Front Office Associate

NEMO Science MuseumAmsterdam, Noord-Holland, Nederland

On-site Part-time

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Experience Level

Entry Level

Qualifications

We are looking for candidates who:View hospitality as a genuine approach, not just a techniqueGain energy from selling products in the most enjoyable shop in AmsterdamApproach people easily and maintain lighthearted, friendly interactionsCan switch between different tasks smoothly, even when busyWork accurately, maintain a good pace, and take initiativeAre fluent in both Dutch and EnglishAre flexible in your availability (weekends, holidays, and sometimes evenings)Reside in Amsterdam

About the job

At NEMO, we invite individuals of all ages to explore the captivating world of science and technology. Our mission is to make knowledge accessible to a diverse audience through a variety of programs, exhibitions, activities, and events both within the museum and beyond.

We are currently seeking enthusiastic Front Office Associates for on-call positions (0 - 36 hours).

As a Front Office Associate, you will be the first point of contact for our visitors. You will greet them warmly, assist them in navigating their experience, and ensure they leave with a positive impression.

Located at the heart of our reception area and shop, your role will involve a dynamic mix of answering inquiries, guiding visitor flows, and showcasing the offerings in our shop. You will remain visible and approachable, maintaining a welcoming atmosphere even during busy times.

Your responsibilities will include:

Welcoming and assisting visitors, particularly families and children
Scanning tickets and handling cash register transactions
Monitoring visitor flow within the museum
Guiding school groups to the appropriate entrances
Resolving issues with non-scannable museum cards
Explaining the workings of our fascinating installations
Ensuring child safety in the vicinity
Managing unattended bags from lockers
Transforming NEMO into a welcoming space for all who enter

About NEMO Science Museum

NEMO Science Museum is dedicated to inspiring curiosity about science and technology. We engage visitors of all ages with immersive experiences that make complex scientific principles accessible and exciting.

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