About the job
Join Our Team at TransPerfect Gaming
At TransPerfect Gaming, we are a dedicated global collective of gaming enthusiasts striving to deliver exceptional player support, foster vibrant gaming communities, and provide top-tier services such as quality assurance, localization, and co-development. Our commitment to innovation and collaboration drives us to create immersive gaming experiences that break down language barriers and unite players worldwide.
Your Role as a Player Support Project Manager
Are you passionate about gaming and skilled in project management? We’re looking for a strategic leader to oversee a dynamic 24/7 support team, proficient in over 10 languages. In this pivotal role, you will uphold our high standards of service quality while nurturing a positive team environment.
Your responsibilities will include optimizing team performance, managing key performance indicators (KPIs) such as customer satisfaction (CSAT), quality assurance (QA), and productivity, all while exceeding client expectations.

