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Finance Systems Analyst

MonksKuala Lumpur
On-site Full-time

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Experience Level

Experience

Qualifications

Key Skills & QualificationsProven experience with ERP systems, particularly NetSuite. Excellent problem-solving skills and attention to detail. Ability to manage multiple tasks and prioritize effectively. Strong communication skills, both verbal and written. Experience in a finance-related role is preferred. Familiarity with ticketing systems and user support processes.

About the job

At Monks, we are committed to protecting your personal information and ensuring a secure recruitment process. We advise candidates to be cautious of fraudulent job postings. Please remember that any applications must be submitted through our official website (monks.com/careers).

Job Summary

We are on the lookout for a dedicated Finance Systems Analyst to enhance the management and optimization of our NetSuite ERP and other financial systems. This position is perfect for a detail-oriented professional who excels in managing support tickets, providing user assistance, and overseeing system administration, all while ensuring effective issue resolution. You will act as a liaison among users, system administrators, technical teams, and external consultants to facilitate seamless tracking and resolution of system-related inquiries.

This role primarily focuses on the APAC region, though you may also address global queries within local time zones.

Key Responsibilities

  • Serve as the primary contact for finance system inquiries, ensuring prompt and effective resolution of issues.
  • Oversee and monitor the ticketing system, ensuring timely follow-ups and necessary escalations.
  • Administer daily operations of NetSuite ERP and other financial technology platforms.
  • Troubleshoot basic issues (e.g., login problems, data entry inaccuracies) and escalate complex cases as required.
  • Collaborate closely with finance teams, technical teams, and external consultants to coordinate resolutions.
  • Ensure that all tickets are logged, tracked, and resolved in a systematic manner.
  • Assist in identifying and implementing finance process enhancements to optimize system workflows.
  • Support system upgrades, conduct testing of new releases, and document any changes.
  • Guide users in creating and maintaining saved searches, dashboards, and reports in NetSuite.
  • Ensure data accuracy and consistency in reporting across finance systems.
  • Help create documentation of best practices and training materials for finance system users.

About Monks

Monks is a dynamic and innovative company focused on leveraging technology to enhance financial processes. We pride ourselves on fostering a collaborative and supportive work environment where our employees are empowered to thrive and contribute to our success.

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