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Forward Deployed Engineer

FourKitesChicago, IL
On-site Full-time $80K/yr - $110K/yr

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Experience Level

Experience

Qualifications

Qualifications: Proven experience in software engineering, particularly in the development and deployment of integration solutions. Strong knowledge of AI, particularly in the context of agentic workflows and LLM usage. Expertise in programming languages relevant to integration and workflow development. Exceptional problem-solving skills, particularly in high-pressure environments. Excellent communication skills, with the ability to articulate complex technical concepts clearly to clients. Experience in customer-facing roles, particularly in technical discussions. Ability to work collaboratively in a team-oriented environment.

About the job

FourKites tackles complex challenges that shape real-world outcomes. Our platform helps clients manage global supply chains, supporting efforts like delivering medical supplies for Cardinal Health and moving groceries for Walmart. Efficiency, agility, and sustainability drive everything we build.

The team values curiosity, diverse perspectives, and empathy. Inclusivity is central to how we work and grow together.

Role Overview

The Forward Deployed Engineer role blends software engineering with direct client collaboration. This position designs and implements AI-powered integration and automated workflow solutions for enterprise customers, from early technical discovery through ongoing improvements after launch. Rapidly building production-ready code and deploying solutions without long feedback cycles is core to this function. Strong knowledge of data structures, algorithms, and creative problem-solving is essential. Every team member is expected to work fluently with AI, including agentic workflows and large language models (LLMs) as standard engineering tools.

What You Will Do

  • Develop and implement integration solutions, including EDI (214, 315), callbacks, custom payload mapping, and API integrations, with a focus on production quality and thorough test coverage.
  • Deploy AI-driven workflows that optimize supply chain operations in real time, collaborating directly with clients to configure and implement solutions during live calls.
  • Build and enhance workflow extensions using LangGraph and create custom actions in Agent Studio.
  • Use Claude, OpenAI, and other LLMs throughout the workflow: from requirements and integration design to code generation, testing, and deployment. LLMs are a core part of daily engineering work.
  • Participate in customer discovery and technical clarification sessions, providing creative solutions to complex technical and product questions on the spot.
  • Write thorough root cause analyses for integration failures and manage their resolution.
  • Review code for integration and AI workflow projects, ensuring quality standards are met before any customer deployment.
  • Help build the team's reusable integration package and AI workflow template library.
  • Mentor new Forward Deployed Engineers, sharing knowledge, collaborating on tough problems, and supporting their onboarding.
  • Work closely with Implementation Managers to deliver a seamless client experience.

About FourKites

FourKites is at the forefront of supply chain visibility solutions, empowering businesses to optimize their operations with cutting-edge technology. Our commitment to sustainability and efficiency drives us to innovate continuously, making a significant difference in global supply chain management.

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