About the job
Who We Are at Freeplay
Freeplay is a cutting-edge platform designed to empower software teams in launching exceptional AI products. We provide product development teams with the essential tools to test, evaluate, monitor, and optimize AI in real-world applications. Our clients range from innovative startups to Fortune 100 companies, utilizing Freeplay to enhance their LLM features, chatbots, and AI agents.
Our Mission
In a world where simple interactions with AI like ChatGPT are commonplace, the challenge lies in developing robust production software built around LLMs, particularly for teams lacking prior AI experience. Our goal at Freeplay is to ease this transition, allowing teams to navigate the complexities of AI development swiftly and effectively, ultimately benefiting their customers.
Our platform simplifies the process of creating and refining production-ready AI features, enabling teams to save time, avoid costly pitfalls, and deliver superior products that empower both engineers and non-engineers alike to collaborate and innovate faster.
Discover more about our journey on our blog.
Your Role
Customer Engagement: Serve as the primary liaison between Freeplay and our clients. Conduct workshops, prototype innovative solutions, and guide them through the implementation process to maximize their Freeplay experience.
Technical Leadership: Utilize your profound knowledge of the generative AI landscape, particularly around testing, evaluation, and optimization strategies for LLMs and RAG systems, to demonstrate the best applications of Freeplay.
Problem Solving: Collaborate with clients to understand their unique challenges and provide tailored solutions using Freeplay combined with industry best practices.
Documentation and Knowledge Sharing: Take ownership of our client-facing documentation, ensuring it is clear, comprehensive, up-to-date, and valuable. Disseminate your expertise to both clients and internal teams.
Customer Support: Deliver exceptional technical support, addressing complex issues and ensuring clients maximize their use of our platform.
Product Feedback Loop: Work closely with our product team to relay insights from customer interactions, influencing the continuous enhancement of our platform based on real-world applications.
