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Experience Level
Experience
Qualifications
Proven experience in hotel front office management or a similar role. Strong leadership and communication skills. Ability to work in a fast-paced environment. Excellent problem-solving capabilities. Familiarity with hotel management software is a plus.
About the job
Accor Hotels seeks a Front Office Team Leader for its London location. This role centers on guiding the front office team to deliver a warm, welcoming experience for every guest. Daily tasks involve overseeing operations and ensuring service standards remain high throughout all guest interactions.
Key responsibilities
Supervise front office activities and keep workflows efficient
Support, train, and mentor team members
Handle guest inquiries and resolve issues professionally
Create an environment where guests feel valued and cared for
Requirements
Background in front office or hospitality positions
Strong communication and leadership abilities
Skill in managing several tasks and adapting to changing needs
Dedication to providing excellent guest experiences
About Accor Hotels
Accor Hotels, a leading global hospitality group, is committed to providing guests with unforgettable experiences. With a diverse portfolio of hotels and resorts, we pride ourselves on our innovative services, exceptional quality, and dedication to sustainability.
Contract|Hybrid|London, Greater London, United Kingdom
We are seeking an experienced Project Manager / Business Analyst to spearhead technology strategy and implementation for our prestigious Tier 1 banking client, focusing on the Foreign Exchange / Rates Front Office. This sector is crucial for growth across various channels including Payments, Trade, Corporate, and Wealth.As the primary IT strategist for the H…
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Role overview AccorHotels is looking for a Front Office Manager in London to lead the front desk team. This role centers on keeping daily operations running smoothly and ensuring guests receive attentive service. Consistency and quality are key priorities throughout the front office. Main responsibilities Supervise and support the front office staff Oversee day-to-day front desk activities Encourage efficient workflows and processes Maintain a high standard of guest service and satisfaction Apply and reinforce established service practices
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