About the job
About the Role
We are seeking a pioneering Forward Deployed Engineer to join our founding team at Finto. In this vital role, you will drive the implementation of our AI-powered automation solutions for some of the world's leading enterprises. As a trusted advisor, you will guide finance teams through the onboarding and integration processes, empowering them to harness AI technology to significantly minimize manual tasks and elevate productivity.
This position transcends the traditional customer success role; it is a technical, customer-centric position. You will be focused on accelerating time to value through effective data setup, workflow design, and change management strategies. Collaborating closely with our founders, you will ensure that customers seamlessly integrate AI into their day-to-day operations.
Our headquarters is located in Munich, with roots in San Francisco, nurtured through our association with Y Combinator.
Your Responsibilities
- Guide enterprise clients from contract signing through to complete adoption, ensuring successful implementation and long-term scaling.
- Collaborate with finance teams to optimize critical workflows, embedding AI where it delivers the most significant business impact.
- Work closely with clients to gain a deep understanding of their ERP systems, data architectures, accounting processes, and key performance indicators.
- Act as the liaison between clients and our engineering team, capturing requirements, providing product feedback, and identifying unmet needs.
- Evaluate AI performance using assessments, leveraging a strong proficiency in SQL and experience with complex customer data.
- Create playbooks, onboarding frameworks, and training materials to establish a scalable approach to customer success.

