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German-Speaking Operations Internship

FixicoAmsterdam, Noord-Holland, Netherlands
On-site Internship

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Experience Level

Entry Level

Qualifications

Qualifications We SeekYou are in the final stages of your studies or a recent graduate in Business Administration, Hospitality, Management, Marketing, or a related field. You possess fluency in German and excellent proficiency in English. You are customer-oriented with a proactive and positive attitude. You excel in communication and can easily build and maintain relationships with partners. You are comfortable making calls and engaging with partners. You demonstrate strong problem-solving skills with a keen attention to detail.

About the job

About Fixico

At Fixico, we're revolutionizing the car damage repair industry as a dynamic marketplace backed by esteemed Silicon Valley investors. With rapid expansion across Europe, we are the trusted partner for fleet owners, leasing, rental, and insurance companies. Our platform has successfully managed hundreds of thousands of repairs, catering to both global brands and local businesses.

Your Role

Join our Operations team as a Business Operations Intern, where your primary mission will be to deliver exceptional support to our customers, partners, and repair shops. You'll be instrumental in cultivating enduring relationships with stakeholders and addressing any challenges that arise.

In this role, you will manage all communications with our German-speaking B2B clients, negotiate advantageous agreements with repair shops, and assist clients and drivers through email, chat, or phone inquiries. Additionally, you'll proactively reach out to clients to facilitate their choices and schedule appointments for car repairs.

Key Responsibilities

  • Oversee B2B account management

  • Enhance processes and volumes for accounts

  • Secure optimal and swift quotes for B2B clients

  • Manage all B2B damage processing, ensuring quality assurance and comprehensive damage reports

  • Onboard new partnerships and guide accounts on maximizing their use of Fixico

  • Serve as the primary contact for all operational communications with partners and their drivers regarding damage repairs

  • Build and fortify relationships with various partners, including international leasing and rental firms

  • Guarantee a seamless and prompt repair experience for our clients

  • Monitor and resolve repair-related issues

About Fixico

Fixico is at the forefront of the car damage repair marketplace, leveraging innovative technology and exceptional service to connect clients with reliable repair solutions. As a growing platform, we are proud to have the backing of top-tier investors from Silicon Valley, positioning ourselves as leaders in the industry across Europe.

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