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Forward Deployed Engineer in Berlin

AircallBerlin Office
On-site Full-time

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Experience Level

Experience

Qualifications

Fluency in APIs and technical project management. Strong desire to learn and adapt in a fast-paced environment. Experience in AI technologies is a plus. Ability to collaborate cross-functionally with various teams.

About the job

Join Aircall, a leading AI-driven customer communications platform that empowers over 22,000 businesses globally to enhance revenue, expedite issue resolution, and scale customer-facing teams effectively. We are revolutionizing customer interactions by integrating voice, SMS, WhatsApp, and AI into a unified workspace.

Our driving force is simple: enable teams to work smarter, not harder. Our AI Voice Agent automates routine calls, AI Assist simplifies post-call tasks, and AI Assist Pro provides real-time guidance, allowing teams to excel. This results in increased revenue, quicker resolutions, and scalable teams that operate with confidence.

Headquartered in Paris, with a robust North American presence in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, we offer a product cherished by customers and a rapidly growing business supported by top-tier investors and driven by swift AI advancements.
At Aircall, you will become part of a dynamic organization. We are ambitious, product-focused, and execution-oriented, prioritizing visible impact, swift decision-making, and genuine growth.

Our Work Culture: We are customer-centric, data-informed, and committed to achieving significant results. We emphasize ownership, ongoing learning, and thoughtful speed. If you thrive in a collaborative, fast-paced environment where trust and impact are paramount, you will feel at home with us.

Team Overview

The Forward Deployed Engineering team at Aircall bridges our cutting-edge AI Agents technology with real-world SMB workflows. We transform potential into production, delivering automation that enhances customer experiences, increases productivity, and unlocks new business opportunities. This role is hands-on and dynamic, situated at the intersection of technical consulting, project leadership, and AI adoption strategy. While you don't need to be a full-time software engineer, fluency in APIs, strong project management skills, and a desire for continuous learning and model development are essential.

About Aircall

Aircall is an innovative, AI-powered customer communications platform that is reshaping how businesses interact with their customers. With a significant global footprint, we empower companies to optimize their customer engagement strategies through advanced technology.

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