About the job
Join the Innovative Team at Siena
At Siena, we are pioneering the first intelligence layer for customer experience. Our vision is to create an operating system of AI agents that seamlessly learn, remember, and act across all customer touchpoints—from support interactions to shopping experiences, including voice and social media.
Siena goes beyond mere automation; we empower shopping agents, foster persistent customer memory, deliver actionable business insights, and cultivate empathetic interactions that resonate with users.
We are redefining how businesses comprehend and engage with their customers, transforming every interaction into a learning opportunity for future enhancements.
About Our Team
Our small, distributed team is committed to making a significant impact. Each member plays a vital role, as we emphasize efficiency and creativity in our work, making collaboration both swift and enjoyable.
If you’re passionate about creating groundbreaking products, this is your chance. We are developing agents that do more than just respond to inquiries; they remember customers, learn from each engagement, and unify experiences across channels.
Your Role
As a Fullstack Software Engineer at Siena, you will manage projects from inception to completion, enhancing and optimizing features within our AI-driven customer support automation platform. Collaborating closely with the product team, you will help shape our development roadmap while constructing reliable, high-performance systems. Your contributions will facilitate millions of customer interactions with global brands, where your work's reliability and speed will directly influence business success. If you enjoy tackling real-world challenges, excel in dynamic environments, and take pride in delivering exceptional products, this role is perfect for you.
Your Responsibilities
Design, develop, and maintain scalable features across the entire tech stack (frontend, backend, and infrastructure).
Collaborate with Product to break down project scopes into iterative, impactful releases.
Integrate advanced LLM capabilities into real-world enterprise workflows.
Work on an AI-first product, embedding cutting-edge LLM capabilities into customer support frameworks.
Address complex engineering challenges, optimizing API performance and refining microservices architecture.
Enhance and maintain our cloud infrastructure (AWS) with a DevOps mindset.
Exhibit high levels of agency and ownership—taking initiative, making decisions, and propelling ideas to production.
