Mercier Consultancy Group logo

German Speaking Customer Agent - Remote Opportunity with Relocation to Bulgaria

Mercier Consultancy GroupRemote — Switzerland
Remote Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Experience

Qualifications

Requirements Fluency in German (both spoken and written) is mandatory; proficiency in English is a plus. Prior experience in customer service roles is preferred, especially in international settings. Exceptional communication and interpersonal skills with a strong focus on customer satisfaction. Willingness to adapt to a new country and cultural environment. Proficient in computer skills, including CRM software and digital communication tools. Ability to multitask and perform efficiently in a fast-paced environment. A proactive attitude toward problem-solving and a dedication to providing quality service.

About the job

Join the dynamic team at Mercier Consultancy Group as a German Speaking Customer Agent. This role offers an exceptional opportunity to relocate to Sofia, Bulgaria, with a fully funded relocation package. In this vibrant international environment, you will provide outstanding customer service to our German-speaking clientele, ensuring their experience is both positive and seamless.


Key Responsibilities

  • Deliver high-quality customer support in German via phone, email, and chat.
  • Address customer inquiries, resolve complaints, and provide prompt solutions professionally.
  • Accurately log all customer interactions in the CRM system.
  • Collaborate with internal teams to enhance processes and improve customer satisfaction.
  • Stay informed about product knowledge and service offerings to deliver accurate information.

About Mercier Consultancy Group

Mercier Consultancy Group is dedicated to providing top-tier consultancy services, fostering an inclusive and innovative workplace where employees can thrive. With an emphasis on professional development and a supportive team culture, we are committed to excellence in customer service.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.