Fully Remote Customer Service Representative – Vacation Booking

destinationknotChicago, Illinois

Remote Full-time

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Experience Level

Entry Level

Qualifications

Strong communication and interpersonal skillsProficient in using booking systems and customer relationship management softwareAbility to handle customer inquiries and resolve issues efficientlyPassion for travel and knowledge of popular travel destinationsPrior customer service experience is a plus

About the job

Role overview

The Customer Service Representative – Vacation Booking plays a key part in guiding clients through their travel arrangements. This fully remote role is based in Chicago, Illinois, and provides a flexible schedule to support work-life balance. The focus is on helping clients book hotels, cruises, and organize group travel, always aiming for a personalized experience.

What you will do

Assist clients with vacation planning, including hotel and cruise bookings
Coordinate group travel arrangements
Deliver attentive, personalized support throughout the booking process

Requirements

Ability to work remotely from Chicago, Illinois
Strong communication and customer service skills
Comfortable managing travel bookings and client inquiries

About destinationknot

destinationknot is a leading name in travel planning, specializing in customizing unique vacation experiences. Our team is devoted to providing personalized service that exceeds customer expectations, ensuring every journey is memorable.

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