About the job
Join our dynamic EF&I team as a Lead Field Technician IV/Tester, where you will play a crucial role in delivering high-quality telecommunications services throughout Kentucky. This position will require you to travel across the Commonwealth, engaging with diverse customers and ensuring optimal service delivery.
Key Responsibilities
• Execute installations, turn-up, and testing of the Fujitsu Flashwave 9500 (Experience on this platform is essential)
• Travel to customer sites to provide exceptional service
• Conduct comprehensive tests across various signaling platforms, including small to medium-sized private branch exchanges (PBX), digital signals (DS-0 through DS-3), and optical carriers (OC-3) to dense wavelength division multiplexing (DWDM)
• Deliver outstanding customer service, addressing any escalations or concerns with professionalism and courtesy
• Lead and mentor teams of testers and technicians to meet project objectives
• Manage inventory of job-related materials and assist with inventory control as necessary
• Verify power, power up equipment, and perform acceptance checks to meet customer specifications
• Identify and troubleshoot faults to ensure customer satisfaction
• Meet project deadlines while adhering to quality standards
• Produce detailed test reports and analysis documents, redlining as required
• Work with detailed engineering drawings and rack layout diagrams
• Undertake additional related duties as assigned

