Fluent English Customer Support Consultant - Remote

SupportYourAppRemote — Budapest, Budapest, Hungary

Remote Full-time

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Experience Level

Experience

Qualifications

What You Need to Succeed:Proficiency in English (minimum C1 in both spoken and written);At least 1 year of experience in customer support;Exceptional writing and communication abilities;Capacity to learn and adhere to specific procedures;Strong analytical thinking and research skills;A positive, proactive, and responsible demeanor;A personal computer (minimum 8GB of RAM) with a stable internet connection (at least 45 Mbps download and 20 Mbps upload). Preferred Qualifications:Familiarity with CRM systems.

About the job

Who are we?

SupportYourApp is a pioneering global leader in Support-as-a-Service, collaborating with renowned tech companies and industry giants such as MasterCard, Calm, and MacPaw since 2010, delivering secure customer and technical support across more than 30 countries. Our operations span a diverse array of industries, providing assistance in 60 languages worldwide. Imagine the opportunity to be part of the forefront of SaaS, software, or hardware solutions!

Join our vibrant community as a Customer Support Consultant and thrive in a multicultural and multilingual environment from the comfort of your home office. Expand your potential by acquiring new skills and achieving ambitious goals through our People First management approach. Ready to embark on this journey? Let’s explore what you’ll be doing.

Your Responsibilities:

Provide exceptional customer support through phone, email, and chat;
Escalate complex issues to internal teams when necessary;
Assist customers with their inquiries effectively;
Stay updated with the latest tools and technologies;
Manage sensitive customer data with utmost care and security;
Implement cutting-edge customer satisfaction practices;
Develop a comprehensive understanding of client solutions and consistently meet KPI targets.

About SupportYourApp

At SupportYourApp, we pride ourselves on being a global leader in intelligent Support-as-a-Service. Our commitment to delivering exceptional customer support has allowed us to partner with leading tech firms and support clients across the globe since 2010. We nurture a diverse and inclusive work culture that prioritizes personal development and fosters a spirit of collaboration.

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Fluent English Customer Support Consultant - Remote

Experience Level

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About the job

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