The Customer Experience Analyst role is based in Pune and supports Verto’s commitment to excellent service and customer satisfaction. What you will do Respond to customer inquiries through Intercom, meeting SLAs of 45 minutes for emails and 10 minutes for live chats or WhatsApp messages. Manage inbound and outbound calls using Cloudtalk. Investigate customer issues by navigating internal platforms. Provide clear, accurate answers to customer questions and concerns. Resolve complaints within agreed SLAs. Maintain a weekly Customer Satisfaction (CSAT) score of at least 95%. Review and suggest improvements to key processes for greater efficiency. Handle customer feedback and reviews, follow up with dissatisfied customers, and encourage positive Trustpilot reviews. Support audit requests by gathering required data from internal systems.

About AlphaSense:AlphaSense is the leading provider of AI-driven market intelligence, empowering organizations to make informed decisions with confidence. Our advanced search capabilities and market insights derive from a wealth of trusted public and private content, including equity research, corporate filings, event transcripts, expert calls, news articles, and proprietary research materials. As we integrate with Tegus, our mission to provide unparalleled market intelligence is further strengthened, allowing us to deliver even deeper insights to our 6,000+ enterprise customers, including a significant portion of the S&P 500. Established in 2011 and headquartered in New York City, AlphaSense boasts a diverse workforce of over 2,000 employees across several global offices, including locations in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join our dynamic team and contribute to our mission!About the TeamThe Financial Modeling Team, a key part of the Customer & Product Support (C&PS) division, serves as a vital link between sales, customer success, and technical support. Comprising finance experts with backgrounds in investment banking and equity research, our team members hold prestigious qualifications such as Chartered Financial Analyst (CFA), Certified Financial Planner (CFP), Certified Management Accountant (CMA), and Financial Risk Manager (FRM). We are dedicated to understanding our clients' financial data requirements to enhance M&A and quantitative research workflows.The team specializes in providing tailored support for our analytical tools, ensuring a customized user experience with our products. Our seasoned professionals excel in onboarding processes and customer adoption for our Excel add-ins, focusing on the development, conversion, and validation of financial models and library templates.About the RoleWe are actively seeking a Financial Modeling Analyst to join our expanding Financial Modeling team at AlphaSense. This position combines technical expertise with a deep understanding of financial analysis, allowing you to contribute significantly to our clients' success.

Join metromakro as a Senior Analyst in our Controlling department, where you'll play a pivotal role in financial analysis and decision-making processes. You will collaborate with cross-functional teams, providing insights and recommendations that drive financial performance. Your analytical skills will contribute to budgeting, forecasting, and financial reporting, ensuring the accuracy and integrity of our financial data.

Role overview Accor Hotels is hiring a Director of Finance based in Pune. This senior position guides the company’s financial strategy and manages daily finance operations. The role shapes budgeting, forecasting, and reporting, collaborating with teams throughout the business to help achieve company objectives. What you will do Oversee all aspects of budgeting and forecasting to support planning and decision-making Lead financial reporting activities, ensuring accuracy and compliance Monitor the organization’s financial health and identify trends or risks Partner with other departments to align financial plans with strategic goals

About the Role Metromakro is hiring a Senior Analyst for the Later Income division in Pune. This position focuses on improving financial strategies and supporting operational efficiency across the team. What You Will Do Analyze financial data to inform business decisions Identify trends and areas for process improvement Develop recommendations based on data-driven insights Support ongoing efforts to optimize financial operations What We Look For Strong attention to detail Experience working with financial data and analysis Ability to translate data into actionable recommendations Comfort working in a collaborative, results-focused environment This role is based in Pune.

Role overview Metromakro is hiring a Senior Internal Audit Analyst in Pune. This role focuses on compliance, risk management, and strengthening operational efficiency throughout the company. What you will do Conduct thorough audits across departments Analyze financial data to identify trends and issues Recommend improvements to internal controls and governance Impact This position helps maintain strong internal processes and supports sound decision-making at Metromakro.

About OnitAt Onit, we're revolutionizing legal operations using advanced AI technology. Our state-of-the-art platform enhances enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated systems.Our team consists of bold innovators who leverage AI at the heart of our operations, empowering legal departments to be quicker, more intelligent, and strategically focused. As we expand the capabilities of our novel AI-driven platform, we seek visionary thinkers and builders eager to contribute to the evolution of legal technology.If you're passionate about impactful work, enjoy tackling complex challenges, and aspire to modernize legal team operations, we would be thrilled to connect with you.Position: Support Analyst I(Shift Timing: 6:30 PM to 3:30 AM IST) Position Summary Onit is experiencing rapid growth and we are in search of an adept Support Analyst I. This role involves providing exceptional technical support via phone, email, and online for clients utilizing Onit’s diverse product suite. We are looking for individuals who are enthusiastic about resolving issues for others, possess a technical foundation (with training provided on our products and services), and can articulate complex concepts in an accessible manner.

