German-Speaking Customer Service Representative for Leading Cloud Services Provider - Work Remotely in Greece

Mercier Consultancy MDRemote — Germany

Remote Full-time

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Experience Level

Experience

Qualifications

Requirements Fluency in German (both written and spoken) is a must; proficiency in English is a plus. Prior experience in customer service, preferably within the technology or cloud services sector. Excellent communication skills with a customer-centric mindset. Strong technical aptitude with the ability to troubleshoot and resolve issues efficiently. Capability to multitask and manage various customer inquiries in a fast-paced environment. Proficient in using CRM systems and customer service tools. Willingness to relocate to Greece and work flexible hours, including evenings and weekends as needed.

About the job

Key Responsibilities

Handle customer inquiries about cloud services, products, and support through phone, email, and live chat in German.
Guide customers in account setup, troubleshooting services, and utilizing features effectively.
Provide tailored information on cloud solutions to meet customer needs and business objectives.
Accurately document customer interactions and assist in maintaining service records within the CRM system.
Collaborate with technical teams to resolve complex issues and ensure effective service delivery.
Stay informed on industry trends and advancements in cloud technology to offer knowledgeable support.

About Mercier Consultancy MD

Mercier Consultancy MD is a dynamic company specializing in connecting talented professionals with leading organizations in the tech sector. We are committed to fostering a supportive work environment that champions growth, innovation, and exceptional service.

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German-Speaking Customer Service Representative for Leading Cloud Services Provider - Work Remotely in Greece

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About Mercier Consultancy MD

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