French Speaking Customer Service Agent for Booking.com - Relocate to Greece

Mercier Consultancy MDRemote — Spain

Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications: Fluency in French (both written and spoken); proficiency in English is a plus. Previous customer service experience, particularly in the travel or hospitality sectors. Excellent communication and interpersonal skills with a strong focus on customer satisfaction. Proven problem-solving abilities and the capacity to handle customer complaints with professionalism and empathy. Familiarity with CRM systems and experience using online booking platforms is advantageous. Willingness to relocate to Greece and embrace a new cultural environment. Strong organizational skills with the ability to juggle multiple tasks in a fast-paced setting.

About the job

Join the dynamic team at Mercier Consultancy MD as a French Speaking Customer Service Agent for Booking.com! This is an incredible opportunity to work remotely while enjoying the added benefit of a paid relocation to the stunning landscapes of Greece. If you are passionate about delivering excellent customer service and have a knack for assisting French-speaking clients with their travel and booking needs, then we want to hear from you!

Key Responsibilities

Deliver outstanding customer support to French-speaking clients across multiple channels, including phone, email, and live chat.
Guide customers through the booking process, assisting with reservations, modifications, and cancellations.
Proactively identify and resolve booking-related issues to enhance overall customer satisfaction.
Accurately document all customer interactions in our CRM system to facilitate continuous support and improvement.
Collaborate with cross-functional teams to swiftly address complex customer issues.
Maintain up-to-date knowledge of company services, policies, and promotions to provide precise information to customers.

About Mercier Consultancy MD

Mercier Consultancy MD is dedicated to providing top-notch consultancy services and fostering a supportive work environment for our team. We pride ourselves on our commitment to excellence and our ability to adapt to the evolving needs of our clients.

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French Speaking Customer Service Agent for Booking.com - Relocate to Greece

Experience Level

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About the job

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About Mercier Consultancy MD

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