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Forward Deployed Engineer

PalonaSan Francisco, California, United States
On-site Full-time

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Experience Level

Experience

Qualifications

Required QualificationsProficient full-stack development skills (Python, JavaScript, or equivalent)Experience in client-facing roles or customer delivery environmentsAbility to excel in fast-paced, resource-limited, startup-like settingsA quick learner with the aptitude to adjust to new tools, domains, and requirementsA strong sense of ownership and the capability to independently manage projects from inception to completionExceptional communication skills for engaging both technical and non-technical stakeholdersPreferred QualificationsExperience deploying LLMs, multimodal models, or generative AI systemsBackground in NLP, computer vision, or multi-agent systemsPrevious roles in sales engineering, pre-sales, or customer success engineering within high-growth companiesExperience in operationally complex industries (hospitality, logistics, retail, etc.)Curiosity and empathy to understand both technology and business needsTechnical proficiency to diagnose, develop, and refine systems effectively

About the job

Join Palona as a Forward Deployed Engineer and be part of a groundbreaking team that's redefining the landscape of adaptive, multimodal AI systems. In this dynamic role, you will merge engineering expertise with customer engagement and practical operations. Collaborating directly with industry operators, you will play a crucial role in guiding AI agents that learn and adapt in real-time.

If you thrive on blending technological innovation with human interaction, relish tackling complex real-world challenges, and seek to make a significant impact in live environments, this is the opportunity for you.

Responsibilities

As a Forward Deployed Engineer, you will serve as the vital link between our product, our clients, and the AI agents deployed to the field. Your responsibilities will include:

  • Deep Collaboration: Work closely with operators and clients to gain insights into business operations, identify real-world workflows, and translate these into system functionalities.
  • AI Development: Design, scope, and implement adaptive AI agents that evolve with the customer’s environment, creating dynamic systems that improve through ongoing interaction.
  • Application Integration: Build and integrate robust applications that connect Palona’s AI platform with customer infrastructure.
  • Prototyping and Demos: Develop demonstrations, prototypes, and workflows showcasing how adaptive agents can effectively address operational challenges.
  • Field Testing: Troubleshoot real-world edge cases and transform insights from deployments into actionable product intelligence and enhancements.
  • Performance Assurance: Ensure the reliability, safety, and performance of AI agents in fast-paced, operationally intense settings.
  • Relationship Building: Cultivate long-term partnerships where both you and the AI agents evolve alongside the customer.

This role is a unique hybrid of engineering and consulting, designed for individuals who possess a blend of curiosity, ownership, and versatility.

About Palona

Palona is at the forefront of innovation, specializing in adaptive AI systems that are tailored to meet the needs of dynamic industries. We pride ourselves on our collaborative culture that emphasizes the synergy between technology and human expertise, enabling us to deliver exceptional solutions for our clients.

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