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Forward Deployed Engineer at Serval | San Francisco

ServalSan Francisco
On-site Full-time

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Experience Level

Entry Level

Qualifications

Key ResponsibilitiesDesign and construct production-quality systems for key pilot projects, converting intricate requirements into scalable implementations that integrate smoothly into our core product offerings. Develop, implement, and sustain backend services, APIs, and integrations that enhance Serval’s AI agent platform, utilized by our customer base. Create secure, high-performance integrations with external systems, emphasizing reliability, data modeling, observability, and long-term maintainability.

About the job

About Us

Serval is a pioneering AI-driven automation platform revolutionizing the operational landscape for enterprises. We develop intelligent agents that comprehend complex real-world workflows and execute them seamlessly—transforming traditional manual processes and outdated legacy systems into adaptable, learning software solutions. Established in early 2024, Serval has quickly gained the trust of industry leaders such as General Motors, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada, automating high-volume and high-friction operational tasks across their organizations.

At the heart of Serval lies a sophisticated agentic AI platform that translates natural language into production-ready workflows. Our agents not only respond to requests but also reason, take action across various systems, and enhance their capabilities over time. What initiated with operational use cases has rapidly expanded into a comprehensive AI automation layer applicable across IT, HR, Finance, Security, Legal, and Engineering.

Our vision is to eradicate repetitive manual labor within enterprises, empowering teams through intelligent automation. In the long run, we aim to establish a universal AI operations layer—a network of agents that spans business functions and manages the workflows essential for the success of modern companies.

Supported by top-tier investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others, and founded by product and engineering visionaries from Verkada.

Position Overview

As a Forward Deployed Engineer at Serval, you will play a key role in introducing cutting-edge IT automation to some of the most intricate enterprises globally. You will engage directly with customers to transform chaotic, high-stakes workflows into dependable AI-powered systems—delivering production code that significantly impacts both revenue and product trajectory. This role is ideal for passionate builders seeking genuine ownership, tangible stakes, and a clear connection between their contributions and the company's growth.

You will operate at the crossroads of product development, engineering, and customer engagement—translating real-world complexities into scalable solutions and promoting the adoption of our AI automation platform.

About Serval

Serval is an innovative automation platform utilizing AI technology to transform business operations. By offering intelligent agents capable of managing and optimizing workflows, Serval is at the forefront of enterprise automation, enabling organizations to streamline processes and enhance productivity.

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