French-Speaking Customer Service Agent - Relocation to Sofia, Bulgaria

Mercier Consultancy GroupRemote — Paris, Île-de-France, France

Remote Full-time

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Experience Level

Entry Level

Qualifications

Fluency in French (spoken and written) is essentialStrong communication and interpersonal skillsAbility to handle customer inquiries efficiently and professionallyPrior experience in customer service is preferred but not mandatoryWillingness to relocate to Sofia, Bulgaria

About the job

Role overview

This position centers on assisting customers in French within an international environment. The company helps new hires transition to Sofia, making the move and settling process smoother so you can focus on your work.

Requirements

Fluency in French
Based in Paris, Île-de-France, France
Willingness to relocate to Sofia, Bulgaria (relocation assistance provided)

What you will do

Support customers in French
Work as part of an international team

About Mercier Consultancy Group

Mercier Consultancy Group is a leading consultancy firm specializing in providing top-notch customer service solutions across various industries. We pride ourselves on our commitment to excellence and nurturing a supportive work environment.

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French-Speaking Customer Service Representative in Sofia, Bulgaria - Relocation Support

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Join Mercier Consultancy as we expand our team with exciting opportunities for Slovak Speaking Customer Service Representatives in vibrant Sofia, Bulgaria. We offer a generous relocation package to ensure a smooth transition for successful candidates. If you're passionate about delivering exceptional customer support to our Slovak-speaking clientele, we want to hear from you!In this role, you will be the face of our customer service team, engaging with Slovak-speaking customers to address inquiries, resolve issues, and create a seamless customer experience. Your contributions will significantly enhance customer satisfaction and loyalty.Key ResponsibilitiesProvide outstanding customer service in both Slovak and English via various communication channels.Efficiently respond to customer queries and resolve issues with professionalism.Document customer interactions and resolutions accurately in our CRM system.Collaborate effectively with other teams to deliver comprehensive solutions to customer challenges.Gather customer feedback to guide service enhancements.Stay updated about our products and services to assist customers effectively.Participate in ongoing training to improve customer service skills.

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French-Speaking Customer Service Agent - Relocation to Sofia, Bulgaria

Experience Level

Qualifications

About the job

Role overview

Requirements

What you will do

About Mercier Consultancy Group

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