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Gaming Player Support Project Manager

TransPerfect GamingPrague, Praha, Hlavní město, Czechia
On-site Full-time

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Experience Level

Manager

Qualifications

We are seeking candidates with:Proven experience in project management within the gaming industry. Strong leadership skills and the ability to manage a diverse team. Excellent communication skills, particularly in client relations. A data-driven mindset, capable of analyzing performance metrics to drive improvements.

About the job

Join Our Team at TransPerfect Gaming

At TransPerfect Gaming, we are a dedicated global collective of gaming enthusiasts striving to deliver exceptional player support, foster vibrant gaming communities, and provide top-tier services such as quality assurance, localization, and co-development. Our commitment to innovation and collaboration drives us to create immersive gaming experiences that break down language barriers and unite players worldwide.

Your Role as a Player Support Project Manager

Are you passionate about gaming and skilled in project management? We’re looking for a strategic leader to oversee a dynamic 24/7 support team, proficient in over 10 languages. In this pivotal role, you will uphold our high standards of service quality while nurturing a positive team environment.

Your responsibilities will include optimizing team performance, managing key performance indicators (KPIs) such as customer satisfaction (CSAT), quality assurance (QA), and productivity, all while exceeding client expectations.

About TransPerfect Gaming

TransPerfect Gaming is a premier provider of comprehensive gaming services, dedicated to enhancing player experiences across the globe. Our team is composed of avid gamers who understand the nuances of the industry and are committed to delivering unparalleled support, community engagement, and innovative solutions.

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