Qualifications
Required QualificationsYou are productive during night hours, maintaining focus from 23:00 to 08:00 Amsterdam time. You possess knowledge in fraud monitoring and prevention techniques. You are fluent in English and excel in communication, demonstrating empathy towards users. You have a strong enthusiasm for problem-solving and can effectively prioritize tasks. Your attention to detail enhances your ability to conduct thorough investigations for efficient resolutions. Familiarity with the financial or banking sector, including terms like KYC, KYB, payment processes, and compliance operations, is advantageous. Expertise in KYC and PayOps will significantly enhance your ability to tackle fraud cases and optimize our processes.
About the job
Join bunq, where we prioritize delivering a seamless banking experience while safeguarding our users' finances from fraudulent activities As a Fraud Operations Analyst working the night shift, you will be essential in identifying and addressing suspicious behavior, ensuring user protection throughout their banking journey, and maintaining compliance with regulatory standards.
In this role, you will manage all aspects of fraud cases, navigate complex situations, and propose innovative solutions to enhance our processes, ultimately contributing to a safer and more efficient banking experience.
Your Responsibilities
- Act as a fraud prevention detective, utilizing your investigative and problem-solving skills to shield our users from suspicious activities
- Monitor for potential risks, leveraging your expertise in fraud detection and prevention to stay ahead of threats
- Demonstrate empathy and strong communication in every interaction, ensuring optimal support for our users
About bunq
At bunq, we are committed to revolutionizing the banking experience for our users by prioritizing security and compliance. Our dedicated team works tirelessly to ensure that every transaction is safe and seamless, providing peace of mind for our customers.