Wabtec Corporation is looking for an Industrial Trainee in Finance to join the team in Pune. This role provides hands-on exposure to financial operations, analytics, and reporting. Trainees work closely with experienced finance professionals, gaining skills that form a strong base for a future in finance. Key responsibilities Support daily financial operations and assist with routine processes Help analyze financial data and prepare reports Work with team members on ongoing finance projects Observe and learn industry practices from professionals in the field Who will succeed This position is suited to recent graduates or those interested in starting or advancing a finance career. Curiosity, a willingness to learn, and a collaborative approach are valued in this role.

Role Overview Capco is seeking a Business Analyst/Project Manager to lead asset servicing initiatives in Pune, India. This position focuses on guiding projects that support change and improvement across the financial services industry. The role combines project leadership with hands-on business analysis, ensuring solutions meet client needs and business objectives. Key Responsibilities Lead asset servicing projects from planning through delivery Manage and strengthen client relationships throughout the project lifecycle Define, track, and deliver on project objectives Align project outcomes with business goals and client expectations Location Pune, India

Join Smiths Group as an Engineer I for Wet Seal Systems in Pune, where you will contribute to the post-order phase of our projects. This role is pivotal in ensuring quality and efficiency in our systems. You will engage with cross-functional teams to deliver innovative engineering solutions and maintain our commitment to excellence.

Role overview Accor Hotels is seeking an Assistant Finance Manager based in Pune. The position plays a key part in supporting core financial operations, with a strong emphasis on accurate reporting, budgeting, and forecasting. The Assistant Finance Manager works across multiple departments to help ensure all financial transactions remain precise and compliant. Key responsibilities Assist in preparing financial reports and statements Support budgeting and forecasting processes Collaborate with other teams to verify completeness and accuracy of financial data Help maintain compliance with both internal policies and external regulations Team collaboration This position involves frequent interaction with colleagues from various departments. The Assistant Finance Manager contributes to collective efforts to achieve strategic financial goals, always maintaining high standards of accuracy and integrity.

OpenGov delivers AI and ERP solutions built for local and state governments in the United States. More than 2,000 public sector organizations , including cities, counties, state agencies, school districts, and special districts , use the OpenGov Public Service Platform to improve efficiency, adapt to changing needs, and build public trust. The product suite covers enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data tools. All of these work together within OpenGov ERP to help governments focus on their mission and make informed decisions. Learn more at OpenGov.com. Role Overview The IT Operations and Services Manager I leads the local IT Operations and Services team in Pune, India. This position is responsible for delivering reliable global end-user support, maintaining knowledge management practices, and ensuring operational consistency. The manager builds and develops a service desk team, enforces IT Service Management (ITSM) processes, improves service levels, and works closely with IT leadership in the US to handle escalations and drive ongoing improvements. Main Responsibilities Oversee daily operations of the Pune service desk, including triage, ticket categorization, documentation quality, and clear communication with customers. Track and improve Pune’s performance metrics related to SLAs, backlog aging, and reopen rates. Escalate recurring issues to IT Operations for resolution. Develop queue coverage strategies, such as staff rotations and cross-time-zone communication protocols. Establish and maintain ITSM processes for incident, request, knowledge, problem, and asset management within Pune. Encourage use of the knowledge base and standard operating procedures. Ensure frequent issues are documented and resolved through self-service channels. Spot automation opportunities and work with IT Operations leadership to reduce repetitive tasks and improve service quality. Mentor and manage the Pune IT Services team, supporting a customer-focused and high-performance culture. Define capability tiers (Tier 1 and Tier 2), create training plans, and implement quality assurance checks to expand the team’s problem-solving abilities over time.

Syngenta Group is looking for a Finance Accountant specializing in Accounts to Reports (A2R) to join the finance team in Pune. Role overview This position centers on managing financial reporting processes and supporting compliance with relevant regulations. The Finance Accountant will help maintain accurate records and play a key part in the company's financial planning efforts. What you will do Prepare and manage financial reports for internal and external stakeholders Ensure compliance with accounting standards and regulatory requirements Maintain precise financial records Analyze financial data to provide insights for business decisions Requirements Experience in financial accounting and reporting Strong understanding of compliance and regulatory standards Ability to analyze financial data and communicate findings