Qualifications
Key Qualifications:
Over 7 years of experience in Customer Success, Account Management, Client Services, or similar customer-focused roles.
A strong advocacy background, representing our customers as an integral extension of their teams at MongoDB.
A solid understanding of technology; while we will provide training in MongoDB and its databases, a natural curiosity and aptitude for technical concepts are essential.
The capability to work autonomously, owning your customer portfolio and making pivotal decisions to ensure successful customer outcomes, including knowing when to involve executive leadership during escalations.
An entrepreneurial approach, often required to innovate processes or practices to effectively serve our customer base.
A collaborative team player, closely working with strategic growth customers alongside Sales, Professional Services, Tech Services, and the broader MongoDB ecosystem.
Familiarity with database, cloud, and infrastructure technologies is an advantage.
Fluent in German.
About the job
As a Customer Success Manager at MongoDB, you will immerse yourself in technology and tackle exciting challenges head-on. We are seeking an individual who thrives in dynamic environments, operates independently, and maintains a strong customer-centric focus while contributing to the growth of our program. In this role, you will serve as the primary contact for MongoDB end users, utilizing your technical and account management expertise, and leading the account team across Sales, Professional Services, Solutions Architects, and more.
This position is based in Dublin, supporting our hybrid work model, allowing flexibility in your work environment.
About MongoDB, Inc.
MongoDB is a leading modern database platform designed to unleash the power of software and data for developers and the applications they build. With a vibrant culture and innovative solutions, we are committed to helping customers achieve their goals with our cutting-edge technology.
