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German-Speaking Customer Success Manager

DeepJudgeZurich HQ
On-site Full-time

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Experience Level

Manager

Qualifications

Your Responsibilities Will Include:Client Onboarding: Facilitate the successful implementation and onboarding of new clients, customizing strategies to meet their specific requirements. Relationship Management: Act as the primary contact for your client portfolio, nurturing strong, long-term relationships. Project & Stakeholder Management: Collaborate with internal teams and stakeholders to ensure client objectives are met.

About the job

About Us:

DeepJudge stands as Switzerland's foremost AI and ICT scale-up, revolutionizing the accessibility and utilization of legal knowledge for law firms and legal departments. Established by former Google search engineers with advanced degrees in AI from ETH Zurich, and supported by prestigious Silicon Valley investors, we are creating the intelligence framework that fuels the legal sector.

While every firm can utilize the same AI models, they each possess unique institutional knowledge. Years of experience, work products, and precedents often remain siloed within systems, underutilized and out of reach. DeepJudge transforms this expertise into immediate availability through our superior enterprise search and AI infrastructure, empowering firms to automate workflows, develop knowledge-driven applications, and transform experience into a competitive edge.

Our technology is relied upon by many of the globe's leading law firms, including Freshfields, Gunderson Dettmer, Holland & Knight, Arent Fox, and Cozen O’Connor. Based in Switzerland, we are rapidly expanding with a growing presence in North America, shaping the future of professional knowledge discovery and application.

At DeepJudge, we prioritize speed, rigorous thinking, and a profound commitment to our creations. We merge cutting-edge research with close client collaboration to deliver impactful solutions. If you aspire to be part of a team that is at the forefront of AI's transformation of high-stakes knowledge work, consider joining us.

About the Role:

We are eager to connect with individuals passionate about delivering exceptional customer experiences and fostering lasting client relationships for the role of Customer Success Manager. In this pivotal position, you will help reshape how large law firms utilize technology to enhance efficiency and profitability. As a Customer Success Manager, you will serve as a trusted partner and advocate for our clients, ensuring they derive maximum value from our software solutions. Collaboration with law firms and in-house legal departments across Europe will be key to providing a seamless and personalized customer experience.

About DeepJudge

DeepJudge is a pioneering force in AI and ICT solutions for the legal industry in Switzerland, combining expert knowledge with innovative technology to unlock the potential of legal expertise.

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