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Forward Deployed Solution Architect

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

At least 5 years of relevant experience in solution consulting, customer success, technical support, or marketing operations. Proven ability to engage with clients to identify their business objectives and translate them into actionable solution requirements. Expertise in providing implementation guidance across data warehouses, customer data platforms, CRM integrations, and product activity data. Strong project management skills with a focus on implementation timelines and risk mitigation strategies. Proficiency in utilizing AI tools (such as Claude Code and agent workflows) to expedite solution delivery and create customer prototypes dynamically. Adept at synthesizing common customer challenges and trends to inform product development and enhance capabilities. Ability to advocate for customer needs, facilitating issue resolution and prioritizing feature enhancements. Contribute to minimizing churn risk, promoting revenue retention, and identifying expansion opportunities. Willingness to share insights, successes, failures, and lessons learned to enhance the team's overall AI proficiency.

About the job

Inflection.io is a cutting-edge venture-backed B2B marketing automation platform that empowers organizations to connect seamlessly with their customers and prospects from a unified interface. Our innovative solutions are trusted by industry leaders such as Sauce Labs, Postman, BILL, Mural, and Vercel, with many clients investing over $100K annually in our services.

Our success speaks for itself, boasting impressive metrics: a stellar 5-star rating on G2, an exceptional over 100% Net Revenue Retention (NRR), and a consistent record of surpassing sales goals. Since our inception in 2021, we have secured $14M in funding, including an impressive $7.6M in fresh capital in 2024, ensuring a strong runway for growth.

As the premier AI Marketing platform, AI technology is integral to our product development and market approach. This role is pivotal in driving that transformation. You will not merely onboard clients; instead, you will become an essential part of our Forward Deployed team, engaging deeply with specific customers to understand their unique needs and collaboratively build effective AI-driven solutions using Inflection's ContextGraph and MCP tools.

About Inflection.io

Inflection.io is an innovative leader in the B2B marketing automation sector, dedicated to revolutionizing how businesses communicate with their clientele through AI-driven solutions. With a strong track record of success and substantial backing, we are committed to empowering organizations with cutting-edge tools that enhance customer engagement and drive growth.

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